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Sail Date: December 2018
We were limited on dates that we could go on a cruise so chose the Malaysian Peninsular. Some of the ports were really disappointing, particularly Phuket. Our cabin was dated and needed refurbishing, the carpet was very worn. Typical ... Read More
We were limited on dates that we could go on a cruise so chose the Malaysian Peninsular. Some of the ports were really disappointing, particularly Phuket. Our cabin was dated and needed refurbishing, the carpet was very worn. Typical Princess layout in the atrium. The staff and service was excellent and no complaints with the buffet food in the Horizon although many passengers did not wash their hands as they should when entering. We were around the pool every day trying to find a lounger that offered shade, it would be good if they could provide more shade. People still reserve loungers for hours even though they are requested not to. To save washing and continual re stocking of pool towels, passengers should be asked to take just one towel instead of 2-4 each. The captain of this ship and cruise should be applauded, he was a very caring and thoughtful person, went over and beyond with explanations, information apologies and as another passenger said - a true gentleman. The cruise was okay, we wouldn't do a similar itinerary again. Read Less
3 Helpful Votes
Sail Date: December 2018
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side ... Read More
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side of our deck . The Butler was visible sometimes and not others . Tried twice to phone room service and was cut off . The patio door was not sealed properly and difficult to open/close . The weather was appalling on 90 % of the journey and was too near the front of the ship despite being described as midship and the rolling and banging was awful . Many of our group were sea sick . No kettle or tea coffee in room at all , water was provided in mini bar from a unsealed bottle that was refilled by the butler . The ship needs a refurb and is tired and tatty in some areas The food was not as good as I expected from this high end cruise line . The breakfast was bland and most of it congealed warm at best and the choice was limited .Hot plates available on request ?? Eggs available on request which took 10 minutes hardly anyone serving behind the station , burnt ( every day ) pastries. The only thing the staff insisted on in the terraze is carrying your plate from the buffet where you had chosen your food to the table ( could be as near as 5 steps ) which is the most ridiculous thing ( unless you needed help of course ) and I tried to avoid this with no success most days . Lunch wasn’t much better except on deck ( when it was open due to extreme weather ) where the food was really tasty and hot . Dinner in the restaurant was ok , the portions were a joke , with a steak one night there was three tiny pieces of warm pepper , a sliver of cooked onion and nothing else . The choice of puddings were sparse except ice cream and much too much chocolate . You could have three praline sweets and that was a choice ! On New Year’s Eve there was a gala dinner which was ok a few tiny courses and a main. There was very little to do during the day , the chronicles which advised the activities included picking up your crossword and daily puzzle from the library and the fact that there was someone to help with language for foreign speaking guests . The daily quiz with Moss was a highlight but the singers were mediocre and on in the theatre far too many times. We sailed from Bangkok into a tropical storm and had to miss ho chi minn city completely and spent 5 days anchored in Ha Long bay where after having done trips the only activity was being taken by shuttle to a large shopping centre half an hour away . Setting off from there eventually more high seas until arriving in Hong Kong where once again the shuttle bus dropped people at a shopping centre about half an hour away . At night was looking forward to the light show I had heard so much about only to be told we were in the wrong harbour and wouldn’t see it where we were . At dinner that night all we could view from the windows in the restaurant was the side of the boat refuelling for the next trip . I have never paid so much for a cruise and been so dissapointed. The weather could not be helped but everything else was such a let down . The only thing I will say is if you are a budding alcoholic this is the cruise line for you . Far too much alcohol with nothing else to do , many guests took full advantage and were loud , brash and inconsiderate despite being very upper class. I would never recommend this ship or company to anyone and I have read dreadful reports about p and o on cruise critic as well as good ones but for me there is no comparison . This is definately Not 5 star or and higher and its back to p and o for me and reasonable priced drinks and excellent itinerary . Read Less
6 Helpful Votes
Sail Date: December 2018
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, ... Read More
