First I must give this ship, the Allure, high marks on the Entertainment provided, the quality and excellence of the Specialty restaurants and the fact during the two weeks we were aboard this ship we had an excellent room steward, but as you will read there were many negatives that had we not already reached DIAMOND status of Royal Caribbean we might not have taken as many cruises aboard this line to do so. We have had some small inconveniences of their smaller ships but the ones we had here were numerous.

We had the following issues:

-The Sea Pass they provided us had wrong status on it and to obtain the benefits of that status we needed to have it corrected immediately. To do so we were told we needed to speak to the Loyalty Officer. When we arrived there was a rather long line of guests and therefore, it took well over an hour standing on line just to speak to the sole officer assigned this task despite the fact that this ship had over 6000 guests with nearly a third being Diamond status or higher! Read more