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6 Helpful Votes
Sail Date: August 2018
A friend of mine recommended Viking as a way to visit Italy. I'm so sorry this is the path we chose. Onboard- jr. Penthouse is a fantastic room and clean. Other than that, I am NOT impressed and more than dissatisfied with the service, ... Read More
A friend of mine recommended Viking as a way to visit Italy. I'm so sorry this is the path we chose. Onboard- jr. Penthouse is a fantastic room and clean. Other than that, I am NOT impressed and more than dissatisfied with the service, & ship amenities. The pool is EXTREMELY small, no casino, no evening entertainment (other than various musicians in areas of the ship), restaurant and buffet hours are limited & CLOSE EARLIER THAN HOURS LISTED. The guest services personnel ARE not informed of the various tours available & "waitlist " you if a tour is full. Waitlist means nothing other than you'd like to book it but can't. They have no regard for the traveler with limited time in ports, & do not attempt to assist in alternate arrangements. Having cruised on Princess and Royal Caribbean, and paid half the price; this cruiseline does not compare. This will be my last viking cruise! Read Less
Sail Date: August 2018
Firstly the good points: Super speedy embarkation , fantastic food on board, two spectacular stops in Flaam & Gerainger. Bergen was Ok but Haugesaund was dreary. We travelled for the first time with Cunard last Fall to the Canaries ... Read More
Firstly the good points: Super speedy embarkation , fantastic food on board, two spectacular stops in Flaam & Gerainger. Bergen was Ok but Haugesaund was dreary. We travelled for the first time with Cunard last Fall to the Canaries and it was wonderful, 10/10. (Queen Elizabeth). This time there didn’t seem to be the same number of staff around. Longer waits to be served with drinks seemed the norm. The food as before was excellent both in the Brittania and the Lido Buffett. The Oriental night and the Indian night in the Lido were exceptional. Drinks are in my opinion pretty reasonable on both the Q.V. & QE , around the same price as you would expect to pay in a London hotel. (And of course you get on board spend which dilutes the cost) To be honest we will look to travel on the QE again next time as this cruise was a slight let down. Read Less
1 Helpful Vote
Sail Date: July 2018
Positives and negatives. First the good news. All shipboard personnel were terrific...helpful,friendly, eager to please and competent. Great attitudes in spite of grueling work schedules. The cabin, on the diamond deck, was ... Read More
Positives and negatives. First the good news. All shipboard personnel were terrific...helpful,friendly, eager to please and competent. Great attitudes in spite of grueling work schedules. The cabin, on the diamond deck, was super.....spacious enough, quiet, and kept spotless by our room attendant. Both arrival and departure from the ship were extremely well organized. Daily briefings by the cruise director were clear and informative. Multiple onshore activities from which to choose.....all included in the "all inclusive" price of the cruise. No surprises there. Now the not so great news. First, I should note that this was our first river cruise, so some of these obversations may be applicable to all such trips and not specifically applicable to this one alone. The overall impression is that the business model here involves cramming the maximum number of paying customers onboard while providing the minimum number of staff possible to attend to their needs. The "personal butlers", for instance, were more often serving as waitstaff in the dining room than as butlers. Ours was more than willing to deal with our (infrequent) requests, but was clearly relieved whenever I handled whatever task was at hand rather than intruding on his other duties. Again....this MY impression, and not a reflection on his thoroughly professional demeanor. The brochure gave the inaccurate impression that there are there are three separate "restaurants" on board. NOT true. In reality, there is ONE. The "river cafe" is in fact a small salad and dessert station and two chafing pans setup in a corner of the bar. Tiny selection of pre-cooked and often mediocre fare. The "portobello" venue is actually a few tables set up to the front of the bar and used as seating for the aforementioned "River cafe" during the daytime. In the evening those same tables host a small number of invited guests for a dining event which is indeed superior to the otherwise unremarkable fare served in the ship's only real dining room, the "Crystal". Though there is open seating, meals are actually served at a single seating time, with little leeway given. Indeed, when we entered the dining room 30 minutes into the 90 minute "window" listed as the dinner period we were informed