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, much storage and an easy-to-fold down sleeper for the kids while the ship is less then a year old having cost almost a billion USD (build in Germany). The Palace VIP upgrade comes with many perks, e.g.: • Personal butler for your room available 6 x 15 hours. Can call her/him from anywhere on the ship to sort out small issues/make bookings/a lost bag/etc. • access to the VIP/PALACE area which covers about 1/3rd of the ship in the front. Economy class passengers do not have access to this area. The buffet restaurant (breakfast, lunch, afternoon tea, dinner and supper till 2am) is fantastic with great views/service/food. No need to queue here (while in economy obtaining a lobster requires strong elbows and immaculate timing Read Less
Sail Date: December 2018
My review will be on the ship/cruise line primarily which was more of a disappointment than I expected despite my previously reading reviews of the cruise line and the ship itself. I've cruised RCL, NCL, Oceania and HAL, and even ... Read More
My review will be on the ship/cruise line primarily which was more of a disappointment than I expected despite my previously reading reviews of the cruise line and the ship itself. I've cruised RCL, NCL, Oceania and HAL, and even done a few river cruises so I have several points of comparison. This ship's weakness comes close to my HAL experience which is why they will be added to my one and done list. Some ships are older, I've been on some older RCL ships but it need not look so run down. When you have nearly 5 sea days in a 14 day cruise the entertainment needs to be on point. To be left with pitchy singers, and staging that resembles that of a High School musical tells me that Celebrity has stopped investing in this ship and so I should not either. The house band tried but blah and the ships standard entertainers for the most part could not hold a note in key for any of their renditions. My last visit was their take on Cirque de Soliel's Zumanity - AWFUL! As was noted here and elsewhere Celebrity is on the push for additional dollars EVERYWHERE! Once I get my email for the survey I will happily unsubscribe so as to ease the burden on my email of their constant offers for this cruise and others. The tours were overpriced and not well thought out as to timing. How are you booking a high tea for 10am ?? Mosque tour on a Friday near the time of prayer in Abu Dhabi? Taking bookings for NYE and then "realizing" that there will be "operational" problems with that day so you rebook all clients to another day -taking no notice that in some cases you're new booking clashes with other tours booked?? Sheesh. First day on I was clarifying that you can't push my 2:45 Tea to the 3rd January since I've already booked the Arabian Desert Dinner which leaves at 3:45. That's something that their system should have caught but I suppose they were hoping not to have to issue refunds, I would honestly think this was Celebrity's first time doing a NYE in Dubai because all up to the day of the cruise there were no indications of a plan for NYE in the city and then suddenly two days in is a special offer of dinner in a hotel near the Khalifa fireworks, with transportation for $450. I do not fault the price but it would have been great to have that as on option as part of the original cruise excursions so that could be planned. Instead friends and I planned another option on our own. We did several tours on our own as the Cruise tour options were horrifically overpriced. The very last penny pinching effort was the night before being advised that you could use the computers in the ilounge to print your boarding passes ... with fees applying. Note, at this point we are in Abu Dhabi port and you still want to charge high internet fees, to get boarding passes??? We downloaded ours and sent them to guest services and asked them to print it. The cabin decor is tired, the linens have seen their day pass, the cutlery is banged up and the lounge chairs need more than power washing. Upside, the crew and even the Captain were great. I must say that I saw the captain, house manager, and several staff members, walking the decks, dining rooms, buffet's etc more often than on any cruise. It was as if they were trying to see for themselves what the environment was on make sure the staff remained on their toes. Cruise director was upbeat, despite having little to work with (my opinion) and aside from the evening show there was very little to do during the day except shop in the overpriced gift ships. I got a pass to the spa and spent time there. BTW, can anyone help them with the holding of deck chairs for hrs on end? I know its a perpetual problem aboard ship but this was one of my pet peeves on this cruise. Dining San Marco = mediocre food and inconsistent cooking capability. Qsine - Specialty restaurant, was pricey but the premise for the concept was cool and the food was fantastic. It's a tough dining room to find on 3 but worth the effort as it was by far the best meal I had on ship. For generally good food I kept going back to the Ocean View Buffet. There were days I thought they misplaced the salt and pepper shaker, and someone clearly doesn't have a good idea of the color of a good fish and chips but otherwise consistently good food and very helpful staff. The best part of this cruise was the stops and if you make plans to do things on your own you can save money and enjoy your time in port. Don't be put off by the Shore Excursion desks frightening comments about using port taxi's or other options for shore excursions, use common sense, know what you want and how much you are willing to pay and enjoy yourself. Read Less
1 Helpful Vote
Sail Date: December 2018
