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Cruise Ratings
Sail Date: November 2018
I was really disappointed with MSC system. Most of the crew were rude, rude and rude in all area of the ship. Please pay attention to your bill. Almost everyday I need to go down the reception to clarify the charges. Even though I ... Read More
I was really disappointed with MSC system. Most of the crew were rude, rude and rude in all area of the ship. Please pay attention to your bill. Almost everyday I need to go down the reception to clarify the charges. Even though I purchased the package for food and drink. They have too many package until the crew and myself also confuse what is what. Let take an example like I bought the premium package for my drinks. So it emphasized that any glass drink that is under euro 10 is under the package. But I was told that I need to pay for the drinks like sake and plum wine which was under Euro 10. Then when I go challenge with the crew they answered me " this is an Italian cruise and you are drinking japanese sake so you need to pay" so meaning all the whisky and beer from scotland and US I need to pay????? Becareful with the photo you purchase too. Please ask for a better package and do check whether they double charge or not. Most of the crew are really rude especially in the Buffet dining area. If you manage to have someone take good care of you then please do appreciate this person. I was ask this question when I try to order some drinks from the waiter " Why didn't you order just now". I also have argument with the waiter and the supervisor on the fresh orange juice which fall on less then euro 10 category. I could go on and on. Their are just tons of problem with their system. Even to the cleanliness of the cabin. Don't bother with Balcony. They don't clean your Balcony. Their shows is boring. So no point go paying for show at Curosell. Read Less
Sail Date: November 2018
Both the itinerary & size of the ship is what I liked the most. I've sailed a few times with NCL Spirit & it is like coming "home" The activities, entertainment, service, dining is one of the reasons I keep coming back. ... Read More
Both the itinerary & size of the ship is what I liked the most. I've sailed a few times with NCL Spirit & it is like coming "home" The activities, entertainment, service, dining is one of the reasons I keep coming back. All staff are professional, personable. They take personal cleanliness as high priority so having staff at the buffet entrances to ensure guests have washed prior to entering is greatly appreciated. The cabin steward is personal & aware of personal needs & strives to ensure that everything is to the satisfaction of the guest. All dining is excellent and especially the Bistro. One of the best french onion soups I've tasted. As a solo traveller, having a solo meet up is appreciated so that there is an opportunity to connect with other cruisers. Possibly, the dining staff can be aware of solo cruisers so if they want to sit with others while dining, there may be more opportunities to connect. Read Less
2 Helpful Votes
Sail Date: November 2018
Me and wife wanted to go somewhere special for our first marriage anniversary. Heard of this cruise from a friend and then started the research work. We, first, did our research on the ports where the cruise will take halts, and then the ... Read More
Me and wife wanted to go somewhere special for our first marriage anniversary. Heard of this cruise from a friend and then started the research work. We, first, did our research on the ports where the cruise will take halts, and then the cruise itself. As many of you still wondering,we too saw a great number of negative reviews. This resulted in us thinking of changing our plans. But a friend of mine suggested to just ignore the reviews and go for it. I took the risk and it was worth every penny. We embarked the cruise from Barcelona. As soon as we entered the port terminal, we were greeted by the MSC staff. They were helpful in explaining the process of embarkation, the steps we need to do as son as we enter the ship etc. The check-in process took less than 10 minutes. They took our check-in luggage to deliver it to our stateroom and issued a cruise card for both of us. As soon as we entered the ship, we were in complete awe. The first thing that caught our eye was the LED Dome. It was enormous and lit with beautiful paintings. The central part of this floor( floor 6) was even more beautiful with amazing stairs, bar options and musicians in the center. We opted for the 'Fantastica Balcony' stateroom. The room clean and tidy with an amazing view. The bathroom had a soap dispensor at the wash-basin and a body-wash+shampoo dispensers in the bathing area. We mostly ate in the buffet section, called the 'Market Buffet' on 15th floor. It had plenty of options for 20 hours a day. We pre-booked all our excursion tours from MSC. There were plenty of options for each port. Some of our tours went really well, and others not(mostly due to the bad weather conditions). We tried all bars present inside the cruise. Their prices were slightly a bit on a higher side, but the drinks and ambiance was great. The best bar to sit in and enjoy your time was the Meraviglia Lounge. You can go there any time of the day and there was some hustle bustle around it. You can't get bored if you are sitting there. And if you want to just chat and relax while drinking, Brass Anchor Pub was apt for it. Our package also include a booking of Dinner and Show 'Cirque du Solei' and it was epic. It was the most entertaining hour of our trip. Do not Miss it. Didn't go for any Broadway Show, but heard pretty good reviews from fellow travelers. In the end, I just want to specially mention the staff of MSC. They are the real stars. All the waiters/waitresses, entertainers, musicians, chefs etc. They are always smiling and ready to help even when they have such hectic working hours. Read Less
3 Helpful Votes
Sail Date: November 2018
We have been loyal to Royal for years but this cruise was such good value we gave it a go, and we had a great time. We went with an open mind recognising that each cruise line will have its own characteristics and MSC would not be exactly ... Read More
