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Emerald Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,737 Reviews

Xmas/NewYears Panama Canal, 2019 - Great Deal but worst cruise ever on Princess

Emerald Princess Cruise Review by hverne

3 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: the Panama Canal & Central America
  • Cabin Type: Balcony

Was offered a deal at 1/4 of original price!

Ship was fully booked. Worst Food/Service/Entertainment of any Princess cruise I have ever sailed. Ships staff were poorly trained. Ship badly needs a complete overhaul.

Buffet was a mystery, only about half the dishes had signs, about 10% had the wrong signs. Some tables did not even have salt and pepper shakers. Ice machine in one side was down for 3 days. People who were supposed to bus the tables, looked straight ahead and would only come to the table if called.

Phone in room didn't work (auto dial features). Many of the elevators had buttons that didn't t light up or had to be pressed several times. On some floors, some call buttons did not work.

Ships power completely failed for 15 minute, no propulsion, electricity! Several of the tenders were inoperable, so on tender ports, there were an inadequate number of tenders.

Ships paper sometimes listed incorrect time of events.Listed incorrect TV channels for canal commentary.

Loved the dance band but I have never seen a group take 20 minutes every time to set up and do a sound check. As a result, they always started late (but quit on time).

Took the photo package and (as we had always done on other princess ships) requested that they hold photos till end of cruise. They gave us a hard time, but eventually agreed to hold the pictures. One person claimed they couldn't find the package, another found it immediately.

Talked to many other passengers (who also had cruised frequently with Princess) they all were extremely disappointed with this sailing.

The only positive note was our room steward, he did a great job.

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