I had sailed with Oceania before it was taken over by Norwegian Cruise Lines. This was our first cruise since then. Dining room service so horrible. I complained in writing and was approached by an Assistant Captain while we were dining with friends in the evening. He wanted to talk about my dining room complaint. When i suggested we do that at another time, he said he wanted to do it now (in front of my friends while we were dining.). I was so appalled I told him that I didn’t want to discuss it now and would he please leave.

Spa had no attendant; locks on lockers were broken and didn’t work; no sign that the hot tub was co-ed and was under the Horizons Club where people could see you. Luckily I realized that before completely removing my robe.

Engine trouble, electrical trouble, elevators not working; concierge service does not mean you have a Butler. The room attendant does practically nothing besides cleaning the room. The usual bathroom shampoos are one at a time. Attendants not allowed give you more. Read more