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1 Helpful Vote
Sail Date: November 2018
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too ... Read More
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too cold" but staff do not hear this, food is monotonous, all days food do not change, at 2-3 day eat this food tired of, "sky explorer" attraction is not work, too many people and ship have a private area but in ship app on mobile phone not say about this. We go at gavana bar at sit here at the last cruise day bur staff is for us "private area, go out" . But we say - in ship android application not writting about this... but staff say go out (( The mood was ruined ( Sorry for my bad eanglish and thank you for you attention, wish you do not mistake as me. , , , Read Less
2 Helpful Votes
Sail Date: November 2018
Pros: Medium size ship is relatively easy to navigate. Generally polite staff throughout the ship. Most guests on Carnival are friendly, unpretentious people. Cruise director was pleasant and efficient. Two of the four ... Read More
Pros: Medium size ship is relatively easy to navigate. Generally polite staff throughout the ship. Most guests on Carnival are friendly, unpretentious people. Cruise director was pleasant and efficient. Two of the four comedians were very entertaining. One of the movies that was offered was excellent. Fresh fruit was available on Lido for most meals. Several dishes at the Lido buffets and main dining room were prepared well and had excellent flavor. A few desserts were works of art. There are several nice displays of decorative crystal in the ship stairwells. Shipboard shops had a couple of nice sales and sales staff were quite approachable and helpful. Debarkation at the end of the cruise was smooth and uneventful, despite long lines. Luggage was well organized and easily located in the terminal. And terminal personnel were helpful in their directions. Cons: Embarkation delays and difficulties, especially for the handicapped, as there were not enough wheelchairs to meet needs. 2-3 chairs per ship is too few when each trip takes half an hour or more to board each person and there are several dozen people waiting and more arriving all the time. Most staterooms are not available to guests until early to mid afternoon on embarkation day, so guests must lug their carryon baggage with them everywhere they go until then. There was a bad shudder (shaking) to the ship throughout the cruise. Is something wrong with the engines? Not many good choices for dining, activities or entertainment. Very limited offerings on the Lido deck for dinner. No wait staff on hand there in the evenings, either, to offer beverages or other services. Food was generally mediocre, either spiced the same or very bland, portion sizes in the main dining room sometimes varied wildly from one plate to another, sauces and dressings were often too thick to pour or use as a dip, options for ordering and free beverages were never offered by main dining room staff. Choices for pizza, outdoor grill and deli were fixed and too limited. Outdoor grill food was often overcooked, cold, dried out and inedible. One of the two soft serve machines was not functional during the entire cruise, creating long lines. No juices are offered on Lido for breakfast, only sugary drinks. Juice is offered only in main dining room, but the main dining room breakfasts were not cooked properly. Long lines for dining and entertainment venues. Gaudy, visually jarring decor in many of the public areas such as the main dining rooms, bars. Tiny uncomfortable "library" had few books, felt like a wasted space. Very heavy glass doors to some public rooms, making them inaccessible to some disabled guests. Entertainment venues were too small for most shows/comedy performances. Serenity adult area at the stern of the ship was anything but serene — packed with people, chaotic and noisy. An assault on the senses. No anniversary celebration was offered despite it being listed on our dining room slip and general cruise documents. Very disappointing. Dining room service spotty, some tables were skipped for dessert, ignored for beverage refills, etc. Spa services refused to supply a price list -- prices for each service had to be "negotiated" separately. No prices were ever listed for "specials," either, only "$$ off." Choice of stateroom service (morning or evening) was ignored by stewards, leading to daily inconveniences. "Chocolate Extravaganza" was mostly cakes. Main dining room sometimes opened late due to poor scheduling of staff meetings, stressing staff as well as guests. Slow dining room service often meant guests would have to leave before dessert to make it to the other end of the ship early enough to find seating for scheduled entertainment. Popular entertainment was often