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Sail Date: September 2018
The ship is a smaller on then the P&O Jewel and the P&O Dawn which makes it much easier to get around and to learn the lay of the land. Half the amount of passengers, than the Jewel or the Dawn make it infinitely more hygienic. We ... Read More
The ship is a smaller on then the P&O Jewel and the P&O Dawn which makes it much easier to get around and to learn the lay of the land. Half the amount of passengers, than the Jewel or the Dawn make it infinitely more hygienic. We spent a delightful week without the smell of effluent which is always a bonus. Loosing the smell of effluent on the open decks is always a delight, as is not contracting a bout of Novo Virus. The Aria is not a new ship but it has been looked after well. There are clean carpet, wallpaper and curtains with no stains decorating the whole ship. The upholstery on seats is in good condition as is bench tops, tables and other furnishings. The ship has been renovated but there are signs of age here and there. Being wary of the Novo virus I didn't swim in the pools but they appeared quite clean and smelled fresh. The main pool has a dome over the top and they do not hesitate to close it if the weather has even the slightest change. Theatre There's a small intimate theatre where films are shown several times a day. The screen is the same size as our largest television at home but can been seen easily enough from all over the room. Parents tend to use the theatre as a baby sitting area and have no problem dumping kids of all ages there, leaving them unsupervised to the annoyance of anyone who actually went to see the film. This was major turn-off and I was put off going back. Restaurants The Pantry, the main eating area is like a food court in any shopping mall. You walk around choosing from each different 'stall' what you feel like eating. Don't be afraid to put you plate over the counter and ask to have the chips put on the plate you already have food on. Don't be afraid to ask for a bigger serving either. This new idea is to stop pigs from loading their plates a foot high with food they will waste, to stop dirty people from pawing the slice of bread that will end up on your plate, to stop mouth-breathers from coughing/sneezing all over that same slice of bread. And it works. You know the food on your plate is as clean as it can be for you. After a couple of meals form The Pantry though, everything started to taste the same. There's a lot of choice there but nothing is exciting. Believe me, I know how that sounds but it is what it is. In other restaurants the meals are ordered by you and served to your table by wait-staff. We ate in The Waterfront and The Dragon Lady, you should too, they are a nice experience for you and are part of your package but you have to book into them. I don't know why you have to book because there are always empty seats everywhere maybe its to add to the ambiance. These meals are a little more exciting and we enjoyed the change of scenery. Note: a glass of Cab. Sav. red in The Dragon Lady was $13.00 with the bottle being $49.00 the same bottle in the bar upstairs was $28.00. Seems everyone thinks corkage is a big thing. I don't mind a surcharge because its a dining room but that $21.00 mark-up, is over the top. We are on a ship ! Surely, it all came from the same storage pallet ! One thing we did do, each night we visited a little shop in The Pantry and had the girl put together a cheese platter which we bought back to the cabin to have with a wine and a movie. A small indulgence that we enjoyed very much. The Beauty Salon (These days it's called a Day Spa 'sheesh') We bought the 10,20,30 package from the salon Elemis and did not regret it. If you can't afford all of them and need to choose one, buy the seaweed wrap. The attendant named BM is wonderful, ask for her if you can. She sure knows how to spoil you and leaves nothing to chance. Every little detail is attended to and you are made to feel quite special. BM never missed saying hello to me when she saw me around the ship later and even made some time in her very busy schedule to stop and ask me how I was feeling for the rest of the week. I cant say enough about this attendant, she has a wonderful skill she is an ultimate professional that has a very personal touch. I thoroughly enjoyed the Fire and Ice mani-pedi with Chi-Chi who is such a lovely person and certainly knows what she is doing and Zen who did my crystal massage is an excellent professional. We went to a couple of seminars such as the “How to Get Your Metabolism Going” and “Feet and Posture” (or something like that). They were interesting and we would have attended more except for the 'hard sell' at the end of everything in which you participate. I totally got sick of having