Compared to the AQSC staff, Victory II crew members are international, and they come from all around the world. This does not change the AQSC and VCL hospitality standards of excellent. The company certainly knows how to continue to provide great customer service in all of their vessels.
Each day, and since our arrival to the ship, there were always staff greeting us and providing warm towel and refreshment. Such a nice touch.
All of the staff on-board were very personable and they remembered our names from the first day since got on-board the ship. The attention provided by the staff is amazing. The staff is always smiling, always working hard and non-stop, and they do not seem tired. They are always willing to assist you and they make certain that as a guest, we are always happy and comfortable. Kudos to them!
During the second night of our trip, we had the Captains Welcome Reception. Captain Georgios introduced every single Head of Department onboard and treated them as friends. He was very funny and made all of us feel like home.
Captain is quite a talker, but very entertaining and personable. From several of our trip on other cruise lines, we have not experienced a captain that was very visible and personable as Captain Georgios.
Hotel Manager Desi announced Immigration process whenever we had to clear customs, which is a great information for us to know.
All of the call drinks, beer and wine were included with our cruise dare, which is great for us to not worry about spending on beverage. If we wanted any Premium cocktails, then the ship had an additional $2.00 or more charge, depending on what type of alcohol requested.
No shades in dinning and they are needed. The sunlight affected us guests while enjoying dinner or at the show lounge when attending a lecture
Sensors on the doors in the Grill do not work well. Sometimes requires that you wave your hand up in the air to open the door.
Not enough server staff during shows (only 1 – Gemma)
o Preston and Abelino were my favorite staff from the grill. They always knew what I was going to get for breakfast, and always offered to bring it to my table.
o Breakfast buffet was always the same; scrambled eggs, baked beans, bacon, potatoes, oatmeal, fruits, muffins. It was always consistent, always warm and
o Great service. Staff was VERY attentive.
o Opening and Closing times were always on time. Staff would always ask if we wanted any additional items, before they broke down the line.
The Coastal Dining Room
o Great food, great service, staff was very quick at bringing the food our out
o Service got even better during Captains Dinner Reception when Master was present
o Menu items very always different every night
o I appreciate that before entering the dining room, there was always a sample of what the menu items would be for dinner. This gave me an idea of what I was able to eat each night
Throughout the week, we had two tea times on-board the ship, which offered a variety of snack, pastries and teas for us guest to enjoy. It was a very relaxing time, getting to know our fellow travelers.
Lighting at the Compass Lounge was sometimes very dark.
Bookshelves in Compass Lounge and Tavern need more stuff in them. Maybe add some more books, games, magazines, etc…
Austin, Jackson and Jonathan are a great trio. Their evening shows were always different every night with great variety of music genre. They are extremely talented and working great as a team. I have never been on a cruise with only one group entertaining all of the cruise nights, but on this one it worked perfectly. Full house every night. They not only entertained, but also provided the lectures and on-board activities for each day.
Extra pointers for having the cookies and coffee in the Compass Lounge. Quite a snack when needed.
Our stateroom attendant was amazing. She took really good care of what we need in our room and made certain we had our Daily Voyager each night, so we knew what our day would look like the next day.
Cabins are slightly small, but still comfortable. Bedding was too high for us to climb into bed.
The fitness center was very small and limited with the equipment available.
TV satellite and internet works well, but the channels available are very limited. A lot of the fellow guests were complaining as they wanted to see the NBA/Hockey game. We are on vacation; TV time should be kept when at home
Our Shore Excursion Manager; Carol Ann was OUTSTANDING! She was very personable and remembered me from when I sailed on-board the American Queen back in 2016. Carol Ann made me feel like I was back home.
Along with Carol Ann, was Janice. Both ladies were always on-top of all of the activities we had each day.
Every day we had included experiences that would take us to several attractions in the area. In comparison with AQSC shore excursions, they do not operate Hop-On Hop-Off experiences in each port. But we still get our complimentary excursions for the day. Which is still a he quality that the company offers to all of us guests.
At 6:45pm each night, the shore excursions ladies had their daily shore excursions debrief of what our day would look like.
