I have come to the conclusion that RCI are the most inward looking company I have ever dealt wit, their quest for profit comes above all else. Let me explain:
Things went wrong before we even got to the cruise. They more or less insist that you log in on line and print off your cruise booklet and order baggage tags. To do this you need a special log in that RCI are supposed to send you 14 days before the cruise. We had to call our travel agent to get the log in as none had come via email, as had been promised. We ordered baggage tags but none came. I phoned a week before the cruise but was told it was too late to reorder. No baggage tags then.
We flew to Malaga from Gatwick, upon arrival we went to the coach, which was waiting for us. The RCI rep took our cruise brochure from us, tore out a page and handed the remains back to us. We got on the coach and were swiftly taken to the docks to embark.