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Cruise Ratings
3,684
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1 Helpful Vote
Sail Date: November 2018
Second part of our cruise, which started November 17. Disembarked and made our way into town on the People Mover. The city experienced some rain for the past two days and was flooded. They put up ramps about 1 1/2 foot high to walk ... Read More
Second part of our cruise, which started November 17. Disembarked and made our way into town on the People Mover. The city experienced some rain for the past two days and was flooded. They put up ramps about 1 1/2 foot high to walk on, not very wide, but did the trick of keeping dry. Loved the city, will go back to spend more time exploring in the future. The ship needs some updating. Captain Tobias Oster was great. Very visible and friendly. The Windjammer was really crowded and hard to find a clean table. They weren't that quick in cleaning tables. Getting to the food was another issue. The buffet is set up in a circle in the middle, which makes it hard to navigate. Not much variety for dinner. Went to the main dining room most nights. Breakfast was good, made to order eggs and waffles. Lunch was hit or miss. Service could have been better. Entertainment was good and non stop. The weather was cold and rainy, so no music at the pool. Read Less
1 Helpful Vote
Sail Date: November 2018
I have been on this ship last year (Feb 2018)(Tampa/Belize/Roatan/Cozumel/Costa Maya) and it was an excellent experience overall. My partner and I booked this ship again and did a Mediterranean cruise ... Read More
I have been on this ship last year (Feb 2018)(Tampa/Belize/Roatan/Cozumel/Costa Maya) and it was an excellent experience overall. My partner and I booked this ship again and did a Mediterranean cruise (Venice/Dubrovnik/Kotor/Santorini/Katakolon). I was excited initially as I brought my brother and sister-in-law and it was their first time to cruise. Can’t really complain with the cabin as we booked an interior cabin and it served its purpose considering we will be out most days anyway. However, we have noticed that there are elements in the room that are really run down and needs replacing. But for the price we paid, didn’t really bother me that much. The embarkation was ok, no complaints, pretty smooth actually. So on the first day, probably due to the weather, there was no sail away party! Even an indoor party would’ve been nice to have set the mood. It was all a bit blah. Also disappointed that there was no lobster night! Was informed they don’t do lobster nights on a European cruise. Food was better, the food in the main dining room was excellent. Really enjoyed it. The cruise director Elvis got better towards the end. I like his sense of humour but there’s not enough of him! I only liked two cruise director staff - Tanya and Gianni. The rest needed some personality transplant. Ports of call could’ve been excellent, the weather was just a let down! Maybe do this cruise in the summer months or you’ll be experiencing rain!!! Having said that we still enjoyed it! Now to the biggest letdown - The entertainment! The headliner shows were alright. The production shows however are the same 21 months ago!!! Although the 4 singers were better than the last time, the faces of a couple of dancers were really distracting. It’s like “look at me and my showbiz jazzy robotic smile”. You’ll know what I mean when you see it. Also I had my LASIK surgery since I last cruised with Rhapsody and got better than 20-20 vision and I could not believe what I saw - the female dancers were wearing wigs with chin straps!!! They look horrible! And the amount of pirouette they have in each number was outrageous. It’s like I’ll stretch my legs to the right do a pirouette, move to the front and do a pirouette! My head was spinning watching. Defo need a new choreographer and wardrobe. Now with the costumes - I think it slightly got better the last time but I couldn’t help but chuckle in one number when the female dancers were dressed like red condoms with a glittery hand on their head! I mean what was that!!! Overall, it wasn’t my favourite. Not enough activities onboard either since we can’t sun bathe due to the weather. Just a shame as I loved this ship the first time around! Read Less
Sail Date: November 2018
We chose this cruise because we got a good deal on it. We're long-time RCI sailers, so only go on their line. The ports were lovely; I had never been to Europe before except a land-based Italy tour, so it was good to see other sides of ... Read More
We chose this cruise because we got a good deal on it. We're long-time RCI sailers, so only go on their line. The ports were lovely; I had never been to Europe before except a land-based Italy tour, so it was good to see other sides of Europe. We didn't do any excursions, just wandered through the towns. As for the ship, it is showing its age with minor issues here and there, but it's still nice. The amenities are just right for the size of passengers. The food and the entertainment are awesome, up to RCI's high standards. I was pleasantly surprised, as the food quality had gone down in some of my previous cruises. Yes, they don't offer lobster any more on the formal night, but there are delicious entrees for everyone at each dinner. We ate at the MDR each night and the two lunches at sea, except at Chops the first night. Windjammer was good for breakfast and lunch, and is relatively large (compared to other RCI ships) for the number of guests, so you usually can find a table. The guest activities through the cruise director's staff were fun, and there was a great variety. I didn't use any of the fitness centers this cruise. It was nice to see that the cruise director's zumba classes were done in the Centrum rather than the little area in the fitness center. The thing I love best about this and all my RCI cruises is the variety of cruisers and the crew. Young and old, active and not, from all over the world. It will keep me coming back! Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise as a before Christmas break, we anticipated cool weather being early Winter, however we hadn't expected the rain! Rhapsody is getting to look tired, the outside has yellow rust stains, the interior well worn in ... Read More