We have been loyal to Royal for years but this cruise was such good value we gave it a go, and we had a great time. We went with an open mind recognising that each cruise line will have its own characteristics and MSC would not be exactly the same as RCL. Firstly the ship, as many have said, is stunning, we found it clean throughout and lots of choice in the venues. The cabin, we were inside bella on deck 10, was spacious but had no furniture, I missed the small sofa. It did have the largest shower we have had at sea. Both the bathroom and bedroom would benefit from more storage. our steward Gusti was very attentive. Food - we ate every evening but one in the main dining room, Panorama. After the first night we asked to be moved to a round table as that suited our family better and from that point Gerlin and Anil looked after us very well indeed. We engaged with them and they with us and it made for a great dining experience, head waiter Jeannot was also very attentive and kept a close eye on everything. we all enjoyed the food. Butchers Cut - we ate dinner here for a family celebration and it exceeded all expectations - wonderful food. Entertainment - the team work extremely hard and the activities throughout the day and night suited us perfectly, quizes and dancing. Parties on the Promenade were a great success and we surprised ourselves by partying well past our usual bedtime. There is a variety of musical artists in the venues around the ship, hopefully a style for everyone or karaoke for your own style. I thought there were more drinks servers on MSC in the bar/lounge venues than on RCL and we had great service all round. Again we took the time to talk to staff they were very friendly and spoke with us anytime we met up during the cruise. We saw a couple of shows in the theatre, and even the ventriloquist was funny although so many languages was a challenge to listen through and still get the comedy. We saw Cirque show Sonor, and while appreciating the skills involved I think for us we chose the wrong show. it was very futuristic and the more traditional Viaggio may have suited us better. The cocktails offered are a bit strange. We had status matched our Crown and Anchor to Voyagers club black prior to going but did not receive all the benefits during the cruise, we are still not sure how that is intended to operate. We got a voucher for thermal area and meal in restaurant, vouchers arrived on different days at beginning of cruise, we kept waiting for the rest of the listed benefits but they didn't come, we asked for the chocolate ship on our last night and they seemed surprised we had not received, so we may have just been unlucky. Our itinerary was disrupted due to weather which was unfortunate - both in terms of not seeing the ports we wanted and in terms of the bad weather itself. Embarkation and disembarkation for us in Barcelona went smoothly. Our overall verdict - pleasantly surprised having read other reviews. We really enjoyed the whole experience and will not hesitate cruising with MSC again if the itinerary and price are right for us. Read Less
1 Helpful Vote
Sail Date: November 2018
We were concerned about the likely service, food etc - having read many poor reviews and bad comments. But our experience was almost nothing but everything was fine. We were very content. The ship's customers were much more heavily Asian ... Read More
We were concerned about the likely service, food etc - having read many poor reviews and bad comments. But our experience was almost nothing but everything was fine. We were very content. The ship's customers were much more heavily Asian and of course there were plenty of Italians. Their nature is not to 'stand back' and wait patiently in line, unlike the Brits or Americans they certainly don't say 'after you' - so that was noticeable. The ship was immaculate and is quite stunning, good lifts, restaurants, bars, our steak in 'Butcher's Cuts' was one of the best we have ever tasted! Restaurant food was good, not five or six star, but good. The Panorama restaurant was very smart and very good indeed (and spacious) the Marketplace Buffet could be crowded and rather noisy (but no worse than Celebrity, RCL or NCL) and we always found a table without difficulty. The evening entertainment was overall very good, the Cirque du Soleil very good. Lively and good fun. The ship went to Marseille, Genova, Palmermo (had to miss Malta because of a storm) but then Palma de Mallorca. Our only adverse comment is that there are no staff positioned so that all that enter a restaurant have to use anti-bacterial gel hand cleaner. There is therefore a risk, we suggest that needs to be changed. Finally, the big question: would we book with MSC again : Answer: Definitely. Read Less
3 Helpful Votes
Sail Date: November 2018
Choose a short cruise as a break between our longer holidays. Overall we had a good time the Preziosa is a nice ship very similar to the Meraviglia that we sailed on in Jan 2018. Our Cabin 11011 was a good cabin, great location with a very ... Read More
Choose a short cruise as a break between our longer holidays. Overall we had a good time the Preziosa is a nice ship very similar to the Meraviglia that we sailed on in Jan 2018. Our Cabin 11011 was a good cabin, great location with a very comfy bed. Nice and spacious and plenty of stowage. Lacked hooks around the cabin having said this I would not let this stop me from booking into this cabin again. Entertainment was limited the theatre show was poor to say the least. Service was better on this ship than the Meraviglia. We upgraded to All Inclusive, great for most drinks but not great for wines or beers. They did not even have a Sav Blanc available & only one larger (Heineken). Food on MSC really is where things go wrong. It is very hard to get a hot meal on MSC be it buffet or table service. Pasta with basic tomatoe sauce and pizza with the same tom sauce is plentiful however try to get fresh veggies, protien choices and you will struggle. Breakfast offering is all Buffet even in the sit down and dine