This is not the company that we knew, our previous cruise was 5 years prior to this and we have 16 Princess cruises to measure this disaster against, We chose the cruise which was over Christmas and New Year going through the Panama Canal.

Embarkation took over 2 hours , we stood outside in a line with no refreshment , check in was tedious.

Christmas decorations were minimalistic with exception of the foyer, very plastic but ok , each public area had one tree and the main dining room had a table decoration which was a band of plastic berries and a flower ( photo attached) the staff all had a veil Father Christmas hat on. Read more