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Cruise Ratings
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Sail Date: December 2018
Yes really enjoyed the cruise however the entertainment is poor with not much variety and only the evening shows only lasts on average 35/45 minutes. No entertainment program in any of the bars in the day or very little. On average ... Read More
Yes really enjoyed the cruise however the entertainment is poor with not much variety and only the evening shows only lasts on average 35/45 minutes. No entertainment program in any of the bars in the day or very little. On average we enjoyed the food,the cabins and service BUT the one thing that annoyed us was when I queried about the €10 a day service charge was told it didn’t matter how it was paid as the staff did not get it anyway it goes straight to the company So then did not have time to tip all we came into contact with Apart from leaving money in our cabin Toilet facilities around the ship are poor as it’s difficult to find a toilet when you want one, as the disabled toilet is huge they could put another toilet in there and there are no urinals so everyone uses the sit down ones Read Less
1 Helpful Vote
Sail Date: December 2018
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It ... Read More
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It was well maintained and decorated nicely for Christmas. Whilst the layout of the ship is not the greatest (you have to go up or down to get where you want to go sometimes) and the public toilets are not well signed, it is functional. Getting on/off the ship in ports was possibly the easiest ever. Debark we were off the ship collected our luggage and on the bus within 5 min of our appointed time. Now for a quick review on each area - Cabin - Despite many complaints it never got below ~22/23c - the only person who cared was our cabin steward. Food - MDR - Very inconsistent in quality/taste/variety/service. The first night dinner took just under 3 hours and on average we were 2+ hours with the first dish coming to the table approx 1hr after sitting down. One night I ordered from the kids menu to find something I would be happy with (I am a picky eater, but can normally find something I can eat). Also Breakfast was always a Scrum, even though I thought they did a great Ham and Cheese Omelette, I could not handle the craziness. Buffet - Very inconsistent in quality/taste/variety/opening. It was a treasure hunt to put an actual meal together. Teppanyaki - By far the worst we have ever been to. It was tasteless with some poor quality meats and the show was not good either. Burger Place - Decent but nothing to write home about. PIzza Place - Yes you have to pay for the Pizza - This was by far our best meal on board. Staff - Except for 3/4 people I found most staff to be rude/unfriendly. Now I don't expect a lot but common courtesy goes a long way. Bars - Overall quite limited. We ended up in the Beer bar on deck 5. Even at €2.50 a beer with our package was worth it. Also the service was top notch! We did speak to the Hospitality Desk about some of our concerns and the International host called me back 2 days later to discuss them. Offered Pizza or Crepes as an apology, I suggested an OBC to cover part of the teppanyaki and she said she would see what they could do. Here I am at home and I am still waiting to hear. I want to be very clear, I was not expecting any credit when I complained, I really just wanted a colder room. I did however think the Panettone left in the cabin on Christmas Eve was a nice touch. I could continue, but overall we are just disappointed after great experiences previously. Read Less
Sail Date: December 2018
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops ... Read More
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops junkies I guess) - Poorly designed bath screen needed a dressing robe cord to stop it banging all night - WiFi signal practically non-existent - Very noisy cabin stewards outside door from 7am - Very noisy "vacuum flushing" system every 10-15 mins from 7am (not toilet) INTENDITORE Drinks Package - massive choice of two wines available at bars (majority of which are closed until 7pm/8pm) - Heineken the only draft beer available (or their own draft from one bar open from 7pm) - No cordials such as lime, blackcurrant etc (maybe too expensive at 30p a litre wholesale) SERVICE LEVELS - bar/lounge service ranged from OK to extremely slow - I go out of my way to be polite to staff but it made little difference on this cruise BUFFET RESTAURANT - went once - not to be repeated - cold food, limited choice and no method in its layout (treasure hunt to make a meal) THE CLUB RESTAURANT - staff training = zero - maitre'd was their for his benefit not to ensure the guests had a great experience - rushed courses despite asking several times for it to be slowed down - plates removed while my wife was still eating - new cutlery put in place even while my wife was still eating - extremely (EXTREMELY) limited