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Regal Princess Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,594 Reviews

The Nightmare Cruise

Regal Princess Cruise Review by khatra

6 people found this helpful
Trip Details
  • Sail Date: Jul 2019
  • Destination: the Baltic Sea

We will never cruise with Princess Cruises again. We booked the airfare through Princess Air, with all hopes that things would go well. Just the opposite occurred. Our initial flight to O'Hare (where the flight to Copenhagen originated) was delayed and we received zero assistance from Princess Air or anyone else connected to Princess Cruises. Many, many phone calls were made to no avail (the rep at Princess Air had said when the flight was booked that "Princess will always be there to help you" when the flights were originally were booked). That is where the lies began.

We finally made it to the ship but we missed two days on board. We finally arranged a flight to Stockholm to meet the ship there. We had no help in getting that done or to get a hotel in Stockholm. Turns out the port for Stockholm is about an hour away from the city - had to take a cab to get to the ship.

Finally, at the ship, we are boarding and the Housekeeping officer was greeting us with a big smile. We told him about the Princess problems we encountered. He didn't say much of anything but did offer us a free excursion - back to Stockholm, of course - which we decided to accept, since it was to a venue we had not been to and we knew our son & daughter-in-law would be going to. So we turned around and went.

The rest of the cruise would have been OK but we were still upset by the way we had been treated by Princess in getting to the ship that it was just OK. (This was our 3rd cruise with Princess, the others being very nice.

The last day we had to leave early as we were the 2nd or 3rd group to deboard that day. Unfortunately,(or perhaps on purpose), our invoice for the trip was not in our mail box before we left. So I had to request one when we arrived back at our home. When the copy of the bill was received, a review found that we had now been charged $400 for the excursion that the ship's officer had said would be complementary. This was the last straw and the final lie that we will ever hear from Princess.

I went through the process of challenging that expense for about 6-8 weeks with not even an apology. Besides the normal customer service channels we wrote the President of Princess Cruises and the President of Carnival Cruise Lines. Not so much as an apology or any type of acknowledgement.

So obviously, our sailings (and those of some friends) will not include Princess Cruises again. We decided to let this go an dforget it but when I heard the other day that those in charge of the Ruby Princess lied to there passengers by telling them that their friend/relative had the flu and not Covid-19, it brought back the bad memories of our cruise with Princess last year.


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