scheduled in conflict with dinner and other one time entertainment so something had to be missed. Why not have some matinees? Several entertainment activities and presentations were too childish for most adults. Because of the location, relatively few guests could get a view of the ice carving demonstration. Some port tender boats were exceedingly slow and/or poorly maintained, making for uncomfortable rides and long waits to get ashore as well as to return to the ship. No tender ports had seating in the onshore waiting areas for those wanting to return to the ship. Drinking water for returning guests was provided at one tender port but was located beyond the security ropes out of reach of guests. The Western Caribbean itinerary is always the same out of Tampa, limiting its appeal. Much of the musical entertainment was mediocre to poor, amateurish. Too many cutbacks in recent years-- no bathrobes or bath amenities in staterooms, no birthday or anniversary celebrations, no sea day teas, stained towels and threadworn bedding, ragged carpets, burned out lightbulbs, fewer stateroom stewards to service rooms which makes staterooms inaccessible to guests for 6-8 hours every day. Stateroom "categories" are practically meaningless except for location within the ship. A "large" stateroom can be very tight with little space for storage. Although we paid hundred$ extra, it was the smallest stateroom we've had in over 20 cruises. Room safe can be accessed only with a magnetic strip type card, not a keyed in code that could be used by spouse or fellow roommates. Guests cannot hear ship-wide announcements when inside the stateroom. There should be an option for this. Yet all guests were awakened in the middle of the night by an in-stateroom announcement about a private medical emergency. Announcements made in noisy public areas such as the Lido buffets and outdoor decks could not be understood at all. Also, music piped into many parts of the ship was so loud that it drove away guests. There were persistent problems with the toilets throughout the ship -- dirty water, non functioning, etc. A couple of times the electricity in the stateroom went out. There is no dedicated movie theater, no outdoor movie screen and no schedule or guide for the limited television channels. No access to the stateroom folio account or daily schedule/menus through the television, either. Most of the few movies that were offered were aimed at juveniles. Water slide was dry and nonfunctional during our cruise. No explanation given. Never enough chaise lounges or other seating near the pools to meet demand. Poltergeists apparently took over one elevator, leading to trapped guests not being able to get where they wanted to go and then opening the door only extremely briefly so guests could not safely exit, either. Sales in the atrium are never a good idea -- too many shoppers in way too small a place. People actually fought to get to the only available side of a table of t-shirts. Shipboard bar drinks were generally not well made and were much higher in price than on several other cruise lines, as well. No encouragement or urging for guests to wash their hands and use hand sanitizers, especially in the dining venues. As a result, most guests did not do so, spreading their germs/illnesses everywhere, to the detriment of all. Lots of coughing and sneezing passengers aboard the ship. Some venues (Mad Hatters Ball) were so cold the staff supplied guests with blankets to watch movies. No popcorn, though. Constant heavy "mist" spewed into the air of the Phantom Theater for theatrical atmospheric purposes smelled bad and caused coughing amongst the guests. This mist was not turned off regardless of whether it was appropriate for the entertainment production. Poor ventilation in and near the casino made for unpleasantly smoky conditions throughout that deck and beyond. Raffles in the shipboard shops (must be present to win) were held during the late evening when most guests would be at dinner or attending entertainment productions/events. Folio charges and credits were issued per guest instead of per stateroom, even though only one credit card was on file to cover the account. This meant that each guest listed on the account had to make individual purchases to cover their individual credits instead of one large purchase being allowed to absorb the entire group's or couple's credits. There should instead be an option to group the credits on the same account. Some shipboard charges, such as gratuities, are not added to the passengers' account until the last day of the cruise, creating unrealistic expectations for passengers and naturally followed by long lines at the Front Desk. Only a two hour window (9-11 p.m.) was allowed for setting luggage in the hallway for pick up the night before debarkation, leading to missed entertainment on the final night of the cruise. Read Less