Recently returned from this much anticipated cruise from Abu Dhabi. Found the ship to be tired with internal & external maintenance required, especially in some of the public toilets. There was a sewage smell at various areas ... Read More
Recently returned from this much anticipated cruise from Abu Dhabi. Found the ship to be tired with internal & external maintenance required, especially in some of the public toilets. There was a sewage smell at various areas throughout the ship during most of our cruise. On the last night there was a sudden potent smell of sewage appeared in the theatre mid show & approximately 100 people walked out, including ourselves. Then engineering staff that appeared at the theatre denied any problem, despite the smell!! Food was hit & miss in quality - in the main dining room some meals were very good, however several arrived look warm. Food choice & information - little/poor labelling in Oceanview Cafe with crew unable to confirm allergens. Again crew were the same - some excellent, interested, knowledgeable & attentive, with others with little knowledge, apparently little training or interest. Next to no visibility of the senior officers - when on Millennium last year all senior officers were seen regularly throughout the ship, but not the case this cruise. Smoking area talking more than 50% of open decks & regularly moved between sides on deck 4 - making it hard to avoid smoke at times. Itinerary was good, with India being especially interesting. Like the class of ship having cruises on Millennium last Christmas- crew night & day between the two ships. Would definitely try similar itinerary but not on this ship! The ship dancers & singers were excellent, but the other entertainment was very poor. Rated shore excursions as average as we did our own excursions. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise as it offered an interesting itinerary at the only time of year that we can travel. This was our fourth cruise but first with Princess. Positives include * Seamanship demonstrated by the Captain and his crew as ... Read More
We chose this cruise as it offered an interesting itinerary at the only time of year that we can travel. This was our fourth cruise but first with Princess. Positives include * Seamanship demonstrated by the Captain and his crew as the ship sailed through some particularly nasty weather should be congratulated. Passengers were as comfortable as possible in a dreadful storm. * Our stateroom steward provided excellent service during our stay. Not so Positives * Bar services were very poor. Bar staff were slow to take orders for drinks and seemed largely indifferent to customers generally. We were charged for drinks despite having a drinks package on more than one occasion requiring us to ask for the charges to be reversed. * Dining menu options weren’t very interesting and the food was generally quite poor. The special Celebrity Chef menu items weren’t particularly enticing nor prepared well. The best food was served in the buffet on the top level. * Entertainment was appalling. Theatre Shows were no where near what we had experienced on other cruises. There were more entertainment venues than acts to perform - no sooner a band or act had warmed up the crowd then they finished up and we were required to wander through to another venue to find another venue where something was happening - it felt totally bizarre to be wandering around the ship looking for entertainment. It seemed to us that the Entertainment Team were unable to secure any acts for the cruise and were scraping the bottom of the barrel just to get through. * Itinerary may have been over ambitious in light of the immigration issues encountered in some ports. At some Ports we were unable to clear Immigration some hours after arriving giving us limited time ashore. Princess should reconsider their itinerary if better arrangements cannot be made. * Debarkation debacles ensued when the ship was unavoidably late into our last port. Our main complaint here relates to very poor communication from the Customer Services team as excursions were cancelled without notice and alternate arrangements were not offered with clear communication. * Ships layout was confusing and awkward. The fact that there are five dining rooms rather than one Grand Dining Room lessened the evening meal experience. Also, as mentioned above there were more bars/clubs than acts to fill them. I don’t expect we will bother booking with Princess again as we have enjoyed better service on other cruise lines. Read Less
3 Helpful Votes
Sail Date: December 2018
This cruise cover the countries I like to visit. Good Cruise but poor front desk service spoils my trip. I also missed my flight home due to delay in disembarkation due to no fault of the ship. Food at Horizon was about the same everyday. ... Read More
This cruise cover the countries I like to visit. Good Cruise but poor front desk service spoils my trip. I also missed my flight home due to delay in disembarkation due to no fault of the ship. Food at Horizon was about the same everyday. Would have loved food specialty at each country. The shows were good but not as good as the performers at the previous Sapphire Princess we had been to. Zumba and dance classes were good. I personally witness a few rubs with the front desk reception. They should be trained to deal with all kinds of situations, unfortunately they were not. They dont seem to know some of the basic questions like how far the ship to the terminal and how far the terminal to customs/immigration. They could not help me when I requested for assistance to disembark on express as we needed to catch the plane as my for my wife was on a walking stick and I have too many luggage to handle alone. Some of those front desk staff should be sacked for being too high and mighty attitude. Overall a good cruise but this encounter with customer service spoils my day Read Less
