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Celebrity Silhouette Review

5.0 / 5.0
Editor Rating
1926 reviews
58 Awards

Disabled awareness lacking

Review for Celebrity Silhouette to the Western Mediterranean
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Lazarusman
6-10 Cruises • Age 40s

Rating by category

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Family
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Fitness & Recreation

Additional details

Sail Date: Aug 2021
Cabin:
Traveled with children

Unfortunately the cruise was not as good as we’d hoped and we were disappointed at how our disabled child was largely ignored.

Our son is 11 and has cerebral palsy and is a full wheelchair user and cannot speak or eat but can understand. During the cruise only 4 members of staff spoke to either him or to us about him. In the main dining room our servers only asked for our names not our sons. Didn’t acknowledge him once for the full 7 days. Also on poolside we found that the staff were avoiding making eye contact with us which made it difficult in ordering drinks as we had to really attract their attention. I’ve quite honestly never known anything like it. We had to pay a premium as we had to get two cabins as the accessible cabin only slept 3 and we were on with two children. I did enquire about sleeping in the same cabin but told we couldn’t. Upon arrival our stateroom host said she could make another bed up for our youngest. So it seemed we paid extra for the room we didn’t need.

Prior to cruising having failed to get anyone to answer the phone I did email about cancelling as we picked the cruise based on the ports but were unable to get off due to unvaccinated children (also noticed rooms were cheaper) Unfortunately I didn’t get an answer to my email until we were actually on the cruise 10 days later. I didn’t want to do the online cancellation as I’d already looked at which cruises we could do the following year but none had accessible staterooms available so didn’t want to risk it. We couldn’t get off the boat as there were no shore excursions left with wheelchair spaces. They did however arrange a trip to the titanic museum for $690 (the museum entry would have cost under £40) which we declined as the cost was ridiculous. They should have not allowed to be able to charge more than the other shore excursions available.

Cabin Review

Good clean cabin with nice decor

2 Helpful Votes

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