that we must be seated at once, or miss dinner, as the "first course had already been served.". The real problem is that all of the passengers, wherever seated, are eating food prepared in a kitchen woefully too small and understaffed for the job. Having owned several restaurants, my wife and I identified the problem immediately. All staff were doing their level best to deal with unrealistic workloads. With the exception of a few "alternative choices" available at dinner, virtually nothing is cooked to order on the ship. Breakfast and lunch are served as buffets with nearly identical setups daily. Dinner offers a choice of three main courses. In general, this feels like an assembly line operation. Overall, the food on board was uneven in quality and a real disappointment given the cost of the trip. Adding to the feeling of "mass production" is the fact that the dining room is over-crowded with tables sitting much too near each other. The scenery ashore was a major disappointment for much of the trip. Other than a few hours one day in the Rhine Gorge (where all of the brochure pics must come from) we might as well been anywhere in the midwest U.S. The shore excursions often involved coach rides of varying lengths with guides of varying quality. Strasbourg and Heidelberg were lovely. Some of the others not so much. Anyway, Good luck! Read Less
1 Helpful Vote
Sail Date: July 2018
The cruise deconstructed....Our cabin (Deluxe Balcony Suite) was great. The bedding excellent, the space roomy, plenty of closet storage, comfortable balcony chairs (we loved that the large window rolled down to open), and the roomy ... Read More
The cruise deconstructed....Our cabin (Deluxe Balcony Suite) was great. The bedding excellent, the space roomy, plenty of closet storage, comfortable balcony chairs (we loved that the large window rolled down to open), and the roomy shower made the bathroom feel larger. The public space lounge area was also nice with large viewing windows and lots of comfortable chairs and couches. The staff was incredibly hard working and cheerful. I don't know when any of them get time off as they all seemed to double up (our butler was also a dinner waitperson, ditto for the lounge cocktail waitress, etc.). Our cabin person cleaned our room in the morning (it was always done when we returned from breakfast - better service than many high-end hotels offer) and refreshed it in the afternoon. The cruise director was totally on top of all aspects of the cruise and excursions. Plus the arrival and departure from the ship was impressively organized. So, why only three stars? Two reasons. When you look at the description and photos describing the trip, you might reasonably think that the scenery will be beautiful and idyllic all the way. Uh, uh, not even close - in fact, talking with other passengers, this was the biggest disappointment of the cruise. We had one day of traveling through the Rhine Gorge that was beautiful and truly reflected the cruise description. Aside from that, the rest of the cruise was primarily trees, a few towns, and some almost industrial areas. If this is an aspect of the trip that is important to you, you will be disappointed. Second reason - the food. As one table mate said, the best meal he had was at a restaurant in one of the towns we stopped at. Another table mate (our fabulous new friends M and T) said during one good dinner, "this meal let's you know they can make a good meal". The meals were hugely inconsistent. Our first night dinner at the invitation only Portobellos was very good and we had another couple of dinners that were good also. But, the breakfast and lunch buffets and other dinners were very disappointing. Having spent many years in the restaurant business and being slightly foodie snobby, we felt that there were really two problems. First, too many of the ingredients were not quality. Secondly, they are trying to do way too much in too little space. The food just doesn't reflect what is supposed to be a high-quality experience. That is partially what we paid for, yes? So, the week was relaxing, the other passengers friendly, and we loved spending time with our new friends, but I wouldn't plunk down the money for another river cruise anytime soon. Read Less
2 Helpful Votes
Sail Date: July 2018
This was our second cruise on Oceania. We chose it because of the food. While others may have had a different experience, on both of the Oceania cruises we took, the food was superior to Crystal and Silverseas. I have nothing against ... Read More