choice but what we did have was nice - please, no more mozzarella or pasta dishes (Italians cannot eat only this surely) - vegetables twice in 7 days (5 runner beans one day and a carrot on another) - screaming children running around restaurant (its supposed to be a dining experience) SHOWS / Venues - Italian and in Italian (90% of the time) - but I expected it so was ready I guess - very little variety of music around the bars and minimal seating in most - theatre layout really poor - estimate 20% of audience could actually see the whole stage ENTERTAINMENT (quizzes etc) - italian and in italian BILLING - overcharged 114E so queried at reception only to be told I had to go to the Spa to get it corrected. I had never set foot in there so why do they expect their guest to do all the chasing - overcharged again by the Spa - this time for 210E. I went there this time as I was closer to them than reception. The Manager simply told me "you really shouldn't worry about these things, they will get sorted" - perhaps if they didnt happen TWICE for somewhere I had never set foot in, I would have been a little more understanding. DEPARTURE - carry your own luggage as this helps you to get off the ship faster (you will thank me) SUMMARY We have now taken 41 cruises, 6 of which were on another Italian line MSC. Costa is by far the WORST cruising experience we have EVER had. The noisy, rude groups of Italians weren't the issue as they're on MSC too. Just about everything about Costa was the problem - poorly designed ship - minimal staff training and therefore mostly poor service - limited bar times and extremely bad choice of drinks in each - poor but expensive wifi - limited food choices in The Club Restaurant - billing issues TWICE Yes, Costa are a cheaper alternative - but they don't even seem to want their guests there. Read Less
1 Helpful Vote
Sail Date: December 2018
Having had a big problem on the previous MSC cruise, we were not sure what to expect but went with an open mind. The ship is not as flashy as some of the newer ships, but makes up for it with a yacht type feel. There are fewer passengers ... Read More
Having had a big problem on the previous MSC cruise, we were not sure what to expect but went with an open mind. The ship is not as flashy as some of the newer ships, but makes up for it with a yacht type feel. There are fewer passengers than the larger ships, so no real problems with long lines. Every member of staff we met were fantastic and worked hard, I can't understand some of the reviews regarding staff; if you interact with them they will interact with you. We never had to wait longer that 2 minutes to get a drink, when you are pleasant with the waiters they can't wait to come and serve you and chat to you. The only rude people we met were fellow passengers, can you imagine the smiling service they got when they clapped there hands and demanded "COFFEE". The balcony cbin was a bit smaller than we have had on other MSC ships, with only a corner dressing table and a box stool. It took us some time to find the safe that was located behind the mirror on the dressing table; this could be improved with a notice on the mirror. The only minus points that have resulted in 4 and not 5 stars are, the Buffet; it is fer too small for the number of people. We only tried it once and had all our meals in the restaurant, this was a very good place to eat. you can have breakfast and lunch either off the menu or the self service buffet or both if you are hungry. The other issue was the seating in the theatre, though the shows were some of the best we have seen on MSC. There are couch type seats in tiers but there are tub chairs in front of them and the tub chairs are higher than the couches. This means there is a rush to get the tub chairs otherwise you will be trying to see between the people in front of you. Read Less
Sail Date: December 2018
Our first trip with MSC; we are Platinium with NCL, and frequently cruise with Princess, RCL Croissiere de France, Viking. I had basic expectations of MSC because they were cheaper than our usual cruise lines. I was not disappointed by the ... Read More
Our first trip with MSC; we are Platinium with NCL, and frequently cruise with Princess, RCL Croissiere de France, Viking. I had basic expectations of MSC because they were cheaper than our usual cruise lines. I was not disappointed by the good cabin service, good food, good clean ship, and decent passengers. We cruised to 6 ports in 5 countries in the Mediterranean. MSC has a novel way of embarking and disembarking passengers at each port of call instead of one massive influx at the starting port. Imagine every port can be a starting port for passengers and you can choose to disembark at any port. Pros: Fast processing of fewer new passengers. Cons: constant changing fellow passengers. Overall it worked well as the passengers shifted from Italian, to French, to Spanish, to Maltese to Italian with a sprinkling of German and English passengers. It gave me a good opportunity to develop my Italian, French and German. The weather was luckily fine and the shore excursions informative. Overall, this cruise exceeded my expectations and I will cruise MSC again. Read Less
