First let me say Savona is not an easy city to reach from the airport so if you can book a shuttle do so. Costa does not allow you to use theirs unless they book your flight. Weird customer service if you ask me but I am an American. We used local transportation and it all worked out ok. We stayed at the NH Darsena hotel the night before and it was wonderful. A two minute walk to the ship. This hotel has absolutely the nicest desk crew in the world. So very helpful and more than willing to speak English.
The ship itself is magnificent from the very first view at the dock. The check in process is slow, tedious, and poorly set up. It is also the first time I met a rude employee. She was one of the very few. Once on board you are immediately surrounded by a magnificent interior. It is truly amazing right from the lobby. Here is where the desk crew is located. I had read many reviews criticizing them and mentioning hoe rude the were to Americans and English speaking people. Nothing could be more wrong! Day in and day out they were exemplary and more than willing to speak to you in any language. They were even extremely nice at 3 AM when hundreds of passenger sought out Dramamine. The room is nice. Well designed and laid out. The balcony however, is usually either being sprayed with water and salt from the sea or being cleaned to remove that same salt. Pretty much non-usable during our cruise. If you enjoy a nap in the afternoon forget it! The stewards are noisy and constantly in the hall. TV for English speaking is either the BBC or Al Jazeera movies which are subtitled in an arab language.
On board is wonderful. Just walking and enjoying the ship is a good time.
We stayed in cabin number 5277,I think,in the middle of the ship. It was a balcony room but looks over the tops of the lifeboats. A distraction but not in our way. The balcony is constantly covered in salt and was mostly unusable a lot of the time. The room itself was very comfortable and very well laid out. The crew is constantly in the hallway cleaning so all day there is a lot of commotion and noise. They begin their cleaning early and you hear them right away so your day begins at the same time. Access via hallways was very easy and convenient. Deck 5 is actually located fairly high up on this ship.