We previously heard that Princess was Highest standard of cruise line; we were very excited to be cruising with them~
We were very disappointed with the poor customer communication, you were made to feel very unimportant and having no ... Read More
We previously heard that Princess was Highest standard of cruise line; we were very excited to be cruising with them~
We were very disappointed with the poor customer communication, you were made to feel very unimportant and having no family pools bopen on a cruise is a disgrace! We were unable to even be given a reason why by the front counter when questioned, just ignored and told that they did not know why? It was really sad seeing all the children dressed in their bathers waiting for pool to open that never did.
The food was fantastic and the kitchen do a great job to create the Meals and so efficiently but the waiters and bar staff had no personality or entertaining value. We were just served.
The Entertainment around the boat was minimal and often quiet boring
However the Comedy show and Dolly Parton show was very entertaining thankfully.
Overall we were very disappointed and will be only cruising with other liners Read Less
As always easy embarkation in Melbourne. Have not cruised Princess before and was pleasantly surprised (did not enjoy Carnival Legend last month) at the Golden Princess. Passengers were all well behaved and very friendly and we enjoyed the ... Read More
As always easy embarkation in Melbourne. Have not cruised Princess before and was pleasantly surprised (did not enjoy Carnival Legend last month) at the Golden Princess. Passengers were all well behaved and very friendly and we enjoyed the interactions we had with them and the wonderful crew.
The ship itself has many lounges and bars to accommodate the large number of passengers and because of this it never seems crowded (our cruise was full) and the ship copes and flows well.
Food was great in both the Horizon Food Court or Donatello’s anytime dining.
We recieved a room upgrade the week before from an inside to a window. Room was small but with a dressing area. The bed was one of the best we had ever slept in - soft and comfy.
The Cruise Director on the Golden Princess is PJ and he and his team are wonderful. Lots of things to do and great entertainment. Apart from the GP band and entertainers we had George Kalombaris from “Acropolypse Now” doing a comedy routine and the next night Donna Campbell presenting her Dolly Parton show. Both were great.
The crew did a wonderful Jonas for the first 24 hours we had terrible weather and many people were unwell - the cleaning staff were put to the test.
Overall we enjoyed this cruise very much and look forward to traveling on Princess again or on the GP when it goes over to P&O.
Also particularly enjoyed the safety videos presented by the original Love Boat crew. Nice touch! Read Less
Wanted a holiday cruise to be with family and began a new tradition. The ship was beautiful and well maintained. Had no issues with maintenance. Really enjoyed all the food offerings regardless of where we chose to eat. The main dining ... Read More
Wanted a holiday cruise to be with family and began a new tradition. The ship was beautiful and well maintained. Had no issues with maintenance. Really enjoyed all the food offerings regardless of where we chose to eat. The main dining room was nice and the food and service were superb. The buffet had a lot of varied choices that were good. I chose the main dining room often to avoid having to deal with hustling through the people at the buffet and finding a table. Sometimes a single person would take a table for six. During busier times, it was a hassle to deal with too many people, some with less manners than others, and finding a place to sit and eat. We also had a person with a wheelchair so we had to consider her ability to get around. There was no way she could go through the buffet so we had to get her food for her. The pizza was good. The "free" ice cream was ok. Better ice cream was offered in the main dining in the dessert options. Even room service was nice. Too bad there was a charge for hot chocolate though. The staff was always friendly and helpful. Embarkation went very smoothly as did disembarkation. They were organized and we didn't have long wait lines. There was too little time in the ports so we didn't get to do as much as we would have preferred to do, making us feel we only got a glimpse of the ports before having to rush back to the ship. Will consider how long a ship is in port in the future. Having to use tenders in Lahaina was a nightmare coming back. The lines were half a block long, and it was hot. Staff finally resorted to passing out water and cool cloths. The line moved, but it was not a good experience. We didn't do any excursions, preferring to rent a car in advance and explore on our own. Didn't care for the offerings in the onboard shops and refused to go to the 3 hour sales. My opinion is the purpose of those sales were to create a frenzy and have passengers act like fools to get a discount. There were plenty of