Sail Date: December 2018
A total of 11 family members west on an MSC Sinfonia cruise from Rome and back. Upon boarding the cruise our group all met for lunch in the Buffet, tried to order wine and was told we don't have a drink package on our card,so that was a ... Read More
A total of 11 family members west on an MSC Sinfonia cruise from Rome and back. Upon boarding the cruise our group all met for lunch in the Buffet, tried to order wine and was told we don't have a drink package on our card,so that was a huge dealing with right at the start. My biggest issue is that we purchased our drink package a few months before our trip (about $400 a person) premium package, which was at that time the best premium package, as my in-laws like premium scotch. They were able to enjoy their scotch for the first 2 days with no issues and than we were told that the package changed and our package is no longer the premium package, they now have a premium plus package. I went to customer service and was told there was nothing we can do except pay the difference and was told that would be an additional $500e each. I don't know about anyone else, but for me, if I believe I am buying the best of anything than to have this change during my cruise seems very deceitful. The servers in the Manhattan Bar were always very slow and always seemed confused about everything. We would place an order for drinks, and the order was almost always wrong! The food lacks in every way. Too salty, over cooked, under cooked & simply lack in flavor. I am not a fussy eater in anyway, but must let you future cruisers know this, especially if you are going for a longer cruise like we did (9 days). The servers in the IL Covo on the most part were quite professional, although a few seemed dazed and confused. I might be wrong about this next statement, but I thought I had read as much as possible about this cruise because I was the one booking for all of us and wanted to be able to answer questions if necessary. I believe I read that we could tip bar servers, cabin stewards, etc only if we wanted too-but when we checked out of our cabin and received our final billing which I was expecting very little, we were all surprised to find 2 X $10e a day for tipping. Would have been nice to know this ahead of giving generous tips during our cruise, not a big deal but would have been nice to know. For these reasons I would not choose MSC cruises again. Beautiful sites to see for sure! Read Less
1 Helpful Vote
Sail Date: December 2018
Recently returned from ten days on board this ship for Christmas around the Med. This was by far the worse ship and the worse cruise we have ever been on. This was our second MSC cruise and what a total letdown. Firstly ... Read More
Recently returned from ten days on board this ship for Christmas around the Med. This was by far the worse ship and the worse cruise we have ever been on. This was our second MSC cruise and what a total letdown. Firstly I’ll start by saying the ship was at least clean.After that the positives end unfortunately. It’s a very basic ship with extremely limited options in regards to food,drink and entertainment.So if you one of these people that enjoy poor food poor entertainment and very poor service you will love this ship. The buffet is way too small for the size of the ship and most days there are que outside at peak times.They have tried to increase the size of the seating area by offering seats on the deck in a patio heater style seating area.This is ok in summer but not in winter and eating food off plastic plates under patio heaters isn’t my idea of fun.The choice of food at The buffet was “same old” most days and again very basic. The restaurant was a slightly better environment but being forced to sit with people even after asking to be moved three times again isn’t my idea of fun.Food was again poor. Moving onto entertainment (or lack of). There are 5 bars in total with only the Irish pub offering anything in the way of entertainment before 11pm.This consists of an Italian guitar player playing a very limited song book in very limited English.He also has to stop playing every half hour or so because they could “hear him in the theatre “ even though we could never hear the theatre. It all got very frustrating leaving people sat there with no music and zero entertainment. As for the other bars,well the Budda bar was shut most times when we walked through although we did get a drink there one night and they had a guy playing piano for a while. The main bar (Manhattan) is a strange concept. Yoga and stretch classes are the main entertainment every night before dinner. Yes you did read that right!!! The musical duo who were supposed to start at 6pm usually rolled up bout 6.15 and played a couple of iffy Spanish/Italian/French songs.The “main” entertainment then began around 11pm in this bar. Ranging