In comparison to how the American Queen did their presentations; which its only once at the beginning of the week, this is a better way for me to keep track of my land activities for the day. Instead of having to remember what I was experiencing for the whole week.
DAY #2 – Cleveland
Goodwill Ambassador where in port, as well as the local CVB to welcome all of us guests. That was quite a great way to start the cruise.
Included excursion for the day was done by the local trolley company. It was a 3- hour experience with a local guide, who provided great narration of the town. We stopped at places such as: Cleveland Museum of Art, Wade Chapel inside the Cleveland Cemetery and saw Garfield’s burial site.
In the afternoon, we had complimentary shuttles to the Cleveland Rock and Roll Hall of Fame. Admission to this museum was included and paid for by Victory Cruise Lines. Quite a nice touch from the cruise company!
Day #3 – Port Colborne
As the ship arrived into Port Colborne, we all had to clear customs on-board the ship. Very quick an easy process. The crew had us meet in the Show Lounge, grab our passports, then meet with a Canadian Border Patrol officer to get clearance. As soon as we were cleared, our Shore Excursions Team was already waiting for us of the boat to start our daily adventure to Niagara Falls.
Our Included tour took us from Port Colborne to Niagara Falls boat ride in the Canadian side. Per arrival, funicular was flooded, and all boats were shutdown. Not long after (about 20min) Niagara Park opened the funicular. What an experience to feel the falls right up close.
After Niagara Falls, as part of our experience we continued on to several sites such as: Whirlpool Aero Car for a picture stop, then to Tiaras Queen's Landing for lunch. Lunch was also included in our experience. The Buffet lunch was delicious and staff always restocked the options.
After lunch, we also stopped at Downtown Niagara-on-the-Lake for some leisure time, and ended our adventure with a visit and wine tasting at Jackson Triggs winery.
Day #4 – Toronto
Day #5 – Brockville (Kingston)
Early morning, we had the chance to cruise into 1000 islands. The arrived into Brockville at 12:00PM to start our day with land excursions.
Our included tour of the day took us to Kingston. Some of the highlights of our tour included: Visit to Fort Henry; costumed guides who escorted us through several of the rooms, a driving city tour of Kingston with highlights such as Queens University and the prime ministers house. Lastly, we stopped at the Rideau Canal system.
Day #6 – Scenic Sailing
No shore excursions this day, as we where sailing from Brockville to Quebec City
Several activities were offered on-board the ship, but we wish there were more activities to do.
Day #7 – Quebec City (day 1 and day 2)
After a day of sailing, it was great to be on land
Quebec City is my favorite city from the entire trip. It is such a charming city and it is as close as a European style town.
Day 1 of Quebec City had an entire day filled with several included land options.
Our morning started with an escorted tour of Quebec City by our local English-speaking guide Paul. Paul took us to explore many of the city’s highlights including stops at the Plains of Abraham, Place Royale, Frontenac, and Montmorency Falls.
In the afternoon we enjoyed of VCL complimentary shuttle to Lower Town Quebec City, to enjoy some additional walking around this charming city.
Our guide was very knowledgeable and funny. He had so much information to share with us.
To our surprise, we had the same guide as we did on out Day 1 in Quebec City.
At the village we learned a lot about the history, traditions, and way of life of the Wendat-Huron people.
Day #9 – Montreal (day 1)
This is our last day of the trip.
Once again, the Shore Excursions Department had a full day of activities planned for us.
Starting with the morning included experience, we had a local guide greet us at the bus and ready to show us around Montreal. Some of the highlights from our morning tour were the Notre Dame Basilica of Montreal and the Botanical Gardens.
We were somewhat disappointed that the botanical garden figures were gone, because of the time of the season.
Day #10 – Montreal Disembarkation
Our passports were given back to us as we were getting of the ship.
It is such sadness to leave the ship and say goodbye to all of the wonderful staff.
Staff Captain and Hotel Director were assisting all guests getting off the ship and saying goodbye to us. That is a very nice touch to see them outside the ship and assisting