activities, lectures, and entertainment options including lessons. I would have liked to learn to play the ukulele but that was a progressive class and if you didn't attend the first one, you missed out. The lei making class was so full you had to go at a specific time and place to get a ticket to a class. Well, I missed out on that. When I went, the ticket folks were gone. Too much trouble to participate in the worthwhile lessons so I unfortunately missed out. Also, regarding entertainment, if you didn't show up at least 45 minutes early for a production show, then forget about it, seats were full. There were too many people trying to see shows and not enough seats. This was a problem in the piazza also. People would arrive and start arranging and saving the few seats so attending those entertainment offerings became an uncomfortable hassle too. It also interfered with the ability to just go to International Café or Vines for coffee or wine because all the seats had been taken or occupied to view the entertainment. I think it defeated the ideal of a piazza. The entertainment should not be scheduled on th3e patter. and instead seem more impromptu so if you happen to be in the piazza, you can catch the entertainment without fighting for seating. The ship simply has inadequate seating for entertainment and this distracts from the ability to relax and enjoy yourself. We did not travel with children and frankly had issues with parents who let their children run wild all the time. The ship became an enclosed baby sitting trap for children of all ages, including teenagers, who were inconsiderate of others. There was running down the halls at night time, groups of unruly kids pushing ahead in lines when the older people were more mannerly, and therefore, at a disadvantage. In the future, I will look for more time at ports, and I will read reviews for adequate opportunities to participate in entertainment and activities, including seating and crowd control. Overall, however, the experience was positive and enjoyable and very much worth the value. Read Less
I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good ... Read More
I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good morning","hi" etc., and rarely heard any comments back. We would just get an awkward stare back. Hardly saw any staff smiling or speaking with passengers. Ordering drinks from the bar was a horrid experience I felt like we were putting them out with the disgusted looks we would get. Again, I have been other cruise lines and none have compared to the bitterness we saw with the staff on Princess. We felt like we were needing to be congenial to them. One positive thing with the cruise was their food. The two formal nights we were served with high quality food. The chefs do an outstanding job. Management really needs to dig deep and find out why their employees dislike their jobs. You are going to continue losing business because of the lack of positive customer service. I suggest traveling on another cruise line to see what customer service should be like. Read Less
We arrived on a Saturday and when we finally made it to our room we were sorely disappointed that the room looked unkempt. The bed looked like someone just got off it and left it wrinkled and was showing it's age/use or both. The mirror ... Read More
We arrived on a Saturday and when we finally made it to our room we were sorely disappointed that the room looked unkempt. The bed looked like someone just got off it and left it wrinkled and was showing it's age/use or both. The mirror above the desk was filthy and untouched. The carpets were greasy looking and dirty. The bathroom looked clean and we were surprised by that. Balcony railing was dirty and wasn't ready for guests. Balcony chairs had bird droppings on them. Live television has four channels BBC, MSNBC, Fox and CNBC. All are limited in the information they provide. The recorded programs were ample with recorded t.v. and movies. The furnishing were dated, something from the art-deco period. The A/C in our room didn't work. Most days and evenings were hot and muggy and we only got a break late at night. We left the door open and got chewed out for this, they sent someone to adjust the a/c, but it was our last day. Most areas of the ship were hot and muggy, the a/c didn't keep up with the number of people on board the ship.
We stopped at Princess Cays for the first stop and I wished we hadn't. Like most cruise lines they all seem to want to drop you off on an island so you can eat dry hamburgers and hot dogs and then get a sun burn. A waste of time, stay on the ship and sleep in.
Our first stop was St. Thomas. This island is a typical Caribbean island with nonsensical items that you don't or won't ever need except to give away as gifts at Christmas. The island is one of the more modern islands in the Virgin islands (that's not saying much). We went on a two hour tour around the island in a truck and it's not for the faint-hearted. The tour truck takes you up a steep incline and stops three times so you can shop for more junk. The view at the top was nice.
