Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent.

Complaints wire answered with: You call room service and just let it ring: what do you expect when there's only one person answering the phone.

Security procedures coming back onboard really killed the moment, and we lost a sweater. We got the run-around for two days to no avail, even after management saying "Security will call you back within one hour." Read more