We recently returned from a 10-day cruise to the Panama Canal on the Island Princess. There were several things that made this cruise special – a Birthday celebration, getting together with over 38 family members/friends, and just the opportunity to spend Christmas on the high seas. However, without the overall excellent service provided by the staff the trip wouldn’t have been as wonderful as it was. First off there are a few staff members that I’d like to highlight, starting with our booking agent Kim. She did an outstanding job coordinating all booking aspects of the trip especially since several members of the group booked through third-party agents posing the additional challenge of ensuring that those individuals were correctly assigned to our group. Then there was Diana from Group Events who worked with me in organizing the onboard Birthday party. She patiently addressed all my questions and ensured that every detail was accurately communicated to the Events team. Also, need to mentioned Jena – Customer Relations Manager and Carlie – Videographer who both did an awesome job in addressing all my questions/concerns once onboard resulting in a classy and smoothly run Birthday Bash. Overall, I have nothing but positive words for all staff members that we encountered.
Pro:
• Excellent customer service from Steward and Dining Staff
Did a local tour and the beach