1 Helpful Vote
Sail Date: November 2018
My wife selected this cruise to experience the new Royal Caribbean Symphony of the Seas. We've cruised RC on inaugural/early cruises for all the Anthem and Quantum class ships. The new boarding experience is much faster and exceptional ... Read More
My wife selected this cruise to experience the new Royal Caribbean Symphony of the Seas. We've cruised RC on inaugural/early cruises for all the Anthem and Quantum class ships. The new boarding experience is much faster and exceptional and we boarded in record time with many fewer annoyances. Symphony does not depart from the standard of quality we've come to expect from the ships of the larger RC fleet. The form, fit, and finish of ship's accoutrements does not disappoint, and it presents itself as a world class cruising experience. The attitude and pitch control of the boat is well executed and provides a low deck pitching experience. The shear size of the ship helps to provide a smooth "ride" during rougher seas. As expected, the crew is exceptionally well trained, attentive, and helpful. We spotted several experienced crew members from previous RC ships that we've cruised. To have access to a bath tub, we booked room 9626 a starboard Junior Spa Suite more than a year ago. The friendly attentive stateroom attendant kept the room clean, neat and tidy, and did his work in timely fashion and did not interfere with our use of the room. We purchased VOOM internet and found that we could connect almost everywhere on the ship. Its speed was not fast enough to prevent video stuttering. Our main dining room wait staff were professional, attentive, friendly, humorous, and hard working and did their best to please us. The quality of the food in the main dining room varied from evening to evening. Most food items were good. Foods that disappointed including overly baked potatoes, overly fatty strip steaks, under-cooked, hard, nearly raw vegetables, and frost burned sugar free ice cream with a sandy texture. We were also disappointed that it was not made obvious that our junior spa suite class allowed dining in the upscale Coastal Kitchen during supper time. We were invited to attend a Suite upgrade seminar by the Next Cruise staff in which we found out about our eligibility for dining in the Coastal Kitchen in the evenings. We promptly made reservations for the only remaining time of 8:30 PM. We greatly enjoyed the food and staff there. The grade of sugar free ice cream served there was superb, In the future, if we stayed in a suite, we would switch our evening dining location to the Coastal Kitchen for the superior food items. Read Less
Sail Date: November 2018
Have been on worse ships, this was outdated but we found it clean, funky smells in certain areas - (like in most ships) Lido deck, food selection not inviting. Day after day the same selections. Guys Burger and BBQ refreshing. Known for ... Read More
Have been on worse ships, this was outdated but we found it clean, funky smells in certain areas - (like in most ships) Lido deck, food selection not inviting. Day after day the same selections. Guys Burger and BBQ refreshing. Known for a younger crowd with families as it is affordable. Overall, we don't have complaints. Definately needs better elevator service and deportation was very disorganized. We enjoyed our time and relaxed. We are older so we dictated what and when we wanted to do things! I am in a wheelchair and getting on and off the ship from beginning to end was difficult. The ramps are too short and everything and everyone has to stop and wait on you. I did not like this, embarrassing and everyone is in a hurry and I got a lot of dirty looks and sighs! Until you have to be in a wheelchair you don't understand its inconvenience. I assume parents with strollers had the same issues! You just have to smile and apologize for inconviencing them! Would go again Read Less
2 Helpful Votes
Sail Date: November 2018
Wanted to go to eastern Caribbean for daughters birthday we had the perfect cabin 1814 panoramic view on the 12 th deck our attendant was ok but not the wow attendants we have had in the past think he hated his job the casino was horrible ... Read More
