Do not stay on the 11th deck. You will be under the kids play area with the noise so bad you will have to talk louder or you will be under the buffet with carts being pushed over the tile floor or you will be under - you get the picture. Make sure the only thing on the deck above you is sky or other cabins.

If you do have any type of an issue the Ill-informed main desk personnel and their lack of ability/training make them inept in addressing or handling a problem. The Hotel Director, Bryan, on the other hand is the only one you want to deal with - sharp gent

Having to push a plunger on a wall mounted dispenser for soap and shampoo is way too cheesy. We expected a bit more than toiletries being dispensed like a public rest room in an airport. We had to purchase facial soap; conditioner and body wash just to be able to bathe. Read more