to listen to the spiel of how I really needed to buy this or that product just because I turned up. This made the seminars/talks/conversations very impersonal and I came to feel like I was being perceived as nothing more and an open wallet regardless of how it was disguised. So if you attend these things be prepared for that hard sell at the end because, regardless of how personal they are making it all feel, they are going to go for your money just as soon as they get to it make no mistake. Cabin We had a balcony cabin and there's a lot to be said for that. We came on a weeks cruise just to catch some well needed R&R (work life balance n all that) so we indulged in some massages and the balcony. We spent a lot of time sleeping, resting and getting away from people , the cabin with the balcony was ample room for us to stretch out and sleep, watch TV (lots o free DVDs available) eat and relax. There are a few things aging in the cabin, some cracked tiles, worn metals, scratched surfaces on the porcelain, just little things like that but on the whole the cabin is comfortable. We must remember that The Aria is not a new ship. Cabin Attendants I talked to various passengers around the traps and most were pleased with their cabin attendants. I was however surprised to see that I was not the only one that was not completely happy with the cabin service. The cabin was clean, don't get me wrong but the service, while cheerful, was not always satisfactory. For instance, one day we had to make our own bed, towels that we left on the floor were not always replaced and requests were not always attended to, I ordered two DVDs for a nights viewing, when they had not been delivered by lunch, I reminded the attendant of my request, then again at 4pm and again at 6 with the reply, “I will get them for you before 9pm” they never came that night but were at our door the next morning but just a little too late. I know these are small things but they add up, over a week. Miscellaneous Even though you are only cruising the Whitsunday Reef, ring your mobile provider and have them turn off international roaming. I manually turned off IR on my cell but my provider still charged me for international rates even though we never left Australian waters then my data went over the limit and I was charged international pricing for this as well. I now have to have one of those extra long calls to Telstra. Don't bother taking the walking jaunt around the ship on Deck 6 while it would be lovely, there are always a bunch of smokers out there waiting to make you feel sick. It's hard to believe some people still smoke in 2018 but there they are, on Deck 6. In my time, smoking will be made illegal in all public places eventually, even on the Aria but not just yet. To all the smokers reading this, Namaste. The washing machine is 3 x $1.00 coins (28 minutes cycle on normal/warm) and the dryer is 3 x $1.00 (45 minute cycle) free detergent. Free games such as Jenga, Scrable, Chess are available on the floor with the internet stations. Internet packages are available but are very expensive. 90 Read Less
Sail Date: September 2018
WARNING! If you are one of the 160 million Americans who are overweight this ship is NOT for you! The cabin was small, but manageable for one or two. The bathroom / toilet / shower can only be described as tiny. Please see my attached ... Read More
WARNING! If you are one of the 160 million Americans who are overweight this ship is NOT for you! The cabin was small, but manageable for one or two. The bathroom / toilet / shower can only be described as tiny. Please see my attached photos for the dimensions of the entryways of the shower and toilet - both of which opt for a sliding door, instead of curtain. If you have claustrophobia, you may have to use public toilets! The balcony only had chairs with arms. I had to request an arm-less chair for comfort. The ship makes concessions for people with disabilities, most of which enhance the experience. The Garden Cafe has an accessible area for those with mobility disabilities, but it is constantly occupied by able-bodied people looking for a quick place to sit! If you are a person with a disability you should request boarding assistance when booking. If you do not, you will not be on their 'list' for information about special assistance. The Gem does not publish disembarking process for PWD with the instructions for other guests! When you first board you are given a sheet of paper about wheelchair access. Instructions for disembarking are the last sentence on that two page document! (You are expected to remember or ask about getting off the ship!) My balcony cabin ceiling had peeling paint, which feel to the deck and got underfoot. Apparently I was not the only one, as several days in I got a message that they wanted access to my