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2 Helpful Votes
Sail Date: March 2019
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was ... Read More
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was advertised our own personal Butler, (which was shared by many other suites so personalized is the farthest from the truth.) He is given too many rooms to service. We also understood we would have preferred tendering, (which we were first to get tickets, but told we would be last. Yep, last to tender.) We almosted missed our excursion. Does the ship care? Nope! If you book through them then you are first to tender. *Know b4 you go! Next the food. Why does everyone rave about the food? Ugg! My wife got sick on the fish. It was not cooked though enough. The Caesar salad is soaked in dressing every time! It was gross! Our friends lobster was over cooked. The buffet breakfast is pretty good but basic. We ordered room service breakfast. The scrambled eggs were runny, boiled eggs inconsistent. The fruit was mushy & over ripe most of the time. If you wear a hat to dinner, be prepared to be kicked out!! We were late for almost every port with little time anyway. Then paying extra to be in a PHS and having to be last to tender. What a slap in the face. Bottom line: a PHS gives you nothing extra really! The laundry service is terrible it took four days to get 20 items back! Four tiny washer & dryers for the whole boat so get ready to stand in line!! Now Entertainment: (———.) that describes it. VERY limited, basically nothing. The butler &/or staff is always pressuring you to buy something like an excursion or wine tasting or martini tasting (they must be getting a commission!) It just sucks!!! The rooms are small and closets are too. We have sailed other cruise lines and not had such a terrible experience. Oceania is not for me. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise based on itinerary, since we wanted to visit several islands. I had read rave reviews of the food, but that’s so subjective I didn’t have real expectations. The food was very inconsistent; great in day and not ... Read More
We chose this cruise based on itinerary, since we wanted to visit several islands. I had read rave reviews of the food, but that’s so subjective I didn’t have real expectations. The food was very inconsistent; great in day and not so great the next. The fish was awful - other than the tuna, I found bones in EVERY fish dish I ordered. We ignored the entertainment, as it just wasn’t for us. The staff are for the most part their bright spot - they learn your name immediately and make you feel very at home. I wish they didn’t try to sell you so many extras - one day we had 5 different staff members try to get us to sign up for a wine tasting within 30 minutes!!! Clearly there is a commission/bonus involved. Our butler was overworked and it showed - I think he had at least 10 staterooms he was attending to, if not far more. Our stewardess was an absolute gem!!! The cruise director, some guy named Shawn, needs improvement! Tendering was a mess - I’ll leave the details out but it was super disorganized. We were constantly late to port. I guess when they say “in port at 0800” they mean entering the harbor then. So when you see the times in port when booking your cruise, subtract at least 2 hours. Spa services were inconsistent, with one masseuse good and another terrible. We enjoyed meeting so many wonderful people, as the smaller size of the ship facilitates meeting and interacting with other guests. In a nutshell, Oceania isn’t for us. Read Less
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Sail Date: February 2019
With the mainstream ships getting bigger and bigger, we decided to think small and are very happy we did! The Riviera's the perfect size, food is exceptional, service is outstanding. And we like what it doesn't have - no ... Read More
With the mainstream ships getting bigger and bigger, we decided to think small and are very happy we did! The Riviera's the perfect size, food is exceptional, service is outstanding. And we like what it doesn't have - no screaming kids, hairy-man contests, climbing walls and so on. The ship's decor is low-key, elegant rather than glitzy with some very unusual works of art. Come to think of it, the passengers are also low-key and elegant, rather than glitzy, and also very friendly. Riviera allows you to bring on @ 6 bottles of wine when you embark.(though not for the dining room unless you pay a corkage fee). Their own wine list is pretty pricey but all non-alcoholic drinks are included. I prefer low-sodium dishes when cruising and they are available by request. They were excellent. My husband, on the other hand, felt a few dishes on the regular menu were too salty. Somewhat disappointed in our cabin (see below) and the limited choice of shore excursions. (we booked some on our own) Entertainment was good and Dottie, the cruise director, was great fun All in all, a very pleasant experience. Read Less
3 Helpful Votes
Sail Date: February 2019
This is our 12th cruise on Oceania. We have been on Rivera a total of 3 times and have just disembarked the ship on March 6. The food, service, and and attention to detail were excellent! I noticed a slight "wear and tear" ... Read More
