We will never cruise with Princess Cruises again. We booked the airfare through Princess Air, with all hopes that things would go well. Just the opposite occurred. Our initial flight to O'Hare (where the flight to Copenhagen originated) was delayed and we received zero assistance from Princess Air or anyone else connected to Princess Cruises. Many, many phone calls were made to no avail (the rep at Princess Air had said when the flight was booked that "Princess will always be there to help you" when the flights were originally were booked). That is where the lies began.
We finally made it to the ship but we missed two days on board. We finally arranged a flight to Stockholm to meet the ship there. We had no help in getting that done or to get a hotel in Stockholm. Turns out the port for Stockholm is about an hour away from the city - had to take a cab to get to the ship.
Finally, at the ship, we are boarding and the Housekeeping officer was greeting us with a big smile. We told him about the Princess problems we encountered. He didn't say much of anything but did offer us a free excursion - back to Stockholm, of course - which we decided to accept, since it was to a venue we had not been to and we knew our son & daughter-in-law would be going to. So we turned around and went.