We chose this cruise as a before Christmas break, we anticipated cool weather being early Winter, however we hadn't expected the rain! Rhapsody is getting to look tired, the outside has yellow rust stains, the interior well worn in places. The previous cruise had an outbreak of Noro virus so boarding was delayed to allow a deep clean, the Ship was clean and crew were seen frequently washing down rails, tables, chairs in all public places. Outbreak measures were in place in dining rooms, salt & pepper pots were replaced with paper sachets for first 72 hrs. The Crew however are friendly and helpful. Smoking in the Casino makes it an unpleasant place to be for non smokers. The my time dining option is obviously very popular, however the tables in the my time area are crowded together which spoils the ambience. Service was a good standard and food quality was high. The windjammer can be variable and space is an issue on Rhapsody, despite cool weatjer we had no choice but to eat outside on a number of days as the insidd was jam packed. Shows were of the usual standard, entertainment in the Centrum was good, Breakfast in the main dining room was a big disappointment, food cold & limited choice, definately a drop in standard we have had previously on Rhapsody and other ships. Also the time that breakfast is served in main daining room is very limited, will not bother with it again. Chefs table was a great evening, high quality food and superb wine pairings. Read Less
Sail Date: November 2018
We chose this cruise because of the itinerary. The centrum is the common area where they have nightly entertainment. Seating is limited on the 4th floor. People hang over the balconies of higher floors to take part. On the 3rd day of ... Read More
We chose this cruise because of the itinerary. The centrum is the common area where they have nightly entertainment. Seating is limited on the 4th floor. People hang over the balconies of higher floors to take part. On the 3rd day of the cruise, we were informed that a small percentage of guests had Norovirus. So no touching food in the Windjammer and extensive sanitizing around the ship. Was worried because we were continuing on this ship the next week. The food in the Windjammer was average. Had dinner in the dining room most nights. My Time Dining is great. You can go when you want, not early or late seating. Captain Tobias Oster was very engaging. Saw him many times throughout the cruise. The entertainment in the theatre was pretty good. Most nights had 2 show times. Itinerary was good and getting off at each port was organized and fast. Read Less
9 Helpful Votes
Sail Date: November 2018
We normally sail Norwegian, and have also sailed Royal Caribbean a few times. Our reason for choosing Pullmantur for this trip was solely cost - the cruises with this line are often very competitively priced. We are a couple in our mid ... Read More
We normally sail Norwegian, and have also sailed Royal Caribbean a few times. Our reason for choosing Pullmantur for this trip was solely cost - the cruises with this line are often very competitively priced. We are a couple in our mid 30's from Scotland. Our travel agent warned us that this is an old ship, that we're not paying much to travel with, and to set our expectations accordingly. We read through details of the ship and noted the key differences - that there is one main dining room, no choice of restaurants, and only a small selection of bars. We also noted that entertainment is in Spanish. We both absolutely loved this cruise. It is one of the most relaxing cruises we've ever had - and we will definitely be booking Pullmantur again. However, this cruise will not be for everyone, and it's important to appreciate that this Pullmantur is different - not necessarily better or worse. I will make some comments that seem judgemental - they are. These are my honest observations, and your feelings on the subject are likely to be different: The line is not American - which is strange, since Royal Caribbean own 49% of it, apparently. The passengers on Pullmantur are far less entitled than on American lines such as Norwegian and Royal Caribbean - they are happier, more care-free, and I have not seen the entitlement and rudeness shown to staff that I have witnessed on other lines. The staff seem more relaxed, too. There is no tipping - gratuities are paid with your cruise fare, and are not mentioned at any point during the entire cruise. On the rare occasion you have to pay for something, there isn't even a tipping line on the receipt! Inclusive means inclusive - you simply ask for a cava, and are given a cava. Nobody takes your card - there is no receipt presented in a folder, there is no opportunity for tipping. You just get your drink, a smile, and you're on