facility they have set up a buffet where you walk up and get your own. MSC really need to address there catering it lets them down everytime. Note also if you are on a longer cruise unless you take the dining options to pay for the upgraded eateries you will only have 2 dining options the one you are assigned too or the buffet... you could become bored very quickly!! It is true MSC have people boarding at most ports for us we did not mind this although the safety briefs do get annoying in the 7 or so languages. MSC are what they say in the name Mediteranian Shipping Company (MSC) therefore expect the Med influences onboard, enjoy the shouting at each other, large families taking up tables, the pool, the hot tubs or at the very least expect this! Do not bother with the SPA facility on this ship we paid extra and well it was certainly not work it. Cold steam rooms, cold sauna's not enough chill out beds (4) for the whole ship overall the poorest SPA we have ever known on any ship. We hope this review is helpful too you, a nice ship, a nice break but not GREAT!! D&J (UK) Read Less
2 Helpful Votes
Sail Date: November 2018
BACKGROUND In 2016, I had taken my family on our first MSC cruise aboard the MSC Divina out of Miami. At the time, I couldn’t pass up MSC’s deep discounts, kids sail free promotion, and loyalty match program. We sailed for ... Read More
BACKGROUND In 2016, I had taken my family on our first MSC cruise aboard the MSC Divina out of Miami. At the time, I couldn’t pass up MSC’s deep discounts, kids sail free promotion, and loyalty match program. We sailed for 7 nights to the Eastern Caribbean for less than what a weekend booze cruise to the Bahamas would’ve cost. That cruise was enjoyable, but it failed to excel or impress. It was marred with glitches, snafus, and unmet expectations. I thought of it as a budget experience which needed a lot of polishing aboard a pretty ship. My wife hated it so much that she said that she didn’t want to sail on this cruise line again. So I told myself that most likely, I wouldn’t be choosing MSC for subsequent cruises. But about a year later, I was browsing cruises for Thanksgiving 2018 and I came across a 7 night Mediterranean cruise aboard MSC’s brand new Meraviglia. What really caught my attention was not the ship or the itinerary, but an Aurea Duplex Suite, similar to Crown Loft Suites on Royal Caribbean’s Oasis class ships. And what caught my attention even more was the fact that I could book an Aurea Duplex Suite for one fourth the price of a Crown Loft Suite. I’d been wanting to experience this type of accommodation ever since they were introduced on Oasis! So on a whim, I booked the only Aurea Duplex Suite available, not even knowing if I could get my wife to agree to take this trip. But she said yes, and we stuck to the plan. A year and 4 months later, the day finally came to fly across the pond to sail on the MSC Meraviglia! We are a young family of 4, which includes a 9 year old boy and a 6 year old girl. As the date approached, I questioned my sanity several times, and why I’d decided to take this trip. Don’t American families with kids this age normally take vacations to Disney, not to 5 European countries in 10 days?? I knew that I needed to make this trip as kid friendly (and wife friendly) as possible. So I did a lot of research, in order to accomplish this goal. From flights, to excursions, to onboard experience, everything was meticulously planned. And without giving too much away, I’m glad to say that it was worth it! FLIGHTS, TRANSFERS, HOTEL, AND ROME Another reason to select this itinerary was the fact that we could fly nonstop from Atlanta (where we live) to Rome, which was highly desirable, specially traveling with small children. Two of us were upgraded complimentarily to Delta One (with lay flat seats) so I gave one seat to my wife and then the the kids took turns and each enjoyed the second seat for half of the flight. I “enjoyed” my economy seat on row 25! But even in economy, Delta truly excels. Hot towels, small amenity package with eye shades, earplugs, and headphones, tasty and plentiful food selections, and extensive entertainment options. 9 hours and 5 minutes later, we landed at Rome’s Fiumicino Airport. Everyone’s behavior truly exceeded my expectations. Kids were very well behaved and relaxed, both going and returning. In an effort to keep things simple for the family, I pre-booked all of our ground transfers. I used Stefano’s Rome Cabs, which was highly ranked on Trip Advisor. They did not disappoint! We prepaid for all of our transfers in (via PayPal) which simplified things further. Their YouTube videos on how to locate our driver were extremely helpful! Great, friendly, and very helpful drivers. I wouldn’t hesitate to use their services again. We planned on spending two nights in Rome pre-cruise. I had decided to book a hotel near the Vatican, since this was the main attraction in our land itinerary. We chose Starhotels Michelangelo, literally within a 5-10 minute easy stroll to St Peter’s Square. I’d read that the area where this hotel is located is not in a very touristy part of town, and that it’s not too convenient to other attractions in Rome. But for our needs, it was absolutely perfect! The hotel is modern, the staff was very attentive, and our room was nicely and tastefully appointed. It is located in a decidedly not touristy area (more residential). Our room faced an apartment building. Several restaurants and small shops, mostly frequented by locals, were only a block away. It was nice to have a little haven where to escape the mob of tourists. Eating where the locals ate not only was a highlight of our stay, but it was also easier on my pocket. In Rome, I booked “Skip the Line” Access to St Pete’s Basilica (money extremely well spent since the regular line snaked like a line for a new ride at Disney). We then took a taxi to the Trevi Fountain, did some shopping in that area, and visited the Colosseum. TRANSFER TO CIVITAVECCHIA AND BOARDING THE SHIP We enjoyed our morning in Rome. We returned to St. Peter’s Square for the Angelus with the Pope. Once again, our hotel’s location proved to