Wanted to go to eastern Caribbean for daughters birthday we had the perfect cabin 1814 panoramic view on the 12 th deck our attendant was ok but not the wow attendants we have had in the past think he hated his job the casino was horrible constantly changing dealers got worse attitudes every time the most dismal part of the cruise was the MDR while the wait staff was great the food was inedible horrible over or undercooked just plain awful I have been on many Royal ships and cruises but this was terrible the pizza in promenade cafe was very good but the girl with the glasses attendant was beyond rude the port at San Juan was wonderful the fort was breathtaking and I can’t wait to get back to see all of it st Martin was just ok st kitts was terrific such nice people and good food which was a relief after the slop served on the ship even Giovanni’s was horrid I’m not kidding while I remain loyal to Royal I am diamond on my next cruise if I run into the variety and quality of food like this again I will be forced to look elsewhere for my 3 or 4 cruises a year so sad because in my opinion royal needs to stop penny pinching and give the cruisers what they pay for Read Less
1 Helpful Vote
Sail Date: November 2018
Here is my review of the Celebrity Edge. TERMINAL & BOARDING - Terminal 25, is the brand new, flashy, Celebrity Edge gateway to all things new. Since we were on the inaugural cruise, the ship was only about half full, so boarding ... Read More
Here is my review of the Celebrity Edge. TERMINAL & BOARDING - Terminal 25, is the brand new, flashy, Celebrity Edge gateway to all things new. Since we were on the inaugural cruise, the ship was only about half full, so boarding was super simple. We had pre-registered for everything, we showed our documents, passports and were quickly boarded. Speaking of which, disembarkation was simple. They have an eye reader, and you look at the screen, it identifies you and voila, you are off. It was very effective for embarkation and disembarkation. This was impressive. Initial thoughts…..This ship is truly amazing and beautiful and technologically advanced! ONBOARD - Once we boarded Celebrity Edge, we were handed some wine or champagne, and then had to return the glass, and could meander around the various venues and to our cabin. We went to our cabin to see what the new design was all about. CABIN – The cabin is elegant, well laid out and simply beautiful. The large window showing the outdoors is quite amazing. Instead of seeing a small half view as you normally would, you get an entire window of outdoors. There are doors where the actual balcony would normally be. You can keep those closed or open them up. There is a window shade you can open or close. The window is electronic and can be opened with the push of a button. Once the window is open, it seemed that the air conditioning would shut off, which made it quite stuffy. As such, we honestly didn’t use the balcony much, however, this was such a short trip, we were trying to pack in as much as we could. It was a neat feature, but that is the one downfall to me. I prefer go outside and sit on my actual balcony. Some people may love it, but a big balcony has always been a preference of mine. I did see a panoramic oceanview room, and personally, to save money, I would go with that cabin because I’m not sure how often I would open the window. The suite level categories do offer an actual balcony as you would normally see onboard. If you can afford the suite levels, the Villas and the sky suites were really nice, and then you have the extra options of the relaxation areas with loungers and bar not accessible to everyone. The iconic suites and other suite options were absolutely outstanding. We were fortunate to be able to see them, and they would be amazing and you wouldn’t even need to leave your cabin! Celebrity designers did a nice job with closet space, drawer space, and the electronics box to charge up electronics We had a large screen TV, sofa and bed. In addition, you have a big bathroom, nice glass enclosed shower, and the shower has a bar for the ladies to shave, which was a nice touch. Since we were in an aqua suite, all the shampoo, conditioner, soap and moisturizer were included. The rooms are technology at its best. It uses a smartphone app to control everything from the room temperature to the blackout curtain that can be raised or lowered. There is also a Eurpean plug. The aqua cabins are “spa” category cabins for other lines, so that provides you with the extra amenities of going to the spa and lounging on the heated chairs, you get a slight discount on cost of spa treatments, you also have access to many of the spa areas. VENUES – Magic Carpet. This was a really cool concept, but it does not move while you are inside it. It moves and then they open it up so you can go inside. It allows private events, or when they want to allow more space at venues, and also helps with disembarkation at ports. SHOPPING – They offer many of the nicest shopping venues onboard. You have Coach stores, Bulova, Gucci, Fendi, Marc Jacobs, Cartier, among many others. BARS – There is a Martini bar to meet up with others or to watch people. There was a nice Sunset bar on the aft that we also enjoyed. There was also a bar near the pool area which made some delicious drinks! COFFEE shop – there is a coffee