your way. This is far more relaxed. Coffee - any variety - is free. I always resented 'speciality coffee' being charged for even with a premium drinks package on Norwegian. On there Horizon, there is a large (and overstaffed!) coffee shop called Cafe Cafe, which offers a variety of teas and coffees (as well as cocktails, and other alcohol) for free. It's a really relaxed environment. Photos - they barely bother. It's great! With other lines, you're harassed every damn night at dinner, every time you get off the ship, every time you get on the ship. We had one photo for getting on board, and one at dinner, and that was it - we never saw a photographer again. Ideal. Food - it's not American. There are no comforting piles of crap. It's largely Mediterranean, sensible portions, and decent quality. I have a food intolerance, and felt really looked after - I can recommend this line for coeliacs. Even at breakfast there is a gluten free area with cakes, bread, a dedicated gluten free only toaster, cereals, etc. They can make the usual adaptations to standard meals, but it's nice not to need to ask. See where I'm going here? It's not an Amercian line, and they don't nickel and dime you as though you're on one. So, that's all the things I love about Pullmantur. On to some drawbacks: Entertainment - this isn't an issue for me, but I know this is important to many cruisers. If you don't speak Spanish, then you will be disappointed. There are no broadway shows. There are things on in the theatre - no idea what, they're all in Spanish. Gym - this one did irritate me, but, it is what it is - it's crap, and despite limited space, it could be better. There are a few cardio machines - treadmills, static bikes. The bikes are showing their age, and I could feel one of them slipping, this needs proper maintenance. There is a good selection of free weights, but the benches are cramped, so it's just as well the gym wasn't busy on my visits. The choice of machines is bizarre - there are two entirely pointless goodgirl-badgirl machines (leg adducter machines!), which really aren't a good use of space. Replacing them with cables would give far more resource in the small space. Rooms - a mixed bag! First, I loved the space in my room, although I don't think it can be much larger than a standard ocean-view, it felt bigger, and there was loads more storage, not to mention a proper desk. It feels dated, but solid. The bathroom.... it's functional, it's clean - but looks dated. I can live with clean but dated, however, some people cruise for luxury, and the bathroom... well, it's a bit budget motel. But then, that's the price bracket you're paying. Casino - I hate the things; they're vulgar. The casino on this ship is tiny, and for once, is non-smoking! I have nothing nice to say about casinos anyway, but if I was into them, this casino would be underwhelming. Given that few people seemed to use it, clearly other passengers feel the same. That's it for drawbacks. Some random observations: I love the staff. They are kind, honest, and genuine. They do not have the false happy-smiley thing going on with American lines. No disinterested "How are you" type questions. They provide efficient, friendly, polite service, without the faux-customer service you'll see elsewhere. They will go out of their way to help you - even when you don't ask for help. For example, bar staff will often recommend a free house spirit rather than a premium drink. Overall, I don't feel sold to - I feel I have been on a relaxing holiday. We will be sailing with Pullmantur again, but not exclusively. They are not a premium line nor a luxury line - they're an honest company that'll provide a relaxing holiday. Read Less
Sail Date: November 2018
Ports advertised. Dining staff was wonderful as was our cabin steward. Port excursion in Kotor, Montenegro was well below Princess standards. It was advertised as a dining experience with an experience chef in a private home. It was ... Read More
Ports advertised. Dining staff was wonderful as was our cabin steward. Port excursion in Kotor, Montenegro was well below Princess standards. It was advertised as a dining experience with an experience chef in a private home. It was supposed to be a three hour tour. The food was poor and was not a meal. The food was also not presented well and would be considered a snack at the very least. The tour lasted less than two hours as well. All of this for $99.00. The port in Ravenna, Italy was 30 minutes from the town of Ravenna and if you wanted to leave the ship there was a $26.00 fee for a bus to take you to Ravenna. It appeared to be a relevently new port and offered little to do. There was very little information regarding transportation options when you left the ship at ports if you were not on a ship excursion. The staff on the Pacific Princess was very friendly and accommodating on the cruise making the time on the boat enjoyable. Read Less
Sail Date: November 2018
The itinerary was the reason for choosing this cruise. Having sailed on 3 other Solstice class ships, we wanted to sail on Eclipse and were not disappointed! Celebrity has come through again with stupendous service from check-in through ... Read More