The next stop was St. Marteen and it's not a pleasant experience. The downtown shopping area is filthy, shop keepers are generally greedy and want way too much for the junk they sell. The highlight of the island is to visit the airport where the jet blasts your brains across the water and leaves you deaf for the rest of your life. No I didn't go to the stupid airport to watch unsafe aviation practices.
After St. Marteen, you are stuck on board the ship for two days. This is the most boring part of the trip, this cruise itinerary gives you three at sea days so plan for the doldrums of things to do. The sea days were tedious and we wished we had another port of call along the way. It would have been better than two days at sea. This is why we don't opt for cross Atlantic sailings etc.
The ships entertainment is amateur at best and you just have to roll with it. It's not going to win any awards, but it kills time. The themes are definitely geared for families with children, which I wish we didn't have to put up with on a cruise. Seems the cruise lines that depart from Florida are filled with kids and they love to ruin your relaxation.
The food during the cruise is plentiful, there is a caveat to this. The caveat is that the food is plastic, i.e. without flavor, texture and eye appeal. The bistro was suppose to be the main place for breakfast and lunch but there was too many people that made the place a nightmare to get around. The layout is non-logical, i.e. bread in one salon and the cold cuts in another. Breakfast is a "Where's Waldo" type journey, you have to hunt for fresh eggs and omelets are harder to find. Look for the lines with people holding paper slips, that's the omelet line because you'll never see the omelets. The drink choices are water, water, water, ice tea and coffee and tea. You're lucky if you get orange juice and lemon aid during other parts of the day. Soda water, normally free, is chargeable as with milk.
We noticed the ship had a very noticeable shake and it was so bad at times we could see our plates and utensils moving on the table. I had to wonder if the prop shaft was out of true and needed to be repaired it was that bad.
We also noticed the lack of sanitation control. Most cruises will have a "soap police" to make sure you are washing your hands or using the hand sanitizer. Not this ship. Only few washed or used sanitizer. Read Less
We wanted to get out of the Colorado cold weather and have fun on New Year’s Eve. Chose this cruise as we sailed Princess before and liked the ports. We loved the ship, especially the retreat pool and the entertainment. New Years ... Read More
We wanted to get out of the Colorado cold weather and have fun on New Year’s Eve. Chose this cruise as we sailed Princess before and liked the ports. We loved the ship, especially the retreat pool and the entertainment. New Years parties were fantastic. Unfortunately, our interactions with the crew didn’t meet our expectations. Generally the crew from guest services, wait staff, deck attendants, etc ranged from unhappy to annoyed. Rarely did we ever see any crew member even smile (except for the cruise director or the entertainment) This was very surprising. We did not experience this on our previous Princess Cruise. We chose traditional dining so we could get to know our waiter. Unfortunately, the service for dinner was subpar. Again our waiter was generally unhappy and disorganized. We waited for long periods of time to get menus or water. Drink and food delivery was slow also. We did notice other parties with different wait staff had much more positive experiences and faster service. Since Princess automatically charges you with a daily gratuity, we wondered if the staff just stopped trying. We did book another cruise with Princess hoping this cruises poor service was just an anomaly. Read Less
New Years 7-night cruise with stops in Princess Cays, St Thomas, and Saint Maarten. Princess Cays was Ho-Hum but we could have spent an easy week in the other two. The ships service and amenities were excellent. I can’t say enough ... Read More
New Years 7-night cruise with stops in Princess Cays, St Thomas, and Saint Maarten. Princess Cays was Ho-Hum but we could have spent an easy week in the other two. The ships service and amenities were excellent. I can’t say enough about the crews quality and friendliness. The ship and food were outstanding. We took in one show “The Secret Silk”, which was memorably horrible. I won’t knock the performers, but the performance was laughable. Only those on 60’s era LSD could follow the plot with no original music, only Pop from the 1980’s to 2010’s that failed to match what they were attempting to portray. I honesty can’t speak for the entire performance because we bailed before they started singing songs that may have been from Nine Inch Nails. We skipped the beverage package, drank a lot and didn’t come close to what we would have prepaid. We had anytime dining and reservations the New Years dinner filled up quick. They accommodate everyone even seating people well past their standard posted dinner times. I wouldn’t hesitate to do it again and planning cruise number two! Read Less
This was our 8th cruise on Princess (Platinum) and 2nd time on The Royal Princess. This was our 37th cruise. We have also sailed on Royal Caribbean, Carnival, Costa, Holland America and MSC. Our itinerary was Princess Cays, St. Thomas and ... Read More
This was our 8th cruise on Princess (Platinum) and 2nd time on The Royal Princess. This was our 37th cruise. We have also sailed on Royal Caribbean, Carnival, Costa, Holland America and MSC. Our itinerary was Princess Cays, St. Thomas and St. Maarten.
