This is not the company that we knew, our previous cruise was 5 years prior to this and we have 16 Princess cruises to measure this disaster against, We chose the cruise which was over Christmas and New Year going through the Panama Canal.
Embarkation took over 2 hours , we stood outside in a line with no refreshment , check in was tedious.
Christmas decorations were minimalistic with exception of the foyer, very plastic but ok , each public area had one tree and the main dining room had a table decoration which was a band of plastic berries and a flower ( photo attached) the staff all had a veil Father Christmas hat on.
The service from all the staff throughout the ship was excellent
Our outside cabin had only one chair and no sofa it was inadequate
The food and service was good, in the restaurant, The Lido buffet was a bit like a football match , at peak times it was difficult to get a seat nonetheless the food was OK
In that area it is impossible to sit quietly with events and films competing to be the noisiest.
Entertainment was badly scheduled and poor , was it because acts did not come on during the Christmas period. There were no big shows , poor singers and dancers with 3rd rate”Stars” . The cruise director was ineffective.
The reason for doing this trip was the new Panama locks this was well executed and narrated and did not disappoint.
The tours that we did were excellent except the tender we were on lost power in one engine and there was no steering so we waltzed around for a good 20 mins before we got back to the ship there was another tender waking for us but guess what that was broken
So 2 big tenders out of action? Good job there was not an evacuation. But wait, that evening for about 15 minutes the engines stopped, everything including lights went out.
We were sent a drinks voucher
. Speaking of which Not sure were all the officers were on this ship were they in hiding they only seemed to emerge for the Captains circle event
The drinks were outrageously priced plus tax and tips , hence the bars were quiet . New Year’s Eve was yet another disaster the main event was scheduled on the top of the ship but it was too cold and windy there was nothing scheduled in Explorers as the best band was on the top of the ship
We have seen much of the world with Princess and we feel sad that the decline in the experience is so great that we will not be travelling with them again.