The itinerary was the reason for choosing this cruise. Having sailed on 3 other Solstice class ships, we wanted to sail on Eclipse and were not disappointed! Celebrity has come through again with stupendous service from check-in through disembarkation. This ship was refurbished and it shines. Cleanliness and service is a hallmark. Our cabin was great with an attentive stateroom attendant and our dining experience each night was met with a smiling waiter, assistant waiter and sommelier. We only scheduled one shore excursion with the cruise line due to no other alternative in Zadar, Croatia. All other ports, we scheduled tours through Viator, ItalyTours.EU and Costco. These tours provided a better alternative due to timing, cost, and significantly fewer passengers. Most tours were 8-16 people, much better with logistics. There was never a worry in returning to the port on time. The entertainment seems to improve with each trip. The guest speakers were interesting and provided a good diversion during sea days. The Eclipse orchestra along with the Celebrity singers, dancers, and acrobats were outstanding. Other smaller venues were good as well. The only disappointing venue was the Hollywood Glass Show. Previously under the auspices of Corning, these shows were continual demonstrations of glass creations and ultimately sold for charity. The current show is obviously for revenue. Suggestion: do your homework for shore excursions and book a cruise while onboard, it provides flexibility for future travel and all questions can be answered face to face. Read Less
4 Helpful Votes
Sail Date: November 2018
Awesome service awesome itinerary outdated ship. Not much onboard activity. Food quality wasn’t the best. We wound up eating at specialty dining 4 of the 7 nights. The specialty dining was awesome and thank goodness for that. The ... Read More
Awesome service awesome itinerary outdated ship. Not much onboard activity. Food quality wasn’t the best. We wound up eating at specialty dining 4 of the 7 nights. The specialty dining was awesome and thank goodness for that. The customer service was superb. All employees went above and beyond to make you feel welcome. The internet was pretty good up until our last day. This is an older ship so it lacks some of the amenities we are used to. Also the live music catered to. Much much older crowd. Overall I’d say it was a good cruise because we had an awesome itinerary. This ship definitely would not be my first choice but it would not be my last either. Maybe during the next refurbishment the rhapsody will get a few bells and whistles and also an updated windjammer menu. Lord it was chicken every day lol. Chops was worth every penny. Read Less
3 Helpful Votes
Sail Date: November 2018
I have always wanted to go on a cruise, I saved money for a long time, in order to take my daughter on this cruise. I had been given very high expectations from family and friends who have cruised, regarding the level of service that I ... Read More
I have always wanted to go on a cruise, I saved money for a long time, in order to take my daughter on this cruise. I had been given very high expectations from family and friends who have cruised, regarding the level of service that I could expect and the quality of the food. My first disappointment was when we were met at Venice airport by Royal Caribbean staff, who told us that we had to wait half an hour for our transfer to the ship. The staff were rather abrupt and rude. When we got off the transport at the quay side, we were directly across from the ship, however we were told that we had to carry our own suitcases off the coach and take them to the crew who were about 10 paces away from us, in order for them to be delivered to our cabins. I felt that the staff should have got our luggage off the coach for us, given the supposed high quality of service that is allegedly offered. My experience of embarkation was of being herded like cattle by very rude staff. I booked an inside cabin because I was advised that they are very and that I wouldn’t spend much time in it anyway, my first impression was that it was dingy and dark. As the week progressed, we got used to the cabin, although we wished I had booked an outside cabin. There was adequate wardrobe and storage space and the bathroom was fine, it just felt too compact. The food in the main restaurant and the buffet restaurant was average, possibly the standard that you would expect to get in a three star hotel. The food in the fine dining restaurants was excellent, however it cost an additional 40 Dollars for each meal. The service at the bars eas slow, it took an average of ten minutes to get a drink, when the bar was empty, the staff would start getting my drink and then wander off and do something else and then come back to give me my drink. Waiter service for drinks was even worse, taking up to half an hour from ordering the drink to actually getting it. The entertainment was abysmal, I was expecting West end style shows but I certainly didn’t get anything like that, it was very disappointing as it was a film or the cruise staff putting on an amateur tshow. In all honesty, I think that the entertainment at Butlins was much better. Both the indoor and outdoor pools were freezing and I wasn’t able to use them, the jacuzzis were very nice. The main areas of the ship were lovely, particularly the atrium. I wouldn’t recommend the Rapsody of the seas to anyone, generally the service was atrocious, half of the staff were pleasant and the other half were downright rude. A member of staff informed me that his tips have halved over the last ten years, I informed him that I am surprised that anyone tips this poor level of service. If you fancy a trip on Rapsody of the seas, my advice is to try Butlins, the service, entertainment and food are far better. Read Less

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