I chose this cruise line because they advertise in my TV area of Texas and after a total of eight cruises Cunard and Holland American Cruises I thought I would try a different line. Booked and paid for $2,100.00 for balcony aurea all inclusive package. Did western Caribbean cruise and was not accommodated with easy access tours. Was told I am too old (age 76) and disabled to cruise the Caribbean, they are poor counties and not set up to accommodate the people confined to a scooter. Not allowed anything but water in your stateroom, if you want a soda or drink you are expected to purchase it out of the minibar in the refrigerator in the room, even if you have an all you can drink card. Can only order 2 items per person through room service. You have to pay extra for iced coffee drinks, gelato and juice bar.Thermal spa has no water feature, only outside whirlpools that require climbing steps to get in and out. Hard to get scooter over threshold of doors. Food is under seasoned and undercooked. Main stage shows are uninspired and boring and there is no harmony of the voices and they only have a week of rehearsal so the dances are less than exciting. The only good thing, and it is really good, is the staff and crew. They are really friendly, helpful to the point allowed by corporate, and always greet you with a smile. If you sail this line do not miss the crew show, it is better than any other entertainment on the cruise. My personal experience was hurtful, disheartening and disappointing. I feel I was deceived by the company and feel I did not get the value for the money I paid, and taken for a fool.