be ideal. We entered St. Peter’s Square using a side entrance where the line was much shorter. Watching the Pope and listening to the Angelus was a definite highlight of this vacation, specially since the last time I had been to such an event had been 30 years prior when I was a child, and when St. John Paul II was the Pope. We then returned to our hotel for our transfer to Civitavecchia. Our RomeCabs driver was already waiting for us! We were promptly driven to Civitavecchia, one hour away. We were dropped off right in front of the terminal around 2:00pm. Our driver told us where to meet our driver upon our return and bid us farewell. I must say that I was a bit surprised at the facilities, which were basically an oversized temporary tent-like terminal. There was a line for passengers dropping off their luggage but we decided to skip that line since we were traveling with carry-ons only. We later learned that this was a mistake. We passed the security checkpoint and entered the check-in area. The smallish waiting area was pretty packed and they were calling group 22 to proceed to the check-in line. Since we had the Aurea Experience, I inquired about the priority line. The agent asked me for my Aurea priority boarding card and when I said that I didn’t have one, he said that I had to go back outside and get it from the luggage drop off checkpoint which we had skipped. I showed him my paperwork clearly stating that we were Aurea passengers, hoping that he would allow me to proceed to priority check in without the card but he wouldn’t budge. So I went back outside, got the card, and returned. I handed the card to the same agent which now smilingly allowed us to proceed. I found the inability to think outside the box a bit off-putting and the extra hassle unnecessary, but I understand that he was probably trying to strictly follow rules that he’d been told to enforce. In the grand scheme of things, it was just a small blip in an otherwise easy check in process. We proceeded to the next available check-in agent who quickly scanned our paperwork and gave us our key cards and wrist bands. These wrist bands could be used in lieu of key cards to open the cabin door and to charge things around the ship, but it couldn’t be used to embark or disembark at ports of call. Still a pretty nifty idea. We had our welcome aboard photo taken and we quickly proceeded onboard the ship. As we entered, our paperwork was once again scanned, our security photos were taken, and then we proceeded to the next desk which was for the kids club wristband for our children. We continued walking and were met by another agent who had a handheld device. She warmly welcomed us onboard, swiped our cards, and told us that our stateroom was ready and that we could proceed to it. She also informed us that lunch was being served at the buffet marketplace. In reality, this was another stop to try to “upsell” us to a drinking or specialty restaurant package, but since we already had a drink package included with the Aurea experience, she skipped that part of her speech. We then proceeded to a self-help kiosk to set up our onboard account. Quick and painless. Because passengers embark and disembark at the various ports of call, smaller groups of passengers are checking in each day. I found this to be a welcome change. The general feel of organized chaos normally associated with embarkation days when an entire passenger compliment is being disembarked and embarked, and hordes of passengers are rushing to the buffet for their first lunch onboard, was greatly diminished. The ship never felt packed. In fact, on embarkation day, the ship felt quiet and uncrowded, most likely because most in-transit passengers were off the ship and touring Rome when we embarked. OUR STATEROOM This was the moment that I had been waiting for since I had booked the cruise 1 year and 4 months ago. Would this Aurea Duplex Suite be everything that I had hoped for? In a nutshell, it was! It was an amazing 2 deck loft suite, and the only thing that I regret about booking it is that we are now spoiled for life! Two bathrooms, two walk in closets, one that doubles as a dressing room, separate sleeping quarters in separate floors, dining area, Nespresso machine, and a large, forward facing balcony with loungers and our own jacuzzi tub! The views from the loft were breathtaking. We truly couldn’t have asked for better accommodations! One drawback about the suite’s design is that it doesn’t have an open balcony. Since it faces forward, there’s a large glass wall to block the oncoming wind, but it also limits the ability to enjoy the ocean breeze, and it also limits the views left and right. Still, it was an absolutely fantastic place to watch the scenery, specially going in and out of port. Just be aware of this hindrance, specially if you’re someone who enjoys taking photos from your balcony like I do. Although this suite was truly the definition of luxury, I believe that it would’ve been better suited as part of the Yacht Club, not the Aurea Experience. The service and perks didn’t quite match a suite of this caliber. Toiletries consisted of a wall mounted shampoo and body wash dispenser, which made the suite feel just a bit less luxurious. Room service (except for continental breakfast) incurred an extra charge, and the items in the mini fridge also incurred an extra charge unless we paid extra to upgrade our included drink package. Yes, it came with perks like the mentioned drink package, access to the thermal suite at the spa, access to a private Aurea passenger deck, and complimentary massages, but our cabin steward seemed unfamiliar with features specific to this suite. For example, he failed to replenish the Nespresso pods, or provide new coffee mugs, and one day he removed our used bathrobes but never replaced them. But once again, I had to remind myself that we had literally paid a fraction of what a similarly appointed Crown Loft Suite on Royal Caribbean would’ve cost. Those do come with a butler, a long list of suite specific perks, and are located in a private, exclusive section of the ship, but they would’ve cost $16,000 thousand dollars. In