We were on the ill-fated cruise which we boarded in Buenos Aires on March 7th, before the Coronavirus pandemic really began, but because we knew of its existence, extra care was taken to ensure our safety. Unfortunately, unknown to us all the coronavirus was aboard and spreading amongst us. When the cruise was terminated on March 15th, every effort was made to get us home safely. Our Captain: Ane Jan Smit showed himself to be a caring and empathetic man, cheering us with glimpses of humour in spite of the horrible situation, and constantly updating us with both the outside world and what was happening aboard ship. He was extremely professional, and his concern was for all of us; passengers and crew alike.
We eventually did make it home, and although we probably won't cruise again, it won't be because of Holland America's handling of our situation. We would like to say a huge thank-you to you all and to the crew of Zaandam for everything you did, and especially to Captain Smit.
Thanks Holland America for getting us home, for providing flights and accommodation for us at no extra cost and for the refund we have received from you.
We have to remember that none of us knew how bad the Coronavirus pandemic was going to be, we have all been living in a strange new world this year.