Cruise staff onboard did all they could to please customers. Ship and cabin in need of updating, but fine.

Landed in Montego Bay and eventually arrived with luggage in cabin 4 hours later! We were kept standing in a queue at the airport for an hour waiting for buses to take us to the port. Then another queue at the port terminal for a further 2 hours. Babies were having their nappies changed on the terminal floor. Elderly and those less mobile were struggling.

It is a 9 hour flight from the UK, therefore TUI and port staff knew well in advance and should have been prepared. Other cruisers said delays in Montego Bay was the norm. Read more