Hi, I choose this cruise as I wanted to go to Kangaroo Island and Phillip Island to see the Fairy Penguins, had to fly from Queensland for the cruise. First thing that went wrong was that I was told several times on the phone that I could buy a drink package when I got on the cruise, how wrong was that, after being told to go to 3 bars and the service desk finally was told NO they don’t do drink packages on cruises under 7 days. Second thing was that we had to go back to the island in the afternoon to catch out tour to see the Penguins, after checking twice through the day and had been told yes there was a water shuttle at 6 o’clock for us to catch, be there at 5.45 pm, only to get there and be told NO they have cancelled it and there would be no more shuttles going over. As for the entertainment we’ll dont get me started, it was terrible. The food was terrible same old food every night and it was always cold. The fruit was lovely. Our room was lovely, we had a balcony on the 12th floor. I have been on several cruises and this one was the worst, a big let down as I had booked 10 months in advanced and was looking forward to it. I really enjoyed NCL JEWEL, entertainment was fantastic. I travelled with 4 other people and they travelled further then me and fell the same way, very DISAPPOINTED.
The cabin was lovely, the bathroom is a lot smaller then expected, have been on ships that are bigger