We had rented a car from Budget which was convenient and was only a 2 minute shuttle ride to the cruise port.
We arrived at the cruise port at 9:30 AM because we are diehard cruisers and want to be the first ones onboard. We stood in line for 45 minutes or so and then they let us check-in. We sat in the Platinum embarkation lounge for another 30 minutes and had a coffee and a danish while we waited. We boarded the ship just after 11:00 AM. Overall, it was a pleasant embarkation experience
The Ship: The Royal is a beautiful ship. It really gives that wow factor when you first walk on. The Piazza looked so pretty all decorated for Christmas and New Years. The ship itself is starting to show a bit of wear and tear but nothing major. You could tell that ship was full this cruise. There was a lot of younger people and large families this time. Staff in the dining rooms, Horizon Court, International Cafe, Princess Theatre, bars and lounges were pleasant and seemed much happier compared to our last time on Royal.
Cabin: We had an inside cabin on Deck 15 (Marina) all the way Aft. The cabin was a few doors down from the aft elevators and was directly below the Lido. The location of this cabin was perfect. Our room steward, Greennich, was efficient and pleasant. He really liked to chit-chat with the passengers and he put the effort in.
Food: The food on this ship was pretty good as usual. There was always eating options available and you could find something to eat any time of day or night. We throughly enjoyed the International Cafe food and speciality coffees. Also a side note, they don’t give out coffee cards anymore, instead, they swipe your cruise card and tell you how many are left. For dinners, we had Anytime Dining. We had mostly good waitstaff. The food/desserts in the Dining Room were also very good.
Entertainment: The Sail Away Party was fun and different from what they usually do. We went to the deck party for New Years Eve. The party was fun and it was neat to see all of the ships locations on the screen. The party band “Static” was very good and they played a variety of music. The production shows, Encore and Colours of the World, were repeats and we have already seen them multiple times before. We watched Secret Silk again and it was good but was better the first time we saw it. The comedian, AJ Jamel, was hilarious. Kory Simon, the piano player from Canada, was also good. The classic rock impressionist, Greg London, wasn’t very good at all though. He was clearly lip-syncing. We left after the first few songs and we rarely leave shows. Overall, the entertainment was alright but the production shows need a change-up.
Fitness centre: The fitness centre is the biggest I have ever been in while on a cruise. It is equipped with a variety of cardio machines and treadmills to choose from. I like the bikes that have the interactive games on them. It is very hot in there but that’s ok because it will help you burn off all of the danish and donuts faster.
Itinerary: All ports were great. We had phenomenal weather and we came back with nice tans. In Princess Cays, we got off the tender and went to the opposite side. There is better snorkelling and it less crowded on that side. We went to Linquvist Beach in St.Thomas. Absolutely stunning beach with clear water and lots of snorkelling. You can get there either by taking the city bus which is $2.00 per person or by taxi which is $10.00 per person. In St.Maarten, we went to the beach across from the cruise port. We took the water taxi over for $7.00 per person round trip and rented some chairs and bought a bucket of beer for $25.00. Frozen drinks were reasonable as well. You just have to walk up and down the beach in order to scope out the best deal. Some places will negotiate a lower price.