retrospect, I was grateful that MSC provided a way to experience a suite of this caliber but without the overinflated price tag, even if it didn’t come with all the perks on Royal’s Crown Loft Suites. THE SHIP WOW! is all I can say. My wife and I both agreed that we hadn’t been this wowed about a new ship since we’d sailed on the Allure of the Seas during her inaugural season. Everywhere we went on the ship, we were wowed by something. It’s indeed a beautiful, well appointed, and a huge ship. It never felt crowded. In fact, during the day while the ship is in port, the ship feels blissfully uncrowded and quiet. At night, the main promenade would get crowded, but that added to the excitement of this area, which is the heart of the ship. Electronic signage can be found near most elevators, which were helpful in determining daily activities, how to get from here to there, and to make reservations for shows and other things. Technology is used for other things, like to electronically locate photos taken by the ship’s photographer which was much better than browsing walls filled with hundreds of photos, like on older, less technologically advanced ships. Entertainment on this ship is much more elaborate. The water park was absolutely fantastic. The water slides are fast, specially the one that lands you in a bowl. And even though the air temperature hovered in the 50F’s-60F’s, the water was heated which meant that we could comfortably use the outdoor pools and slides. We purchased a Fun Pass for 70 Euros which gave us an additional 30 Euros. We used them for the flight and roller coaster simulators, the 4D cinema (which is more advanced and realistic than the one on the Divina), and for a night of bowling. Overall, great fun for the whole family. Cirque du Soleil at Sea truly helped take the onboard entertainment to another level as well. The Carousel Lounge is the purposely built theater for the Cirque shows onboard. There are two exclusive shows; Sonor and Viaggio. Initially, we had booked both shows, but halfway through the week, they had technical difficulties, which required Cirque engineers to be flown in to fix the problem. As a consequence, shows were canceled 2 nights in a row, including our Sonor performance. Luckily we were able to attend Viaggio towards the end of the week, although we were assigned to the absolute worst seats in the house (back row against the wall, in a corner, so we had a sideways and slightly obstructed view which took away from our enjoyment). Still, it was a great show, with all the elements and special effects of Cirque shows on land. It is a shorter, somewhat watered down version of land shows, but still well worth the 15 Euro admission. Main theater shows were a bit lackluster. The Broadway Theater is a wonderful venue, with unobstructed views and great acoustics, but the performances felt a notch below what we had experienced on the Divina. Scenography is not as elaborate or awe inspiring, and it’s compromised of mostly LED screens. Shows were mostly a tribute to “something”, like rock bands, musicals, etc, which felt less original than the shows that we’d seen on the Divina which had a more unique feel and theming. Singers and dancers were talented, but not more talented than what you’d expect for cruise ship entertainment. Still, we attended three shows: Paz, Born to Rock, and One More Day. All were about 40 minutes long. We had access to the Thermal Suite as part of the Aurea Experience. I somewhat liked the setup on the Divina more, with a relaxation room facing floor to ceiling glass windows overlooking the ocean. On the Meraviglia, the thermal suite is fully enclosed with no windows, which made it feel a bit claustrophobic in my humble opinion. It is bigger, with more features, but it also seemed to be more crowded. They do have a thalassotherapy pool which I missed on the Divina. Maybe one of the reasons why the thermal suite on the Meraviglia felt more crowded than on the Divina was because it’s a fully coed facility, which provides a more inviting environment for couples. On the Divina, several facilities are gender specific, which forces couples to split up and spend less time using the facilities. We spent more time at the Thermal Suite on the Meraviglia than on the Divina, but there were times when we couldn’t use some facilities because they were so full. FOOD AND DRINKS Overall, I feel that cuisine has improved since we sailed on MSC back in 2016. There seemed to be a wider and tastier selection, both at the main dining room and at the buffet. On the Divina it felt as if we ate a lot of pizza because we just couldn’t find more appealing options. That wasn’t the case on the Meraviglia. We enjoyed most of what we ate, although things started to feel a bit repetitive as the week progressed. For the record, we did enjoy the pizza several times, but not because there wasn’t anything else to eat. This ship does have plenty of other places to eat, but not for free. I feel that MSC has taken the “extra fee” concept a bit to the extreme. While it’s still possible to enjoy complimentary venues in addition to the main dining room and buffet on other cruise lines, on the Meraviglia we were pretty much limited to only two complimentary venues. I normally like to enjoy a night at a specialty restaurant when I cruise, but on the Meraviglia it seemed as if these venues carried a heftier fee than on other cruise lines. The one way to make the per restaurant cost more palatable was to purchase a 3 specialty restaurant package, but for someone like me who just wanted to select one specialty restaurant, these packages were not really useful and I saw them more as a way to force me to pay for something that I normally wouldn’t have purchased, so I skipped the whole concept completely on this sailing. As part of the Aurea Experience, we had a drink package included. A week before our sailing, MSC decided to “downgrade” the drink package included to the “Easy Package” (meaning cheaper, more limited). However, we were grandfathered to our original package since we’d booked before the announced change. Still, there was some confusion at the beginning of