from a few game show things to some music. Our main highlights consisted of seeing how long it took to get served every night in each bar. This ranged from a few mins to 39 mins which was the longest it took.We ended up changing their tile from waiters to sales prevention staff because they would do everything they could NOT to serve you. This leads me onto their “all inclusive” drinks packages. If you buy one before getting on board you are offered to “upgrade” which sounded great because we only had draught beer and wine package we took up their offer.103 euros per person for the ten days.Me being a Strongbow drinker I was happy with that. Unfortunately after day 3 they ran out of Strongbow and by day 5 still had none ( even though we had stops every day bar one) So when I decided to complain feeling I had been short changed the bar manager informed me the ship was at full capacity with Strongbow (all very confusing) still the sales prevention staff kept telling me they had none.Then to my delight I was informed they had draught Strongbow in one bar.What a blatant lie,it was some sort of cider in a box but most certainly NOT Strongbow!!!! I could go on about various other faults and cost cutting areas but I think you get the picture. My advice is avoid this ship even if the price seems quite good ( we made that mistake) Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this particular trip because of a few reasons: 1. We sailed this same ship and route last year and had such a great time we could not wait to go again. 2. The price was just right to try the Yacht Club experience 3. We ... Read More
We chose this particular trip because of a few reasons: 1. We sailed this same ship and route last year and had such a great time we could not wait to go again. 2. The price was just right to try the Yacht Club experience 3. We had friends who wanted to try cruising, and figured this was the best option for them, and we could show them the ropes on cruising. So below are our thoughts on various aspects on this trip. Embarkation: We boarded in Genoa, Italy. We arrived at the terminal around 11 am. We dropped our luggage off at the main luggage point on the ground floor behind the ship. We did not see the Yacht Club check in point near there like it had been the year prior. Entering the terminal, we had a hard time finding where to go for Yacht Club check-in, until we were brought to the desk on the upper level. Here we finished our check-in, then waited for a couple of other groups to finish as well. In the meantime we were given a welcome glass of champagne. Shortly afterwards, a butler came down and escorted us and three other groups on board. Upon arrival into the Yacht Club, we were escorted down to our cabin, 15029, only to find it wasn’t quite ready for us yet. We were then seated in the Top Sail Lounge, and where they offered us a drink, which we gladly accepted. A short time later, the Head Butler came in, saying our cabin was now ready, and took us back to the room. Once again it wasn’t quite ready, so we went to the restaurant for our first lunch. After lunch we were brought to the room a third time, and this time it was all set and ready. We met our Butler, Jacques, grabbed our room keys then went off to the ship. We received our luggage in our room sometime between one and four. While we went through the Yacht Club check-in process, we had friends who are a family of four who went through the normal process. Like us, they dropped their large bags at the main drop-off point, then went into the normal check-in line. Because they were travelling with two small children, they were given priority boarding. Breezing through the check-in desk, security and gangway, they were on board before we even left the Yacht Club lounge. By noon their room was ready. By 1230 or so, their luggage was awaiting them outside their door. Ship: The Meraviglia was outstanding. She is well kept, easy to navigate, and has plenty to do on board. Many bars and lounges were open often with many different activities going on. Dancing lessons happen mostly at Meraviglia Bar, which is conveniently located right on the Galleria. Above that is the TV Bar and Studio which is the place to listen and participate in some fantastic karaoke! Although, the place to be no matter what time is the Sky Lounge on deck 18! They have unique cocktails and a pianist with vocalist there every night providing soft, jazz like music. The theater, while small, we found to have ample space for each show while keeping it more intimate instead of crazy packed. Shows: We saw three shows in main theater, a guest performer who did sleight of hand and the best hand puppet show I think we have ever seen. We watched Virtual, a show about a man who has a dream of being stuck in his phone, which was very entertaining. We also Born to Rock, which was a collection of classic rock from the Beatles to Pink Floyd. All three shows were very good. Our friends saw Viaggio, which they said was very good, but not as complex as some of the land