This is our 12th cruise on Oceania. We have been on Rivera a total of 3 times and have just disembarked the ship on March 6. The food, service, and and attention to detail were excellent! I noticed a slight "wear and tear" on the ship and was informed that the ship will receive an update this April. We had been on Riviera when it was a new ship so I was able to notice any changes. We had a Penthouse 3 cabin which was huge with plenty of storage. There was a separate shower and bathtub, two vanities,and also a huge walk in closet. The room stewardess and butler were also excellent. The cabin was kept spotless and they were very accommodating. Oceania asks for a Mid-cruise evaluation. They really pay attention to your comments. If there is a negative comment, the appropriate department follows up concerning your comment and tries to make you happy. The entire staff is friendly and professional. We love Oceania and now only cruise with this company. Read Less
Sail Date: February 2019
We like the atmosphere on Oceania cruises. The Riviera was our second Oceania cruise this year. We were in the Caribbean and liked having a larger ship on this itinerary. We do prefer the smaller ships for touring itineraries. ... Read More
We like the atmosphere on Oceania cruises. The Riviera was our second Oceania cruise this year. We were in the Caribbean and liked having a larger ship on this itinerary. We do prefer the smaller ships for touring itineraries. We had a Concierge Cabin. Since it is basically the same size as a balcony, it probably isn’t worth the difference in price. The only amenity that was worth it was the opportunity to book specialty restaurants further in advance. I know that the Riviera is being renovated soon and I could see where it needs it. The specialty restaurants are phenomenal on this ship. For those who have not done this line before, they probably have the most comfortable pool chairs of any line. If you like a quiet upscale atmosphere, you won’t be disappointed. The only turn off to me was that they pushed bingo, which brought the line down a notch in my opinion. Read Less
Sail Date: February 2019
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get ... Read More
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get the Sea Bass), Polo Grill, Toscana and the Main Dining room. All the meals were delicious and I found the wait staff very friendly. I can’t wait for my next cruise. Being a solo traveller, I decided to sign up for some of the ships tours. The kayaking experience was very interesting with our tour guide filling us in on the sea life around Great Stirrup Cay. I think the group thoroughly enjoyed his talk. Another day found me on a trolley train in St.Lucia. It was a great ride and our conductor was a very funny man. We got to see through the town of Castries, as well as a ride to a lovely beach, it was a fun day for everyone. We were never far from areas to shop at any of the islands that we visited. I did overdue it a little bit at the jewelry table on the ship, but that’s what vacations are all about. Touring by day, shopping by night! The catamaran sail at Sr. Bart’s was a wonderful way to spend time there. While many found the shopping very expensive, I found the sailing and swimming in the cove to be a wonderful way to spend the day. I would highly recommend any of these tours. Disembarkation was smooth and timely. A shout out as well to Judy for all her hard work. Read Less
3 Helpful Votes
Sail Date: February 2019
I have never been on Oceania before (only Princess, Royal Caribbean, Celebrity, Holland America and Regent) and after the experience I had, I am going to try and limit my cruise experiences to Oceania, if at all possible. The way I was ... Read More
I have never been on Oceania before (only Princess, Royal Caribbean, Celebrity, Holland America and Regent) and after the experience I had, I am going to try and limit my cruise experiences to Oceania, if at all possible. The way I was treated, the quality of the ship desgin and materials, the quality of the staff, the itinerary, and most importantly, the dining experience just set this cruise line above all others that I have experienced - and by a wide margin. The cabin (9110) had a large veranda and felt spacious. The bathroom was impressive with a full tub and a rainshower head in the shower. The water was perfect temperature throughout the cruise. Of course, the most important person we met was Lilya, our cabin stewardess and she was nothing short of magnificent - keeping everything so neat and tidy and it always felt the room was in perfect condition. Her warm demeanor meant everything to us and we will always love Ukraine after having her cheerful, professional and detailed assistance every day. We also loved Chrismerelda on our Concierge floor - such a lovely person and so responsive and helpful with our specific needs. In fact, we loved the entire Concierge floor experience - and the espresso machine was worth its weight in gold. We loved the speciality coffee bar on Deck 14 overlooking the pool. We loved the Waves sandwiches, the afternoon tea in horizons, the terrace cafe for breakfast and the Grand Dining Room for nightly dinners (though it was our least favorite experience). And that's because the specialty dining on this ship simply cannot be beat. Toscana was authentic and welcoming. Jaques was a delightful visit to France. Polo Club prepared perfect steaks (and a very inattentive woman as sommalier), and Red Ginger was our favorite of all - with special thanks to the Maitre D' who was nothing short of a true 'boss' - we are indebted to her for our service and experience there. The spa was much better than on other ships and we loved the Canyon Ranch products (especially the post-sun cooling product). Nice gym and very relaxing private spa deck. The theatre space was intimate, as was the lovely piano bar and we enjoyed that. In fact, the ship NEVER felt full (though it was 100% occupied). The artwork throughout the ship made a particular impression on me - from sculpture to paintings and of course the lalique everywhere. It felt more like a luxurious art gallery than a state-of-the-art disco and I appreciated the more sophisticated approach. Besides the speciality dining, I have to say that the approach of charging up front for coffees and sodas and not making me use a card every five minutes felt like a great indulgence and I much prefer that approach. And the specialty dining not having additional charge also made me more relaxed. We didn't purchase any shore excursions because the ports were all accessible and easy for us to navigate to blue waters and private beaches. I loved that the ship was the smallest of all my previous experiences and it felt size-appropriate for Tahitian islands. Embarkation was fast and professional - a tremendous team boarding and leaving. I would dearly love to sail on the Marina again. Read Less
4 Helpful Votes
Sail Date: February 2019
We are not new to cruising as this was our 15th cruise but the first with Oceania. We were attracted to Oceania because of the French Polynesia itinerary as well as its reputation for good service and food. We absolutely loved the ... Read More
We are not new to cruising as this was our 15th cruise but the first with Oceania. We were attracted to Oceania because of the French Polynesia itinerary as well as its reputation for good service and food. We absolutely loved the itinerary as well as the very good service by our cabin staff and butler as well as the food in the specialty restaurants. However, we found that the added costs were not compensated by our expectations for value. To begin, we were very disappointed by how we were received upon boarding as well as departing. Our experience with other cruise lines has been that we were greeted with a welcoming drink as well as food available. Likewise, upon departure, we have been provided with coffee and muffins/danish etc. None of this was available on the Marina. We arrived with 200+ people on our 8 hour overseas flight. There was no welcoming drink and by the time we checked in, all food services were shut down. One would think that a table of refreshments would have been provided by the ship. Similarly, upon departing at an early hour (5:40 am), that coffee and a muffin could also have been provided. This was neither a good first or last impression of the cruise. As part of our booking, we were provided with free unlimited internet access. This was a total joke since access was not available in most parts of the ship. Moreover, it was impossible to upload or download photos or documents. Finally, it was impossible to contact others via FaceTime or Skype. On all of our other cruises, this was never a problem, I then learned that for an added $15/day, I could upgrade to unlimited streaming. I did so. However, although I could sometimes (but not always) access FaceTime, I still could not upload photos or download documents. This was particularly concerning since I needed to be reached due to an ill family member. Needless to say, this caused considerable stress. I enjoy working out. The fitness center was tiny and the room for classes was even tinier. On a positive note, the fitness instructor, Diana was superb. She knew her stuff, was inspirational and very nice. There was a sign up sheet for classes which was done to limit the number of passengers attending. However, the fitness staff let in whoever showed up. As a result, there was often 20 passengers in a class that was listed for 12. This made the experience challenging and at times, unsafe. The Terrace Cafe had a limited variety of food. At times, I would have loved to have a scoop of tuna or egg salad. This was never available. Although a crew member was immediately available to serve us water, coffee or juice, anything else was simply unavailable. On three occasions I asked for sparkling water and never received it. The dining room was very pleasing. The staff was great. But the food was hit or miss. Some was excellent while others, just awful. The speciality restaurants were excellent. We especially enjoyed the Red Ginger. We found the cruise offered excursions outrageously priced. We only took one excursion from the ship - a one hour glass bottom boat right for $129/person. We enjoyed it but it was very overpriced. Alcohol prices were similarly overpriced. I didn't order one drink the entire time I was onboard - simply out of principle. The most outrageous cost was the airport to port & return transfer. Since we our flight arrived at 9:40 pm and left at 8:40 am and because we were unfamiliar with the services in Papaeete, we decided to take the transfers. Each one way transfer was $129/person. The ride was under 10 minutes. Worth of all, there were delays at each end. This was utterly ridiculous. From now, we'll stay with Celebrity our preferred cruise line. Read Less
4 Helpful Votes
Sail Date: February 2019
