Crystal Serenity Review
Rating by category
Additional details
Our experience aboard the Crystal Serenity was marvelous. Our expectations were high and we were not disappointed. The staff was outstanding. We were skeptical that they could be as legitimately warm, friendly and unhesitatingly helpful as previous reviewers had described, but it was true. We wanted to take some of them home.
The Crystal orchestra was terrific -- and trumpeter Rafael worth taking the cruise to hear. The Broadway style productions were spectacular, some of the best we have seen anywhere. Some appealed a bit more than others to our tastes, but it would hard to fault anyone on professionalism. Special moments in some productions were quite moving. There was so much quality entertainment that it was difficult to take everything in.
I thought it interesting that the two lecturers on the Panama Canal disagreed as to whether the USA should have retained control.
Cabin Review
Our cabin was excellent and the bathroom, while not overly large, featured two sinks and a bathtub/shower that was very good. We never had to ask for new towels or anything else. I would have preferred a flat panel TV, which I understand will come with the upgrades in June 2011. There was a small amount of rust just below the balcony railing. The bed was very comfortable and the linens first rate. Our stewardess was paged when we phoned for her and in every case but one (when someone else was filling in during her break) our calls were returned within one minute. Room service was great, and always on time. The pressing service did a very good job. We always had ice in the ice bucket, and we appreciated that bottled water and soft drinks were included.