balcony for repairs while in port. I refused as I enjoy sitting out during port days (I do not go ashore). The smell of paint was so strong from the surrounding balconies being painted it proved impossible to use my balcony that day. While there are plenty of chaise lounges around the pool and on a few decks, there are virtually no upright chairs that are not in a dining area next to a table! The interior of the ship has challenges as well. The Grand Pacific Dining room has a special elevator to its main entrance. It takes a while to find the right elevator - there's only one! The dining room is designed with the host stand in the middle of the grand staircase! Guests are forced to line up on stairs to get a table. You can, of course, use the elevator access, but when you enter the maitre d' is behind you, and you must get the attention of someone to get seated. The Stardust Theatre is vast, but also poorly designed. The main orchestra area is on a reasonable rake, but halfway back it shoots up drastically steep - like climbing a mountain. The rows are also 30 seats long. Getting in an out is a series of crushed toes and bumped knees. The balcony box tiers are equally difficult to manage for those with mobility problems. There are disability designated seats, but again, they get taken up by able-bodied folks who come in late. A unique carpet in the Spinnaker Lounge gives the appearance of waves. It actually makes the floor look uneven - a trick of the eye that can be disorienting or - for those with seasickness - could make you queasy. The ship is small enough to be manageable but it is also difficult to get accustomed to because of its lack of symmetry. Corridors are on one side or the other, but not both. Different banks of elevators provide access to different areas - even if on the same floor! The ship is generally clean, although my cabin was not fully cleaned when I took occupancy and the porter did not provide clean glasses. The dining room had frayed table clothes and dusty window sills. I'm afraid the food is a real mixed bag - everything from amazing to awful. Why is the formal dining room serving Brown n Serve sausage and frozen hash-brown patties? I can get that at MacDonalds. The baked goods are made on board - except for the bagels and the English Muffins, which are from a supplier - skip those. If you crave Eggs Benedict, get it in the dining room. It is impossible to serve an egg with a runny yolk in a heat lamp buffet. The desserts are amazing, nearly without fail. Save room. The staff goes out of their way to make sure you are enjoying yourself. They are NCL's greatest asset. As for me, this may be my last trip with the line - they are cutting costs at the cruiser's expense. Stop selling - start sailing! Read Less
Sail Date: September 2018
Will never cruise with Princess again... should have known when I had to talk to numerous employees prior to the cruise to get a handicapped room that this was not going to be a handicapped friendly company. Food was so-so, leftovers on ... Read More
Will never cruise with Princess again... should have known when I had to talk to numerous employees prior to the cruise to get a handicapped room that this was not going to be a handicapped friendly company. Food was so-so, leftovers on the buffet, and not alot of fun things to do. Can't get into the laundry room if you use scooter/wheelchair, and the elevator doors close way too fast to manuevor said scooter/wheelchair into them. The ports were awesome and we did have a great time when off the ship.... now isn't that just sad?!?! Crown Grill was wonderful, but really, you haven't paid enough for the cruise to include good food, but have to pay even more to eat the good food? Carlos in the Speakeasy Cigar Lounge and Francis our Steward where the highlights of our cruise! Alaska Naturalist and Guest Speaker Michael Modzelewski was amazing too. Read Less
3 Helpful Votes
Sail Date: August 2018
Excellent customer service. Cuba experience was beautiful and the music was great. Shore excursions guides were excellent. Dining was good and fast. During original embarcación we needed to wait about 30 minutes for a wheelchair and ... Read More
Excellent customer service. Cuba experience was beautiful and the music was great. Shore excursions guides were excellent. Dining was good and fast. During original embarcación we needed to wait about 30 minutes for a wheelchair and this should improve. We met nice people. Casino slot machines worked well and staff was efficient. Overall staff was helpful and knowledgeable. Rooms were kept clean by staff. NCL should be more transparent about Cuba visas by adding a highlighted link. A few carpeted steps in the 5,6, and 7 floor stairs need to be repair as they may become a hazard. One of the banisters in the middle elevator was almost out. I suggest emphasizing were is the Latin entertainment every night. The emergency drill needs better methodology. The current methodology is physically uncomfortable and it requires too much standing time. This methodology should be given the thought of using better technology as an option. Read Less