Disembarkation: It was quick and stress-free. They let us get off around 8:15 AM and we had our luggage shortly after that. We rented a car from Alamo and took the free shuttle to the car pickup location. We were on the road by 8:45 AM
Now for the bad,
We had a not so good experience while in Princess Cay. The island is beautiful and the water is always a clear blue. We always try to sit on the opposite side to avoid the massive crowds and there is also better snorkeling. A few passengers who had a few beers started to talk with the lifeguard. Normal chitchatting didn’t last long. The lifeguard proceeded to talk about inappropriate topics such as hooking-up with passengers and started making derogatory comments and pointing at other females in the water. This went on for a good 45 minutes. I felt super uncomfortable and didn’t want to get out of the water until they had left. I look at it like the staff on the island, whether they be the lifeguards, waitstaff, security etc, are representing Princess and should always remain professional. However, the female lifeguard who swapped out with the male lifeguard, was actually doing her job and was watching the people in the water in a more appropriate way.
The first two nights of Anytime Dining were a mess. People were getting all fired up and were yelling at the front staff. They say it could be long wait and they give you a beeper like they do at Olive Garden. We are pretty patient and figure we will get fed eventually so waiting isn’t the issue. We made reservations every night for the rest of the cruise after Day 2. They tell you to call at 8 AM and wait in the cue. Some days we would get a reservation and other days they wouldn’t take reservations and we were told to just show up after 7:30 PM at the Concerto which ended up working out good. Franco (Food and Beverage Supervisor) and Staff working the front in the Concerto were trying very hard to manage and props to them for putting up with it all. The ones in the Symphony, not so much.
This ship could really use an extra pool or two. This ship only has the two and then a circle dip pool. The pools were super crowded and both of them looked super icky gross by 1 PM. This ship needs another pool located at the back of the ship.
They don’t serve you and they don’t enforce the use of the tongs at the buffet at all. I watched passengers dig in to things with their hands while staff watched it. They enforce hand washing for the first two days but then after that it’s a free-for-all. They had a notice in the patter about hand washing and to avoid using the public bathrooms unless absolutely necessary but I don’t think that made much difference.
We were fortunate enough to have Matt O and his Entertainment Assistant Team last time on Royal and they were great. Alex, the Cruise Director this time wasn’t the best. He wasn’t very involved and told the same jokes every night. I was mad because we saw that Bohemian Rhapsody was going to be playing on MUTS. It would have been a highlight to see it on the big screen. It never did play and they put on Tea with the Dames instead. I wasn’t happy.
And of course the ugly,
During The New Years Eve festivities, a passenger was high on some kind of drug or really drunk, and proceeded to challenge random people to fights. One of us was randomly approached and threatened by this guy. We think he got kicked off the ship for his antics because we didn’t see him again for the rest of the cruise and he stuck out like a sore thumb. The party was great fun otherwise.
Good luck finding a chair by the pool unless you get up at 5 AM like we did. People would get up early, spread all of their belongings around and not come back until 2 pm. We witnessed multiple people yelling at each other over chairs and one almost resulted in coffee being thrown. People were on edge with this and I don’t think security even cared. We just stayed in our chairs and tried to ignore the tension amongst passengers. It just isn’t something you want to have to deal with on a cruise.
