I understand - - many things are "out of control" when one engages a large cruise. experience On this one for example, a passenger fell sick, the ship aborted a"port of call," and our disembarkment was delayed by over nine hours.
This meant, of course, that over three thousand people missed their planes, hotels and other vacation plans. The staff - mostly Filipinos, Ukrainians and Russians - worked so hard to make this difficult time easier. However, the company offered us nothing.
The experience was ripe for customer service; a coupon for a future cruise, an afternoon of "free beverages" - - heck, even a trinket or a gift of sorts would have been appreciated. Instead - and for some odd reason, the company decided to shut down the pools and ban us from some decks.