Sail Date: December 2018
First time visiting Asia. This itinerary covered the most countries of all we reviewed. Hong Kong, Vietnam, Cambodia, Thailand and Singapore. Nice combination of port and sea days. Love being able to visit many countries and unpack only ... Read More
First time visiting Asia. This itinerary covered the most countries of all we reviewed. Hong Kong, Vietnam, Cambodia, Thailand and Singapore. Nice combination of port and sea days. Love being able to visit many countries and unpack only once. Ship only held 1900 passengers so it was a nice size. Sit down dinner in the evening with good high quality food. Open seating allowed us to eat when we wanted and share a table by ourselves or with others. Sea days with many options of education (history, cooking, Microsoft) play ( Bingo, bridge) or entertainment. Enjoyed tour of kitchens and backstage. Ship decor basic but Classy. Multiple pieces IG artwork throughout the cruise. Love the bathtub in the room. Friendly crew who learned what we liked. And made things special. Ship excursions expensive but able to find reasonable yet great private tours. Did take ship overnight to Bangkok tour and it was totally worth it. Read Less
2 Helpful Votes
Sail Date: December 2018
We had travelled as a family with HAL on 4 previous occasions. Always loving it however HAL lost some of their shine for us with this cruise. There appear to have been service / facility reductions compared to previous cruises. I am not ... Read More
We had travelled as a family with HAL on 4 previous occasions. Always loving it however HAL lost some of their shine for us with this cruise. There appear to have been service / facility reductions compared to previous cruises. I am not sure if this is peculiar to the Westerdam or a trend for HAL. 1) No self service laundry any more - only valet service. 2) No separate disco anymore; has been converted into a games / TV area. 3) New Years Eve celebrations had been confined to Lido instead of multiple options across the ship. 4) The number of hand sanitizers around the ship were far fewer. 5) No prizes anymore for daily activities. 6) Trivia and happy hour no longer located on Observation Deck. No reason to go there any more. 7) Entertainers had far less interaction with the guests than previous cruises. I still rated the service aspect very highly for our cabin staff and waiters in the Main Dining Room. The food was excellent too. Embarkation and disembarkation was very smooth and efficient. The Visa costs for Vietnam and Cambodia added a lot to the cost of our trip. This was handled well by HAL but guests need to be aware of these charges before booking the cruise. On previous HAL cruises we have felt like Royalty. On this one, we felt like a number. I hope these reductions are only on the Westerdam but I fear it might be across the fleet? Read Less
5 Helpful Votes
Sail Date: December 2018
left Gatwick just before it was shut down ,due to drones which may or may not be true. Flight, transfer and embarkation well organised .Balcany cabin 7578 was spacious clean , quiet Food in the buffet was good with lots of ... Read More
left Gatwick just before it was shut down ,due to drones which may or may not be true. Flight, transfer and embarkation well organised .Balcany cabin 7578 was spacious clean , quiet Food in the buffet was good with lots of choice. Gallery 47,was nice as was 47 and the glass house . Drinks were plentiful , never waited more than 2 minutes ,cocktails were a little weak but still nice . The Broadway Show lounge had some entertaining shows, as did the Squid and anchor.The pool deck had an afternoon quiz and Gavin and Co messing around . jaki Graham appeared one night ,singing her 80s hits. All the staff worked hard ,with little time off The Ports were all new to tui, so we were first to experience them , firstly Lankawi . Was a lovely island would be happy to spend 2 weeks there Next Penang ,a day was sufficient,went to see the Oranutans , they didnt seem th Kuala Lumpar ,Batu Caves and Petronas Towers were a must see ,liked the city Then Singapore . Did the open top bus, saw one building of merit ,the rest were average a few shopping malls , a bit like boring .When returning to the ship the bus driver tried to stop an Indian family ,who were on the cruise , getting on the bus .You live and learn Koh Samui .Taxi to Niki Beach ended up somehow in a luxury beachfront hotel with huge beds being waited on by friendly Thai staff !! Did ships tour to Bankok because of distance , Boat trip on river ,saw temples . Guide then took 30 people on the metro , very crowded but never lost anyone!!Went to mall ate some local street food Cambodia , Taxi to beach and temple .The Chinese are investing a lot of money here Did ships tour to Ho Chi Minh city, again because of the distance .The way the locals drive and ride is incredible .Went down Cu Chi tunnels .Crossed the road twice and lived , Malacca , not worth getting off the ship Read Less

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