We have had nothing but good experiences at Alfredo’s up until this cruise. The staff member at the front sent us away twice for being dressed inappropriately and told us to change. The first time, we had on bathing suits but were dry and had on full cover-ups and a t-shirt with shorts. The second time, we were sent away because one of us was wearing a tank top however, it was loose fit and covered the shoulders. We went to complain at guest services and then changed into something else. We went back to eat there and were seated by the same staff member who told us to change. A waiter took our order shortly after. We were left waiting for 45 minutes and watched people who came in after us wearing bathing suits get served within 10 minutes. We eventually asked what was taking so long and it turns out they never did put in our order and the staff member who kicked us out had disappeared all of a sudden. Shoutout to Darwin who was the only staff who noticed we had been waiting for 45 minutes and he made sure we got our pizza. We think they were unhappy we complained so just decided we were undeserving and that we would eventually leave. All the other staff were wondering around and didn’t even refill our water. I think this could have been avoided by posting a dress code in front of the restaurant. If there is a dress code, it should be enforced and not selective.
Overall, the cruise was good and we managed to have a good time even when unpredictable situations occur. The situation at Alfredo’s tarnished our overall cruise experience this time. However, we love the perks associated with being Platinum and we have had some great cruises on Princess. We will probably sail with princess again. 3.5 is my rating. Read Less
My family had a great time yet my wife and I have taken 7 Princess cruises and a total of 31 cruises. My general assessment is that Princess has bee Carnivalized. Everything about the ship, the service and the food demonstrates cutting ... Read More
My family had a great time yet my wife and I have taken 7 Princess cruises and a total of 31 cruises. My general assessment is that Princess has bee Carnivalized. Everything about the ship, the service and the food demonstrates cutting corners at the expense of not just the passengers, but the staff as well. We had a mini suite serviced by an overworked housekeeper. On Celebrity, for the same cabin, you have a housekeeper and a butler, fresh fruit in your room and canapes in the afternoon. You also eat in a special restaurant and drink premium booze is a seperate lounge. Not the case on Princess. The cabin was tired; the sofa was dirty, cushions did not stay in place, surfaces of counters and furnitures were marred and chipped, the bathroom floor had dirt that could not be cleaned, the balcony was dirty, the sliding glass doors were always dirty. The food was mediocre at best, except for the Crown Grill where we had a great dinner. The public spaces were always far to noisy. It's great to have a good time, but you can barely hear anyone when talking to them. The bars were quite nice and the service was very good. I was amazed that the Crooner's bar ran out of peanuts and some of the booze. Shouldn't that be better planned? The fitness center decent and my wife had 2 good massages.
This was my last Princess cruise. Read Less
We chose this cruise because we wanted to get away for New Years for a week. Embarkation was very quick and we were immediately loaded onto ship with no waiting in lounge. Had to wait a bit till rooms were ready, but that’s to be ... Read More
We chose this cruise because we wanted to get away for New Years for a week. Embarkation was very quick and we were immediately loaded onto ship with no waiting in lounge. Had to wait a bit till rooms were ready, but that’s to be expected. We were in Club class and enjoyed most of our meals in their special dining area. We actually felt the wait staff were a bit over attentive as it felt fake and suffocating. Food was typical for Princess - nothing special, just ok. The pizzarria and the grill by the pool were hot & fresh as well as delicious and staff there were quite friendly & helpful. We attended most nightly entertainment shows - 2 guest entertainers had two shows each and we felt their second shows were nowhere as good as their first - almost seemed an afterthought or leftover material thrown together as we really liked their first shows! Service was ok, oft times drink service was slow and NOBODY went out of their way to be friendly, charming, amusing, or even attentive. Went to 24 hour International coffee place early one morning (5am) only to be told machines were being cleaned and to come back in 45 minutes when they could then resume coffee making - so much for 24 hour service! We signed up to take the Ships tour ar $150 each (with gifts to be received including a $75 valued robe, a nice picture frame, 5 group photos, a bbq apron, and a personalized pad of paper). All gifts arrived except the robe and when I questioned guest services, I was told they had no robes but would be happy to credit me $25 each! Wow - what a shock - a $25 credit for a $75 item? I was shocked that this was the best they could do and that I had to ask for it when the robe had been advertised by their crew as a participation gift! Disembarkation was well organized and went very smooth and quick! Read Less