the sailing. The first bartender that I spoke to told me that I had the Easy Package, but another bartender quickly corrected him and proceeded to inform me of what I was entitled to. This included all cocktails costing less than 10 Euros, draft beers, select wines by the glass, sodas, bottled water, specialty coffees, juices, and mock cocktails. One thing that was a bit of a head scratcher is that bottled water and sodas were free, but if we grabbed the same exact item from the mini fridge in the cabin, we’d get charged for those items. I just learned to grab these items from the bars around the ship free of charge and bring them back to our cabin. Overall, we calculated that having a drink package included in the Aurea Experience saved us about $500. ITINERARY AND PORTS OF CALL First of all, our arrival and departure times at pretty much every port of call was altered from what was printed on our embarkation papers and which we had used to book activities ashore. We would learn the night before arriving at each port of call that our arrival time would be an hour later, and/or our departure time would be an hour earlier. This proved to be a nuisance because we had booked activities with a scheduled admission time based on the itinerary the way that it had been published in advance. We had to unnecessarily rush to make our admission times several times. Because we were traveling with 6 and 9 year old children, I ditched expensive shore excursions, conducted some research, and selected kid friendly activities ashore. Here’s what we did at each port: - Palermo: We booked a Hop-On Hop-Off Bus tour. In all fairness, Palermo isn’t the prettiest city, but there are some interesting landmarks and sights throughout. This tour was a good way to see these sights in a kid friendly way. - Valletta: One of my favorite ports of call in this itinerary. We took the ferry across the bay to The Three Cities and booked a self guided tour through Rolling Geeks. These are golf carts which provide turn by turn directions and audio commentary of what you’re seeing. If you make the wrong turn, you receive a call in your cart from their head office and they tell you how to get back on track, A really neat way to see the beautiful cities of Cospicua, Senglea, and Vittoriosa. - Barcelona: We pre-booked admission to La Sagrada Familia and the Camp Nou Experience, home of the FC Barcelona. We moved easily around town by taxi. We had planned on spending a bit of time along Las Ramblas, but my 9 year old lost his embarkation card which he had been wearing on a lanyard (I know, bad parenting choice), and he started freaking out about being left behind in Barcelona. Even though we knew that he wouldn’t be left behind, we decided to return to the ship a bit earlier than planned because we didn’t know how long it would take to get him a new card and board the ship. The process was fairly quick and simple. The agent at the entrance to the terminal had a printed copy of the passenger manifest. She quickly verified that he was indeed on the list and then proceeded to ask for his passport to verify his identity before allowing him to proceed onboard. Thankfully I did have his passport with me, so I showed it, and we proceeded to the ship. As we boarded the ship, the security officer asked for our cabin number and with that, he pulled up his embarkation photo on the computer. From there we proceeded to the information desk where new cards (for the whole family) had to be issued for security reasons. Moral of the story is that, even though many savvy cruisers recommend leaving passports in the safe on the ship when going ashore, having our passports with us allowed me to expedite and quickly resolve this hiccup in our travel plans. The MSC security officer also recommended to always take passports ashore, not only for what happened to us, but for a myriad of other things that could arise. - Marseille: We had planned on taking it easy in Marseille, head to the city center, explore the Cathedral, walk around the Vieux Port, have lunch, and return to the ship. MSC left vouchers in our room the night before offering bus transportation from the cruise terminal to the city center. If we chose to use them, our shipboard account would be charged 9 Euros per person. We decided to ditch those and take advantage of the complimentary bus provided by the city. Finding the bus was easy enough. All we had to do was follow the green line painted on the sidewalk. This would’ve been a great idea if it hadn’t been cold and rainy, if there hadn’t been three other ships in port, meaning hundreds of other passengers with the same idea, and if we didn’t have to walk 1 kilometer from the cruise terminal to the bus stop at the entrance of this industrial port. We then had to wait 40 minutes in line until we were able to get on a bus. Needless to say, we took a taxi back once we decided to return to the ship. But once we got to the city center we truly enjoyed the sights. The Cathedral was beautiful, Vieux Port was charming, and we enjoyed our lunch. Since it was raining and cold, we couldn’t enjoy sitting out on the patio as we had planned, but we still enjoyed our time. Once again, we chose to return to the ship early, first because MSC had posted an unusually early “all aboard time”, and second because we noticed an unusually large police presence as we walked along the Vieux Port. We asked a local person if that was normal and he said no, and that the police were there because of the ongoing riots throughout France concerning the escalating fuel prices. He recommended that we return to the ship soon because many roads were being blocked by protesters. Sure enough, our taxi driver had to take several detours to get us back to the ship since roads had indeed been blocked. He would stop and wave down another passing taxi and ask which way they’d gone back to the terminal, and then he’d take another detour. We finally made it back to our ship, but the uncertainty got our hearts pounding a bit. Genoa: Our last port of call. Because we were getting off the ship early the next day, I wanted to keep things simple so that we could return to the