Caribbean snorkeling cruise. Great space in the penthouse suite. Chose for the itinerary but wish they stayed longer in Bonaire. Did not like that we had to wear a life preserver is when taking the cruises excursion to snorkel. Food was ... Read More
Caribbean snorkeling cruise. Great space in the penthouse suite. Chose for the itinerary but wish they stayed longer in Bonaire. Did not like that we had to wear a life preserver is when taking the cruises excursion to snorkel. Food was quite good but wish there was more variety as 12 days I would’ve liked to seen different choices. Overall Oceania did a great job with organization embarkation disembarkation and meeting my requests. Pre-ordered particular juices ahead of time and we did indeed get them. Privee was very good. It was our third time booking Privee and it’s a fun evening. Jaques is way too creamy and rich. How could somebody possibly ruin escargot? By smothering cheese all over it. The easiest muster we ever did...thanks for that, luggage arrived by the time we entered suite... Crew friendly and helpful. Bingo run well until too many people ....had to stand in line for 30 min to purchase cards...unacceptable...Should have had several stations or areas to purchase cards to avoid long lines. Read Less
1 Helpful Vote
Sail Date: February 2019
This was our tenth cruise and second with Oceania. We were on the Riviera last year and had a wonderful time. Much to our delight this cruise was even better than the previous one. For us, as good as the ship itself was and all it had to ... Read More
This was our tenth cruise and second with Oceania. We were on the Riviera last year and had a wonderful time. Much to our delight this cruise was even better than the previous one. For us, as good as the ship itself was and all it had to offer, the best part of the cruise was the people. We met so many amazing people on this cruise and had a delightful time with them from the minute we boarded to the moment we left. We’ve been on the big ships in the past, but we much prefer the size of the Riviera. We find it's a little more intimate, with a sense of community when the ship is not a floating mega-city! Also, and I don’t mean to sound like a stuffy snob, but the type of people that cruise with Oceania appeal much more to our age and tastes than some of the other cruise lines. As so many others have noted, the food is outstanding from the main dining room to the specialty restaurants to the Terrace Café buffet. The buffet selection was as good as any of the other restaurants. Beyond the buffet's amazing selection, what also appealed to us about the buffet was that we don’t touch the food – it is served to us and as a result it is so much healthier. Speaking of healthy, we loved the fact that every morning we could get fresh veggie juice just like we have at home. In all the restaurants there were all sorts of healthy eating alternatives. The room was cozy but large enough. The storage space was adequate. Of course, we loved the balcony where we spent a lot of time enjoying our books and having a drink and taking in the gorgeous views. Even the bathroom was great. It was roomy and we loved having a tub. As for the entertainment, we’re not big on the song and dance shows, but we do love comedy, and on this cruise standup comedian Tom Drake was featured. He did two hysterically funny shows as well as a workshop on comedy. We were very happy with the ports we went to this year. The ports were Aruba, Bonaire, Grenada, Barbados, St. Lucia, St. Kitts and St. Barts. The stays in the ports for the most part were all day so we never felt rushed. Most of the excursions we chose were good – some better than others. St. Kitts was probably our favourite. We loved the beach and the drive there was breathtaking at times. Beach day at Aruba was great. We visited a lovely beach with lots of shade which we appreciated, and there was very good snorkelling there. We not impressed with the Spice Beach club excursion on Bonaire. It wasn’t much of a beach, but the snorkelling was good. There was only one port we didn’t visit, St. Barts, because we would have had to tender there. We don’t like the tenders that Oceania use. They use their lifeboats, and they are just too rocky. We had a bad experience on one last year and decided to avoid it this year. We found more than enough to do on board – trivia, miniature golf, shuffleboard, cooking lessons, (okay we’re 65, what do you expect!!) The staff was top notch. Everyone from our cabin attendants to the severs in the restaurants to everyone else on board were helpful, courteous and friendly. I should also point out that on this cruise we had the best cruise director ever. Her name was Dottie and she was by far the best Cruise Director we have come across in our ten cruises. She connected with the guests so perfectly. She was always bubbly, funny and just downright nice. Embarkation and debarkation was unbelievably smooth and quick. We hope to go on another Oceania cruise next year. We understand that the Riviera is going to be getting a little refurbishing. We did see some people complaining in previous reviews that the ship looked a little worn. We thought the ship was totally charming. We had no complaints about the appearance or performance of the ship. Hopefully we'll see what is new next year. Read Less
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