shop and a bistro that overlook the atrium. DINING - The Oceanview Café is a very lovely place to enjoy your food. I should mention that before you enter, they now have a wash station to clean your hands, which is a very nice touch. The buffet is located on deck 14 and has a nice open feel and it offers an airy feeling. There are multiple food stations with varying options for different tastes. We mainly used this area for breakfast, and there was everything from pastries and breads to eggs, omelettes, bacon, sausage, waffles (which Steve raved about), fruits and anything else you could possibly imagine. The food was very good, and the wait staff would bring you drinks if needed, and were very quick to clean up messes. We didn’t get to try many of the restaurants, however, there are many! We ate in the Cosmopolitan dining room, and the food was delicious and the staff were imepeccable and we really enjoyed interacting with them. They also have: Normandie for French fare, Cyprus for Mediterranean dishes, Cosmopolitan is “global-inspired,” The Tuscan serves up Italian selections. All of the venues, as well as Eden Cafe and Mast Grill – are complimentary. The Mast grill seemed to offer any of the hot dogs and hamburger options many like to grab while onboard. Specialty dining for a fee was also an option: Le Grand Bistro, French $25/person; Raw seafood; Rooftop Garden Grill (American BBQ $45/person); Fine cut steakhouse ($55/person) and Eden ($65/person) at night. The La Petit Bistro also offers $45/person with a 3D animation. Blu and Lumininae are available to Aquaclass and suite guests. EDEN – During the daytime, this is a jungle themed venue and it is really beautiful. At night, it is the most bizarre experience I’ve encountered. I am honestly not sure what they were trying to do, and I tried to keep an open mind, but it was just weird. They dance around and try to get the audience to participate as well. They look a bit sadistic and evil. As I was sitting in the chair watching, one came up from behind and whispered in my ear which I wasn’t expecting. Another one of the dancers kept trying to get me up to dance. As much as I love to dance, I was NOT getting near him. Lol It was just creepy to me. I’ll be anxious to hear what others think about this venue. It isn’t my cup of tea. ENTERTAINMENT – We saw the show Hype which is a musical journey, and we thoroughly enjoyed this. The entertainment team did a great job. We missed the Jewelry Box, but it was a technology and acrobatics show that many indicated was impressive. SPACE ONBOARD If you want to relax, you will find a myriad of spaces onboard the Celebrity Edge. There are multiple areas with chairs and loungers where you can just rest and relax. Most of these are found on decks 3, 4, 5. The Rooftop Garden area was one of my favorite places to escape. It provides beautiful views, and the space doesn’t even feel like you are on a ship. It also has music periodically, and they have a large screen television. POOL The Edge pool was innovative and had loungers you could lay in, which was very nice. There are also some hanging chairs and two hot tubs that look like champagne glasses. The techno music played seemed a bit odd for the crowd that I believe they are trying to entice, but those things may change with time. Spa We took the tour of the spa, and they have an amazing gym, with all sorts of treadmills, stairclimbers, bikes, and anything you could desire. They also offer all sorts of classes with different types of workouts from a bungee workout to others. That was a neat idea. They also offer various massages that I hadn’t seen on other lines, such as one you lay on a sheet with warm sand while the massage therapist provides your massage. They also had a zero gravity chair for a massage. In summary, my take is that this ship is for those who enjoy technology, want a more adult experience without the skating rinks, waterslides, and kid activities. Anyone wanting to have a wonderful time and get away from it all would likely enjoy the Edge. I was thoroughly impressed, and I believe anyone who experiences it will enjoy. In my opinion, those you enjoy Royal Caribbean and NCL would be most likely to enjoy this ship. If you have enjoyed Princess ships and want to try something a bit more techno, then this is the ship for you! Read Less
1 Helpful Vote
Sail Date: November 2018
New ship. New look. Great time everything was easily assessable. Food was to die for something for everyone. Drinks were everywhere Could use more somking areas. Will be looking for another Norwegian Cruise to Alaska. Our Steward ... Read More