based shows. Unfortunately three shows were cancelled due to a technical issue, so we could not see Sonor. Yacht Club: Yacht Club was everything we had heard it was and hoped it would be. The attentive service, the wonderful lounge, excellent restaurant, and private pool deck was all that we could want. They truly seem to have the best staff on board working the Yacht Club. That said, we would absolutely sail in Yacht Club again, as long as we are either sailing by ourselves or with a group all in Yacht Club. We felt as if we missed a lot of the offerings and amenities by not spending as much time within the complex as we could have, while still enjoying the rest of the ship. But for the price, it surely is the best deal on the market for everything that you get included. We will sail in the Yacht Club any chance we can, but if we can’t, it wouldn’t be a make or break in cruising MSC for us. Cabin: We had a Yacht Club Interior suite, room 15029. Overall the room was very nice, comfortable bed, and well appointed toiletries in the bathroom. The room did feel smaller than our Fantastica interior room the year prior, but not by much. There was a chair in the room which felt completely out of place, as it was a plastic wicker chair, which felt like it was brought down from the pool areas. We used it primarily as a place to put our backpack. Food: Overall food exceeded our expectations. The Yacht Club restaurant had very good selection of meals each night, always hot, and there was nothing that we ordered that we disliked. Breakfast in the restaurant was always a solid choice, with fresh breads, pastries, and fruit available as well as eggs cooked to order. Breakfast at the poolside buffet was a better choice for us when the weather was nice. You could get eggs made to order, fresh waffles, a selection of fresh fruits, pastries, and always a good selection of hot foods. While the standard coffee in the restaurant was good drip coffee, the bartender up in the buffet made the best cafe lattes and macchiatos. The lunch buffet on deck was different every day, featuring a pasta of the day and a grilled item of the day. The main buffet carried standard fare, with the Ethnic corner always being the busiest and best part of the buffet. Pizza was always fresh and hot, but otherwise pretty standard. One lunch down in the Waves restaurant was a huge disappointment. The menu was small, with only three options. The lamb of the day was okay, a little overcooked. Service was awful, very slow, and poor communication from server to guests in the area where we ate at. Crew: The crew aboard is quite multicultural, which is really nice. It provides every guest on board with someone who speaks their language, thus breaking the language barriers that happen on many US based cruise lines. Also, while many state the crew is stone faced and not kind, we have never found that to be an issue. Greet anyone with a smile and they are always quick to smile back and help in anyway possible. A good chunk of the crew speak English, which is helpful for us, but most of them speak anywhere from 2-8 languages. We did have some standout waitresses, Maria in the Sky Lounge and Smita in the Brass Anchor Pub. Quick to greet us anytime they saw us, and quickly learned our favorites, and in the case of Maria, would bring us new ones. Our Butler, Jacques and his assistant Nilheesh, were fantastic. The crew that were in charge of the Yacht Club buffet and bar were a great team, and even on the days where the weather wasn't the best, they had great attitude and were fun to learn a little about crew life from. I really wish I remembered all their names to give them the proper recognition. Ports: The itinerary for this run was Genoa, Civitavecchia (Rome), Palermo, Malta, Day at Sea, Barcelona, Marseille, and back to Genoa. In itself, this itinerary is awesome! It provides just enough variation of countries and ports that you can see so many different things. Civitavecchia, we did not get off. We’ve been to Rome before and did not see reason to get off and go again, so this port provided a great Ship day for us. Palermo was great. Even with having been before, we still got off an enjoyed the Hop-On Hop-Off bus to take in the various sights, architecture, markets, and gardens. They are always a wonder to see. We did the exact cruise itinerary last year and missed Malta, so our fingers were crossed we would make it to Malta this go around. Alas, Mother Nature was not on our side and we missed Malta once again. Maybe we are the bad luck? Who knows. The bridge and captain decided to make the day another cruise day, giving us 2 days at sea. Therefore, we made the Ship our destination for those two days. Barcelona is a city we love in Europe! It’s classic and modern all mushed together. We took a stroll up to the Saint Joseph Boqueria, the market right off La Rambla. We actually got a chance to walk around and take in all the market had to offer for tourists like ourselves. Then we opted to take a Hop-On Hop-Off bus tour as we wanted to