Always a fun adventure with American Queen Countess! We are a very fit 73 and 72 year old married couple. Most passengers on the ship are near our ages. Many have mobility issues and there are often times of waiting particularly on the buses and getting on and off the ship.
I wrote a previous review ("Life on the Mississippi") in July 2022 regarding the American, Countess. All the negative ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi runner19492002! We are disappointed to hear about the tug boat and missing Hannibal. We are glad you noticed some things have improved. Thank you for your feedback! We will pass it along...
We booked this cruise last minute via Sunwing Vacations in Canada, primarily for the itinerary - especially the 2 day stop in Havana Cuba. As well, the very good price for the cruise included flight, taxes, transfers, drinks and tips - costs that are optional on most other cruise lines. The flight was fine and our experience with the customs people in Montego Bay, the bus ride over to the port and ...
We wanted to see Havanna so this was the best way. We loved the balcony room. Embark and disembark smooth. Only issue you weren't informed which floor to embark. We just happened to follow people to correct level in Key West. In Havanna we could see from our balcony where to go. Arriving back at port Canaveral info sheet said 7:30am to disembark. However, we left our room at 7am and were ...
Chose this cruise because it was our first time cruising and wanted to see if we liked it. The overall ship experience was better than I thought. Lineups to board/off board were well managed. Lineups for food or drinks were also very limited. They had a good staff ratio.
Our interior room was also very nice. Plenty of room. It was on 10th floor, good location to get to dining & pool area. ...
We choose this 4-day itinerary paired with a 3-day Pre-Cruise Tour marketed by NCL as the "7-day Rock and Racing in Daytona Beach". The 3-day Cruise Tour included a stay at the Hard Rock Hotel in Daytona Beach starting on a Friday, as well as a VIP Tour of Daytona International Speedway on the 2nd day of our stay. The 4-day cruise itself sailed from Port Canaveral on Monday. As my husband is a ...
This is my third cruise ever and first with NCL. Had high hopes and expectations after only cruising with Carnival in the past. This cruise went to Key West, FL and Havana, Cuba. IMPORTANT to know…This is touted as one day in Key West and two days in Havana, IT IS NOT. Having left port at 4 pm on Sunday, it arrived at Key West at 1pm on Monday and we were to be back on the boat by 6pm to set ...
Went on Key West-Cuba cruise as part of a group.. Very disappointed with customer service both on board and contact with company. First day they closed the pool all day due to love bug infestation as well as Great Outdoors Cafe but did have it ready by Day 2.. Had "handicap accessible" room which was fine-our room attendant was wonderful. Chose the 3 night specialty dining pkg. as one of our ...
The ship and crew were exceptional, great cruise director Jamie, lots of entertainment, attention, loved the all inclusive package. We were extremely disappointed in the 2 main restaurants and the buffet, the food was terrible, the service was o.k. at best. At the Four Seasons and Seven Seas dining rooms the food came out cold, overcooked, tough and the coffee was like mud, even dessert was just ...
We decided to take this cruise to see Cuba while we had the opportunity to do so.
It stared off on a bad note, when we were informed that that the 2 bottles of wine we bought and were bringing on board would costs us an additional $30. At no time were we informed that we had free onboard alcohol access to the bars/lounges. We found this out when we ordered drinks and tried to charge the drinks ...
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet area is so small and crowded on this cruise ship and the food offerings are that of a basic cafeteria. The upgraded restaurants particularly the steak house and ...