New ship. New look. Great time everything was easily assessable. Food was to die for something for everyone. Drinks were everywhere Could use more somking areas. Will be looking for another Norwegian Cruise to Alaska. Our Steward took great care of us. Even the Birthday cake and decorations for my wife was welcome. I think I gained 10 pounds!!!!! I will have to go back and try to lose it!!! Hardly no waiting lines for dinners. Restaurants were all very abliging. Took very good care of us. The Japanese Steakhouse provided great entertainment The Steakhouse steak didn’t need a knife to cut with. The Seafood restaurant had scallops that were out of this world. And I didn’t find any deserts I didn’t like The Casino was my favorite place was a winner and a player of tournaments. Lots of entertainment. All of the bartenders worked hard to keep you happy. Tried many new drinks that I never heard of. Didn’t find any I didn’t like. Lol Read Less
Sail Date: November 2018
Overall, the ship was very accommodating. A few bumps in the road but overall, another great cruise. Folks were very helpful as I navigated the elevator, etc. in a scooter. I was traveling with a torn meniscus and didn't want to cancel the ... Read More
Overall, the ship was very accommodating. A few bumps in the road but overall, another great cruise. Folks were very helpful as I navigated the elevator, etc. in a scooter. I was traveling with a torn meniscus and didn't want to cancel the cruise. Even though we had an interior cabin, the crew took the scooter for me each evening to charge it since it wouldn't fit adequately in the cabin. We had some issues in the My Time dining with a table next to us that was quite loud and demanding so we had to be moved. It caused our waiter to give us less than stellar service but we brought it to their attention and then things improved. We are going on the ship when it comes out of dry dock to see the improvements. Overall, crew was friendly but some were less than professional - the future cruise desk personnel my husband spoke with was beyond incompetent. The ship looked pretty good for her age. Read Less
Sail Date: November 2018
Chose itinerary for Panama Canal but too many other ports require tenders. No international cafe. New meal schedule of 7:30 dining hard to get adjusted to. All suites have tubs but grout not maintained and required extensive cleaning ... Read More
Chose itinerary for Panama Canal but too many other ports require tenders. No international cafe. New meal schedule of 7:30 dining hard to get adjusted to. All suites have tubs but grout not maintained and required extensive cleaning during cruise. Many crew do not have good command of English. Excellent port itinerary presentation. Most excursions require long (1hour) rides from port. Poor safety standards for monkey island tour in panama ( resulted in fall exiting slippers boat and $1000 med bill on ship). Food service in traditional dining room very good. Coffee in dining rooms and horizon still terrible. Pastries good but variety for breakfast and lunch in horizon got boorish on fifteen day cruise. Entertainment pretty good in theater and piano bar. Medical staff excellent but have general problem when accident on their excursion clearly resulting from their poor safety condition still required charge to my account and then requires me to seek reimbursement back from Princess insurance. Passengers with limited mobility may not seek getting off ship on most ports bout resign themselves in enjoying passage through canal day. Read Less
1 Helpful Vote
Sail Date: November 2018
It was one of the best cruises of my life. Crew were very courteous, friendly, and helpful. Ship was clean and the food was better than the last few cruises. The big problem was with the bathroom. The step up into the bathroom was the ... Read More
It was one of the best cruises of my life. Crew were very courteous, friendly, and helpful. Ship was clean and the food was better than the last few cruises. The big problem was with the bathroom. The step up into the bathroom was the problem. The step was too high. I can not do stairs. It hurt every time I stepped up into it. Next time I will bring an extra small step to make it easier. Then when it was time to go home, I was told to be in the theater at 7:15 I The morning as I was group 1. At 8:30 they did not know about wheel chairs to get off the ship. Some people did not make their plane. Finally the wheel chairs showed up. The guy who helped me out, had never pushed any one in a wheelchair. I slipped and fell. No big deal. Finally got off. Beauty and Ruth in the casino were very helpful and friendly. The lady who cleaned our room was exceptional. With out asking she cleaned the room twice a day and refilled the cooler with ice, that I brought. I have 10 more cruises booked with Carnival. This ship was just not handicapped friendly with the friendlyest crew. I really enjoyed my self. Read Less

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