Sail Date: August 2018
Sailing from Boston is very convenient as we live in the area and we love Bermuda. Theses two factors led us to choose to sail on NCL Dawn. We loved the casual dress onboard. It was a very relaxing cruise with Good food and service. ... Read More
Sailing from Boston is very convenient as we live in the area and we love Bermuda. Theses two factors led us to choose to sail on NCL Dawn. We loved the casual dress onboard. It was a very relaxing cruise with Good food and service. Bar, lounge and atrium entertainment was excellent. The theatre entertainment could use improvement. Dancers very good but in need of production improvement. Bingo and Deal or no Deal Game are just money makers for NCL. Large prize bingo is a coverall which must be done in 47 numbers. I felt there should be $500 coverall for each day given the cost of bingo cards. Venetian Main Dining room ( aft) is much prettier and brighter with large windows than Aqua Dining room which is midship. Embarkation and disembarkation were very efficient. When first getting onboard the Venetian is open for seat in dining and well as Gadren buffet. We opted for the Venetian and it made the day very relaxing instead of crowded and harried at buffet. Read Less
Sail Date: August 2018
Hi All, My trip Aug 27th from Athens on the Crystal 7 Day Idyllic Aegean Cruise was beyond what I expected. With only 476 cabins this makes for a nice intimate group with no line ups. The extra pluses like all inclusive drinks, free ... Read More
Hi All, My trip Aug 27th from Athens on the Crystal 7 Day Idyllic Aegean Cruise was beyond what I expected. With only 476 cabins this makes for a nice intimate group with no line ups. The extra pluses like all inclusive drinks, free tours and no tipping quickly made this my top favorite cruise of all time. The guests themselves were 40-75 age group comprised mostly of Canadians and Europeans. No language barrier at all as the staff for the most part are fluent in 5 languages. Very few children which does not exclude families but there is not a huge children's program and the sheer amount of walking and exploring would be difficult for kids or seniors with mobilty issues. Having said that the ship herself does accommodate physically challenged passengers. The food was superb with a la carte and buffet style options. We had a pre reserved table every night and we loved getting to know the staff. The food was international style with a North American flair and every meal was different and presented in the most elegant way. They do offer upgraded menu items like Lobster and select wines but we didn't feel the need to upgrade. I can not say enough about the hard working and friendly staff. By day 2 they knew us by name and we were always greeted in a friendly way. The cabins were spotlessly cleaned and had all the special touches you would find on any other larger cruise ship. Towel service, turn down service, cute towel animals and chocolate on the pillows. Our cabin was a large picture window which was lovely arriving in each port. I would have upgraded to balcony except there were none to book last minute. The best thing about this cruise is that it actually overnights in many of the Greek ports which give guests a chance to experience day and nightlife without having to rush to get back on ship. It was great to be able to explore these destinations on our own. The tours were amazing and very informative, especially Turkey which was a wonderful surprise as we were slightly nervous about going there. At no time did we ever feel any port or locals were dangerous. Of course there were lots of vendors selling their wares and for the most part they were ready to bargain and the clothing, jewelry and trinkets were truly authentic. I would not travel in August again just due to the thousands and thousands of tourists in each port every day plus the heat which was in excess of 38C every day. I would highly recommend this cruise to any of our valued customers and do recommend a few pre/post nights to unwind before the cruise. I will be telling anyone who is willing to listen how fantastic this experience was. Read Less
Celestyal Cruises 1, Passenger Services @Celestyal Cruises has responded
Thank you for your review for your cruise on-board the Crystal. We are happy to learn that you have really enjoyed your cruise with Celestyal Cruises. All your compliments will be forwarded to the appropriate departments. We do hope you welcome you again on the future on-board one our ships.
