This was our fifth sailing with Holland America line and, until this cruise, we always found the ships to be above par with excellent service and food. Granted it has been two years since our last Holland America sailing...but the decline was extremely evident.
We boarded the ship and were allowed to immediately go to our stateroom. The non smoking room reeked so of cigarette smoke we could barely call the front desk without coughing. We were informed that a "deep cleaning" would be performed and left the room. Two hours later, the room was in the same condition and we again called the front desk - within 10 minutes an ozone generator was at the door and we again had to leave our room for two hours. When we returned, the room smelled of ozone but the smoke smell was gone...BTW, the window of our room did not open so we could not dispel the ozone smell. The front desk did send us a small plate of chocolate covered strawberries and a note for the inconvenience...and this was the only time we received a towel sculpture the entire trip.
As we unpacked, we noted the overall cleanliness of the room...or lack of it. Dust was accumulated on most flat surfaces and the cleaning crew had left several long black hairs in the tub. We would later find one of our blankets was stained with some white bodily discharge - enough said about that.