We were on the February 8, 2020 Sailing of the Vista, and I can’t tell you how disappointed I am in how much I did *not* enjoy the Havana experience this year.
We sailed the Carnival Vista in the Havana area this time last year and were so impressed I booked the same area for this year in a Havana Suite and for 2021 in a Havana Cabana and 2022 in a Havana Suite. I’ve spent the past year on the many online cruising sites telling anyone who would listen how fantastic the Havana experience is. That will no longer be the story I tell on these online sites although I was hoping to add to my new telling that Carnival was gracious in handling my concerns. Unfortunately I have only received platitudes from Carnival and no assurances that they intend to make any reasonable changes.
We were in Suite 5236 and the noise from the Havana Bar every night made sleeping impossible. The music and singing from the dining room below us during each evening's “showtime” was unacceptably loud in our cabin. Both of these things could possibly have been overlooked. But what was inexcusable was the inability of the Havana staff to maintain a safe and pleasant environment in the Havana area, an area that we pay a hefty premium to enjoy. It is not possible to enjoy the area when the Havana staff allow other passengers to loudly play their personal music on their personal speakers set up poolside where all other passengers were subjected to whatever that passenger chose to blare out of their speakers. I brought my concern to the Havana area attendant and was told they couldn’t do anything about it. I eventually called Guest Services, each time the attendant allowed this to happen, and security was sent to tell the passengers to turn off their speakers. The overly intoxicated passengers then made a big deal about who was “snitching to security” and made the entire situation very uncomfortable. Along with the private speakers being played, the Havana attendants did little to control the out of control antics such a “cannonball” jumping into the pool soaking everyone sitting on the pool's edge and nearly landing on people in the pool. It was unsafe and very unpleasant.
The noise from the Havana Bar every night made sleeping impossible. The music and singing from the dining room below us during each evening's “showtime” was unacceptably loud in our cabin.