Sail Date: August 2018
The Getaway is a beautiful ship i would love to cruise on her again. Our room was very accessible for my wife who is handicapped and in a wheelchair. The staff everywhere on the ship is awesome they even pushed my wife in her wheelchair ... Read More
The Getaway is a beautiful ship i would love to cruise on her again. Our room was very accessible for my wife who is handicapped and in a wheelchair. The staff everywhere on the ship is awesome they even pushed my wife in her wheelchair off of the ship in all ports. The food is very very good in all the restaurants we ate at. Looking forward to sailing again in the future. Our room was cleaned 2 times a day. The view from the balcony is awesome my wife's wheelchair easily rolled onto and fit on our balcony. The handicapped accessible rooms are large enough to easily move a wheelchair around th room with no tight spaces. Jonas our house keeper is great. He made sure all of our needs and wants were met all with a smile on his face. The whole crew on the ship are wonderful Read Less
Sail Date: August 2018
Booked cruise on reviews as our first cruise. Don't get me wrong staff where great but expected a cabin with more room as did explain my daughter was wheel chair bound. Only just got here in with wheelchair in room may need to paint door ... Read More
Booked cruise on reviews as our first cruise. Don't get me wrong staff where great but expected a cabin with more room as did explain my daughter was wheel chair bound. Only just got here in with wheelchair in room may need to paint door after we have gone. They new we had a daughter in a wheelchair when we booked but never explained how small cabins are and still let us book. The restaurant staff were excellent so where our room service. We have been told since that royal c should not of allowed us to book this cabin with our daughter as she is wheelchair bound and if a fire our emergency had happened and we had been in cabin she would have struggled. As I have said royal caribbean staff where excellent it is just the way they took our money on booking and definitely didn't explain the cabin sizes and the disab policy regarding cabins ........... ............................ Read Less
3 Helpful Votes
Sail Date: August 2018
Don't expect any service! I've had better dinner service at Denny's than on this cruise. Not a single time was my water or tea refilled during dinner. The waiter was sarcastic and just didn't give a d.... Don't ask for coffee after ... Read More
Don't expect any service! I've had better dinner service at Denny's than on this cruise. Not a single time was my water or tea refilled during dinner. The waiter was sarcastic and just didn't give a d.... Don't ask for coffee after dinner, they said they don't have any coffee mugs on that deck. Coffee finally came on my last bite of desert. Cabin service was NO better. My mother spilled a little something on her bottom sheet the 1st night. The spot was still there when we got off the ship. The sheets were NEVER CHANGED ONCE! EVERYTHING COST EXTRA! NO free ice cream, just gellato. The "scoops" are the size of a melon baller....TINY...& 4 mini scoops will set you back over $6...if you want a cone, that's EXTRA! NO PRIVACY at all on the balconies.. they're stair stepped down, so whether you have a tiny balcony or a larger one, don't expect any privacy at all! NOT ENOUGH ELEVATORS... plan on waiting for up to a half hour or so to get on an elevator. NOT ENOUGH BATHROOMS... for example, there is only 1 women's bathroom outside the main theatre with only 2 stalls ! NO ANTIBACTERIAL HAND SOLUTION...only sinks to 'wash' your hands that never had soap. Never saw 1 person use them...can you say GERMS GALORE! SMALL CHILDREN ALLOWED in bars ON the dancefloor all night long. The dancefloor looked like a preschool! Don't trip over one of them! Remember to bring ALOT of EXTRA $$$, because everything is EXTRA! NO LOBSTER AT ALL, unless you want to pay over $30. The single night that prime rib was offered the piece was so thin you could almost see through it! Portion sizes are tiny... Shrimp cocktail consists of 3 small shrimp....& Don't ask for 2, because then the waiter is sarcastic and makes you feel like a pig for even asking! YES, they have a zip line...BUT that is EXTRA too More $$$$ TV didn't work for 3 days after repeated requests to fix it. Main show was good, but don't expect longer than 30 minutes! We were told the reason why was because they designed the theatre too small, so they have to run 3 shows a night instead of 2, therefore super short shows. OUT OF CONTROL CHILDREN running the stairs and hallways. My mother was almost knocked down twice & I had 2 drinks knocked out of my hands with 2 boys running & jumping the stairs...with MSC staff watching & saying NOTHING to them. Read Less
1 Helpful Vote
Sail Date: August 2018
My wife, who is in a motorized wheelchair, wanted to find additional cruise lines that are handicapped friendly. Pearl Mist failed miserably. From the very start the lack of communication, coordination and staff commitment was very ... Read More
My wife, who is in a motorized wheelchair, wanted to find additional cruise lines that are handicapped friendly. Pearl Mist failed miserably. From the very start the lack of communication, coordination and staff commitment was very evident. We were picked up in Toronto almost 2 hours late with no explanation. Our trip was scheduled to end in Chicago but we discovered once on board that we were disembarking in Milwaukee. Of the 8 days we cruised my wife was unable to get off the ship 3 of those days because the crew used stairs instead of a gangplank. Two other days we were stuck in port because the tour buses lacked lifts. Never did any officer apologize to us. The food was fair but very small portions. If you enjoy river cruises book the American Queen Steamboat on the Mississippi or Columbia-Snake. You will not regret it. Sorry Pearl Mist. Read Less

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