The actual ship itself was gorgeous. I was not impressed that there was no outer deck that you could walk completely around the ship as a walking track. The common areas were not kept clean. You would often walk past a table full of drink glasses/coffee cups. There was not a constant reminder that they were cleaning. I was very upset that sailing on an Italian ship, the cappuccino bar was ALWAYS closed, even when we were at sea. There were cappuccino machines available elsewhere, but I don't think it was the same. I ordered a decaf cappuccino, and I will swear it was not one, as I was kept up all night

Our cabin:

ABSOLUTELY HORRIBLE. We paid to upgrade to an ocean view...it was big, but it also stank and the toilet would not flush for 5 days. We reported the smell...nothing was done. We reported the toilet, they fixed it for the same thing to happen the next day. In Puerto Rico, we had to purchase room air freshners because the room was so bad. The cleanliness was okay, but several days had to ask for towels...found extra bedding left in the room that was just piled on the bed. No offer was made to move us, no apology was given, no follow ups were done to make sure that everything was taken care of...VERY FRUSTRATING Read more