We were on the six day segment from Sydney to Adelaide.
So the major issue with this cruise was the poor attitude and service from the staff. With the exclusion of the cabin stewards, the rest displayed attitudes ranging from indifference to sometimes even hostility. None of the crew seemed to know much of anything about the ship, and seemed annoyed often to even be asked a question. I am not complaining about a single event, but rather a long string of them. This was our fifth cruise and second with Princess. By far it was the worst. Embarkation was smooth. I'll give them that. Shortly after boarding, there was a stand where you could purchase beverage packages. I wanted to purchase a soft drink package, but was told I could not because we were only onboard for 6 days. However, if I wanted to get the booze package that was perfectly alright. I asked for the manager to get an explanation, which basically only consisted of him saying that this was from the corporate office. I then said if its going to be like this I might not want to cruise with Princess in the future, to which he replied that it was OK with him...with a real attitude attached by the way.
I had purchased casino credits online. I do this in order to budget for gambling. I expected to find a voucher in the room, but did not. So, I went to the casino to find out more information. The lady in the casino said she had no idea and directed me to the purser. I went to that desk only to be shuffled back to the casino. I eventually found someone, by the grace of God and luck, who knew something about this. This took at least an hour. So, lets look at this as a chain of events. First, the lady in the casino should have known SOMETHING. Secondly, if she did not, she should have offered to contact the front desk for me instead of shuffling me off. I felt more like a ping pong ball than a guest or customer.
The cabin was very nice. The shower was easy to figure out, the stewards did a great job.