My husband and I chose this cruise, because we have had great Carnival experiences on other ships. Unfortunately, this voyage was not what we have previously experienced. We liked Nono, the energetic cruise director, the Playlist Players and Nick the piano player, but everything else, particularly the dining room was not good. First the staff in the Sapphire dining room was so disorganized and rude to us on the first night. They kept sending up and down from first to second floor, then placed us at the back of a long line. Secondly, the food in the Sapphire Room was consistently room temperature or just cold almost every night. The food itself was mediocre at best. Many dishes we ordered were missing components. They even ran out of Yankee Pot roast one night and served me a substitute with a tough thin piece of meat and lied, calling the it the Yankee Pot Roast. We complained and the dining room host served us the actual pot roast the following night, when we didn’t even want it. One night, we were seated at a table, with a waitress who was obviously sick, coughing frequently. She told us she had been sick, but was feeling better. She continued to cough constantly over our table. A virus was going around the ship, and they allowed this waitress to work. They want you to use hand sanitizer around the ship, but they allow sick people to touch your plates and food? The other truly bad experience was with our shore excursion called Rum And Bananas. We received a note in our room, that our excursion was combined with another group at an earlier time. My husband and I showed up at the pier early and we were instructed by a Carnival Excursion staff member to find a white bus bus at the end of the pier. There were numerous whites buses. Three other couples were there, also frustrated about not being able to find this excursion bus. We walked all the way in the rain back up to ship getting poor assistance.The other 3 couples and my husband and found out the bus left early leaving us behind. The bus then had to turn around about 10 miles out of town to return to the pier to pick us all up. The Carnival excursion desk woman hat the pier was rude to us as well as the tour coordinator outside at the pier. We had to argue to get some discount off of the excursion. The tour itself was rushed and cut short. The tour guide kept disappearing and people on the tour were confused. I actually followed the tour guide from another ship. Other people went to the excursion desk to complain after the trip. Lastly, the 5th deck and the Ovation theater were very cold every night. All in all, my husband and I will think twice before booking another cruise with Carnival.