ship, pack, and get a good night rest before our return trip home. We went to the Acquario di Genova, located near the cruise terminal. It would’ve been a fairly easy 20 minute walk, but we decided to take a taxi. 15 Euros flat fee. The aquarium is a bit old, but it’s comprehensive and extensive. It is considered the largest aquarium in Europe. It was what the kids needed after a long week of sightseeing. We returned to the ship early, packed our bags, and enjoyed an afternoon of family activities on the ship, bowling and 4D cinema. DEBARKATION As mentioned before, our arrival and departure times at each port of call kept getting changed which was annoying, but nothing proved to be truly nerve wrecking until they changed our return time to Civitavecchia. When I booked this cruise and flights, the itinerary showed a 7:00am arrival so a 12:30pm return flight seemed reasonable. About 6 months before the cruise, the airline changed our departure time to 11:25am which gave me reason to consider changing the flights, even if we couldn’t fly nonstop back to Atlanta. After asking on these forums, I was reassured that I’d still have enough time to make our flight as long as there were no further changes or delays. Well, the day before our return to Civitavecchia, MSC posted a delayed 8:00am arrival time, and to make things tighter, I learned when I checked in for our flight that Delta had posted an early departure of 11:15am. Now I barely had 3 hours to disembark, gather our luggage, drive 45 minutes to the airport, check in, go through airport security, go through customs with small children in the longer, general lane, and get to our gate. Overstressing about the compressed timeline and logistics and being snippy was not how I wanted to spend my last few hours onboard an otherwise fantastic vacation. We received our disembarkation information packet in our cabin which provided red tags with an 8:30am MEETING time at one of the lounges. No mention of any other options, like self-assist debarkation. I went to the information desk to ask about the quickest way to disembark once we got to Civitavecchia. First the agent said that the arrival time had ALWAYS been 8:00am (liar, and I had the paperwork to prove it), and then she said that we had already been given red tags which meant that we’d be off the ship with the first group. I then asked her if there was such a thing as self-assist debarkation in Civitavecchia and that’s when she finally said that I could proceed on my own to the disembarkation point and that I’d be allowed to get off the ship as soon as we received clearance from local authorities. The next morning, we had breakfast at the buffet marketplace at 6:00am, and based on the hordes of passengers having breakfast that early, I was sure that debarkation would be a nightmare. One hour prior to our arrival in Civitavecchia, I lined up at the debarkation point and thankfully secured the second spot in line. The debarkation point was ideally located on deck 6, right on the Galleria Meraviglia, so my wife and kids sat at one of the bars and comfortably enjoyed one final cappuccino and hot chocolate before we got off the ship. Based on the number of people that we’d seen at breakfast, and based on our experience with self assist debarkation back in the US where half the passengers on the ship are trampling each other to get off the ship as early as possible, I was expecting a similar scenario here, but it never materialized. Only about 15-20 people total lined up to do self assist, either because nobody really cared to get off the ship in a hurry, or because nobody even knew about it. In all fairness, it wasn’t printed anywhere in the debarkation paperwork, and I only knew about it because I dragged the information out of the information desk agent. But whatever the case, it didn’t matter. I was just glad that the mob that I expected didn’t materialize. The only passengers in line were also families from the USA with early flights home, all stressed out as much if not more than us. Maybe this was another lesson on how Americans like to do things in a more and unnecessary stressful way than the rest of the world! I know that I learned my lesson and will never book a tight flight or stress over things that I have no control over while on vacation. Promptly at 8:00am, we were cleared to disembark. We walked in the terminal and realized that no customs are required getting off the ship in Civitavecchia! We were on the sidewalk within minutes of getting off the ship. It was storming with gusty winds, but standing in the rain was our Rome Cabs driver holding a very wet and soggy sign with our name on it! I could’ve hugged her! She quickly handed out umbrellas to my wife and children, and between the two of us we loaded all the luggage in our awaiting car. She helped us dry off before departing. We were literally the first car to pull away from the parking lot! Before we knew it, we were on the highway, on our way back to the Fiumicino airport. We arrived at the airport shortly after 9:00am, but it wasn’t until we had cleared the customs checkpoint and found myself sitting at our gate at 10:30am when I started relaxing again. We left Rome behind but took with us amazing memories that we will always treasure. IN CONCLUSION Our cruise on the Meraviglia was absolutely fantastic, and after 32 cruises across several cruise lines (Royal Caribbean, Carnival, Costa, Holland America, Princess, Disney) I can say that it was without a doubt one of the best cruises I’ve ever taken. Overall, MSC has greatly improved their product since the last time we sailed on them in 2016. Friendlier, more attentive and pleasing crew, better food options, less snafus and technical glitches, amazing new ship with more amenities, and an overall better experience. With the Meraviglia repositioning to the USA next year, MSC’s expanding presence in the region, and improved product, I believe that they will provide some stiff competition to the US based cruise lines, and I won’t hesitate to sail on them again. There’s always some room for improvement, but the positives far outweighed the negatives. I did feel that MSC’s product is designed to force people to spend extra (buy or upgrade their drink package, limit dining options to force people to purchase specialty restaurant packages, downgrading some of the perks included with the different experiences, cutting back in some free entertainment to entice people to pay for upgraded entertainment, and charging for some basic things that should be free). But then again, all cruise lines are in some way or another doing the same to increase their onboard revenue, so I can’t really point fingers specifically at MSC for this practice, but instead at the whole cruise industry. Once again, this was a wonderful cruise, and the Meraviglia truly lived up to its name, which translates to “Wonder”. This ship and experience were indeed wonderful. Read Less