make our way towards Tibidabo. Unfortunately for us, once we got to the Tibidabo stop and hopped off, we found that the Funicular railway was closed for winter except for the weekends, which put a wrench in our plans. Back to the Hop-On Hop-Off bus we went and made our way back towards the starting point. We made our way back to the market to grab lunch then back to the boat we went. The last port for us was the one we least looked forward to, the port of Marseille. It’s not that we don’t like Marseille, this was the first time we actually got off at the port. France just isn’t on our to-do list of places to visit. We got off and caught a taxi from the port to the city center where we found a lovely Christmas Market that we walked around and bought some soaps. After exploring a few avenues, most of the group we were with was ready to head back. We did notice there was some broken windows and other damage from recent protests, but nothing too bad. Back in Genoa we took some time to stroll around the streets closest to the train station before grabbing a quick meal and taking off on the train back home. Other thoughts: At the start of our cruise, there was an elevator bank that had a new express system installed. Express is a loose term in our opinion, but the whole system reverted back to a standard elevator bank by the time we left Palermo. No notice or anything, and in the end, only one elevator was left on deck 4 with an out of service message. On the subject of elevators, the Priority Service feature for Yacht Club members was hit or miss on when it would work. It was also easy for anyone on board the elevator who was paying attention to hijack the elevator that a Yacht Club guest tried to hijack themselves. Interesting perk, but one that wasn’t well explained nor one that works consistently. Even when you get the system to recognize a priority call, more often than not, another elevator in the bank will call on your floor in the direction you wish to go before your priority elevator. Admittedly, if you do overtake an elevator successfully, it is kind of fun to see the confusion on the other guest faces. There is a stone lounger in the spa that never seems to be on, whether this is intentional or not I am not sure. I asked about it once, but I don’t remember the answer. Seems that most of the growing pains of a new ship were worked out otherwise, crew seemed a lot more confident of where things were, and the technology was working with no major hiccups. Read Less
3 Helpful Votes
Sail Date: December 2018
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa ... Read More
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa but used the Italian booking site. We received so many perks and extras for booking via the Italian site. We had a Balcony Premium for 2 adults and 2 children.(8 and 12) it was a great amount of space. We weren't ontop of each other during the week etc. We brought our own 220V extension cord so we could plug in all our devices. The food was great. This boat had an option of "Open Seating" for one of the evening meals. Same menu as the "Fancy" service dinner, but quicker (it seemed) and I felt better for our family. The service crew was amazing. My husband was practically a celebrity at the end of the cruise with many of them knowing his name and saying "Hi" around the boat. The crew was also helpful and wonderful to our children. The kids club had more international kids on our last cruise, this one had many Italian so my kids didn't do the club much, but it was a good size club space and activity schedule was great. It would be great for younger children. We are use to the multi language environment, so the multiple language didn't bother us, we enjoyed it. Read Less
Sail Date: December 2018
I sailed on Rhapsody back in October this year and was so happy to return.The ship has a wonderful crew so many remembered me and made me feel so welcome to be back. Cabin 7073 was looked after by a kind man called Norman. To name a few ... Read More
I sailed on Rhapsody back in October this year and was so happy to return.The ship has a wonderful crew so many remembered me and made me feel so welcome to be back. Cabin 7073 was looked after by a kind man called Norman. To name a few crew members to say thank you to Paul and Willeth in the R bar nice to catch up. Food i thought was as last time really good in the main dining and the Windjammer. What can i say about the entertainment Elvis cruise director wow thanks so funny so entertaining from watching the dance classes, 70's disco and Carols amazing enjoyment. Music in the atrium by everyone was really good again Service was as before in my opinion second to none as the last time thank you. Everyone for me was still the same caring crew wanting to make my vacation special. The itinerary was good but i missed a couple of ports due to an injury but this men't i could enjoy my time on Rhapsody and share sometime wonderful guests who stayed on the ship. Read Less

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