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Crystal Serenity Review

5.0 / 5.0
Editor Rating
290 reviews
43 Awards

We Jumped Ship In Cabo!

Review for Crystal Serenity to the Panama Canal & Central America
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10+ Cruises • Age 50s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jan 2020
Cabin: Deluxe Stateroom with Verandah

After 55 cruises, the Crystal Serenity was such a unsatisfactory cruise, we made arrangements to get off the ship in Cabo San Lucas and fly home. Yes we left. This was the first leg of the world cruise and we found it to be a major disappointment. We looked at each other one day, and decided enough was enough and let’s leave. We contacted the concierge and made all the arrangements, got on the tender in Cabo with our luggage and were gone. You are probably wondering how this could happen. Well, let us tell you our feelings about the Crystal Serenity.

We had booked this cruise a year in advance and having sailed on the Symphony 10 years ago thought it would be a pleasant experience. We are a well travel couple and in the last 12 months spent a week in Tahiti on the Paul Gauguin and then the St Regis in Bora Bora. In September we did a cruise from Montreal to Newfoundland on the Seabourn Quest. Both of these cruises were very satisfactory and we will be sailing with them in the future. Now on to Crystal.

Boarding. We boarded in Miami. It was quick and our cabin 8011 a standard balcony cabin was ready. Our luggage showed up quickly. We remarked how small our cabin was. Not quite 200 sq feet, but we had booked it so that’s what we got. The balcony was nice and had two chairs and a table. Unfortunately most of the time the cushions were wet so we really were not able to use it as much as we would have wanted. There was no fruit, champagne, and I will add no chocolates on the pillows at night. The tiny loveseat in the cabin was not in good repair and when sitting on it one end was sinking in. We nicely ask for a replacement and nothing was done. The next day we ask again not in a pleasant tone, and it was replaced. The mattress was saggy and probably 10 years old. Now you may read about the renovations done to the ship to the tune of $17,000,000. Don’t think for a minute that anything was done to the standard balcony cabins. They were very original.

Cabin Review

Deluxe Stateroom with Verandah

This was very small and old. Absolutely no room. The bathroom has a tub shower combo, but it is nest to impossible to get in and out due to the very high sides.

Port Reviews

San Juan del Sur

Were unable to get off due to high winds. This is not a safe place, and I question their choice of Nicaragua as it is given a 3 out of 4 for high danger by the State Department

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