Sail Date: November 2018
My wife and I booked cabin 5083 originally, a penthouse veranda, as she was worried about motion sickness. A few days before the cruise was to depart, Our travel agent said that Viking had upgraded us to cabin 8007, a jr. penthouse suite. ... Read More
My wife and I booked cabin 5083 originally, a penthouse veranda, as she was worried about motion sickness. A few days before the cruise was to depart, Our travel agent said that Viking had upgraded us to cabin 8007, a jr. penthouse suite. After reading several reviews of the 8000 series cabins, all but one cruiser stated that they felt no or minimal motion on that deck. Apparently my wife is a little more susceptible to motion as we left Rome at 10pm to cruise to Livorno and my wife slept poorly. We spent two days in port and she was better, but as we left Livorno at 6pm for Monaco, the motion sickness became so bad she didn't sleep and we had to see the ship's doctor(an $85 fee) to get motion sickness pills. We missed the Monaco excursion, but Viking refunded the cost. We asked if we could move to a lower deck and since the ship was almost full, we took cabin 3031, a veranda stateroom. Viking stated that they would not refund the difference for what we paid for the original room and the lower grade room since it was a motion sickness issue. Between the pills and the lower cabin, we were able to finish the cruise in relative comfort. As many others have stated, the ship is beautiful, clean, and well maintained.Cabins were cleaned twice a day, no one asked us to but anything, and all staff members were friendly and courteous. Food was excellent and, plentiful, and varied. My only complaint with dining was that after my wife had a glass of coke with lunch or dinner, she was not offered a refill. The included shore excursions we took were rather dull and short; we took a few long optional excursions and enjoyed them. We enjoyed the Beatles and ABBA shows, but outside of those, there was not a lot of entertainment unless you like classical pieces or acoustic guitar solos. Singers in Torshaven, the night lounge, did a nice enough job though. I did spend a lot of time in the spa which is extremely well kept and is probably one of the best at sea. Read Less
4 Helpful Votes
Sail Date: November 2018
I’ve only cruises with Carnival and Royal Carribbean and this was my first Mediterranean cruise. I’m used to cruise ships having a huge variety of food available 24/7 all inclusive and tons of entertainment. The food on this ... Read More
I’ve only cruises with Carnival and Royal Carribbean and this was my first Mediterranean cruise. I’m used to cruise ships having a huge variety of food available 24/7 all inclusive and tons of entertainment. The food on this ship is an absolute joke. Nothing but the same old pastries every single day for breakfast unless you want to sit in the dining room with extremely slow service. Terrible entertainment. Only a few channels in English in your cabin. The news and stock market. Hardly anyone speaks English, so you can’t make friends. We paid for an ocean view room, but there was a lifeboat in front of our window. There’s a fee to have your room cleaned everyday, per person in the room, even if your room has not been cleaned. They charge an arm and a leg for everything on Costa. The transportation to excursions are very poorly organized. Just don’t bother. Read Less
Sail Date: November 2018
This was the first time we sailed on the MSC line. We were pleasantly surprised as we had heard many negative reviews from Americans but the ship and this journey exceeded our expectations. The itinerary was what we were looking for and ... Read More
This was the first time we sailed on the MSC line. We were pleasantly surprised as we had heard many negative reviews from Americans but the ship and this journey exceeded our expectations. The itinerary was what we were looking for and stops we had not been to before including Malta, Greece and Genoa . The ports were great each one had its own beauty and history. The only port that was a bit disappointing was Corfu but primarily a beach spot we visited it in the beginning of winter and in the late day. The ship was impeccable and truly elegant and sophisticated. The entertainment was varied from fun and dancing to classical opera with some cirque de soleil type acts as well. The food was good basic but could always find something to eat and options were offered if you were not happy. The dining service was great in the dining room. The waiters couldn’t be more accommodating and even had a special American thanksgiving menu brought to us on Thanksgiving although it wasn’t on the menu. The embarking and disembarking was smooth and never had to wait long. The drink package was great and the internet worked fairly well. The only complaint was the tv selection in room. We would have liked something beside CNN news all the time. In addition the laundry package was strange as it was only offered up to the third day and we didntvhavecsooled clithes by then. The spa was also pleasant and we enjoyed some services and the gym was also very clean and machines were plentiful. We did plan our own tours as we are not fans of large group bus tours but the tours and procedures seemed efficient. Everything overall was a nine out of ten. Read Less

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