Voyager of the Seas Review
RCCL: No Longer a 'Premium' Line; Beat up Ship
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Voyager of the Seas -â€" Comments after time to consider then make the following comments: Transatlantic Barcelona to New Orleans -â€"
Pre-cruise: We used a travel agent and found that RCCL really didn't want us to communicate with them directly at all. Their customer service folks were often downright nasty when I called, both in providing information, or taking orders. Their web service was much the same. They had a really hard time providing information such as, "How many and when are the formal nights?" and "I need a medical provision in the room." It seemed, if I got a gal she was probably in the US and helpful, but if I got a guy he was somewhere at a call center in ????? or somewhere and basically nasty.
Barcelona (Stay there at least a week -â€" much to see and experience -â€" three days weren't enough): Embarkation was a breeze. Even though we stayed at hotel of our choosing rather than a RCCL hotel we simply went back to the AirPort and used their service. It was fast, efficient, and we basically walked right on the ship from the bus. Everyone was pleasant and helpful shipside in Barcelona. We were on ship by 13:00 and had our luggage by 18:00.
Cabin Review
Promenade Stateroom
This is a tiny room, with a tiny closet (singular) and both tiny and few drawers. The "Bay window overlooking the Royal Promenade" exists only in the imagination of the marketing department. Bed was OK, bath small but adequate, supplies (after I discussed with our GREAT cabin Steward) were more than ample. They have a new policy for rooms: If you are a GOLD card holder (RCCL frequent cruiser) you get both a robe and ice bucket. If not, you don't. A bride to the Steward took care of that. Again, very petty, and not a way to encourage repeat cruises.