This was our second cruise on Oceania. We chose it because of the food. While others may have had a different experience, on both of the Oceania cruises we took, the food was superior to Crystal and Silverseas. I have nothing against either of these cruise lines and in some respects, they are superior to Oceania, but not when it comes to food. So, let me start with the food. There is an abundance of lobster, steaks, sushi, lamb chops, shrimp and tuna on Oceania. I found these expensive items lacking on Silverseas and Crystal. Every night you can order these items, in addition to a choice of dinner at a restaurant, buffet (where these items are cooked), and two other specialty restaurants. Similarly, the daily 4 pm High Tea has a selection of sweets and desserts not found on the other two cruise lines that I mentioned. Let me talk about where Oceania could improve. And other guests also felt the same about the following: 1. When we boarded the ship no one greeted us. The staff was very helpful in telling us what venues were available, but no official “ Welcome,” or glass of champagne—this seemed odd for such a high end cruiseline. There was a bottle in the room, however. 2. No choice of pillows. I’m sure this was available on request, but on Silverseas it was part of the registration process. 3. And this is the main (and only real, in my eyes) criticism of Oceania: a lack of activities onboard. Aside from Trivia at 5 pm, and of course the nightly shows, no cooking lessons, computer lessons, etc., during the day. Very disappointing. We found more to do onboard Seabourne. 4. Internet. It was hit or miss. For an extra fee, you can access YouTube and Netflix, but this does not increase the speed of other websites. I paid for high speed internet on Royal Caribbean and it was like being at home. Certainly a luxury cruiseline such as Oceania can offer the same thing, and the guests can easily afford it. 5. Swimming pool on this ship was comically small. Crowded if more than 12 people in the pool—seriously. 6. No real “ sail away “ parties. There was one, but they only cooked two dishes! I remember on Silverseas and Seabourne, the sail away parties were huge. 7. Very small shower—many guests commented on this— and TV. The TV in our room was maybe 20” diagonally . And a lack of movies to watch. I do think that DVD’s were available, however. 8. We never met the “ concierge” that we paid for. We don’t even know why we paid for this service and what we SHOULD have gotten. Another guest had the same experience and was told that many of what they were promised did not apply to this ship. This guest did meet their concierge but was not happy with the service that was provided. I admit that we should have followed up on this with the staff, but the fact that we had to, and that they did not offer the service we paid for was inexcusable and surprising. Bear in mind that Oceania does cater to an older clientele. We did not pay for any excursions this time, so I can’t comment on them. The entertainment did include a magician and comedian in addition to the standard musical productions found on all cruise lines. This was a nice change from other cruises which only featured musical productions. Staff is genuinely friendly and helpful. Very well equipped gym including spinning bikes and a variety of weight lifting machines. I think the ship was refurbished in 2016 and no complaints about the condition of our room, carpets, etc. Hope this review helps you. Read Less
Sail Date: July 2018
We chose the Paul Gaugin as it was a smaller vessel (only 300 passengers) and everything was included - so no paying for good and drinks. Embarkation/Disembarkation Extremely efficient Service Mainly Filipino crew - extremely ... Read More
We chose the Paul Gaugin as it was a smaller vessel (only 300 passengers) and everything was included - so no paying for good and drinks. Embarkation/Disembarkation Extremely efficient Service Mainly Filipino crew - extremely hard working and very friendly. Couldn’t do enough to help you out Cabin We chose a stateroom. It was actually quite nice to have an, albeit small, verandah. Meant we could fit outside in the morning in our bathrobes - no rush to get changed and go on deck! Cabins were very spacious with a lot of storage. Food There are 3 restaurants. Two of them required a reservation by lunch time that day. These had the same menu each night for dinner. The main dining room needed no reservation and the menu changed each night.The food was very good. Tours We definitely recommend the wave runner tour at Bora Bora. The do one at Moorea,but the lagoons at Bora Bora are more impressive- you also go right round the island. In Moorea we were unable to hire a car last minute, however it worked in our favour as we found the best taxi driver in the island with a wealth of knowledge - also a genuinely nice guy. He was bought up in Hawaii but has lived in Moorea for 20 years.I would definitely recommend booking him ahead before you arrive if you can. He recommended that we get a day pass st the Sofitel in Moorea. It was really reasonable and included lunch, coffee, snorkel equipment,towels and some of the best snorkelling in the trip. PG have contracts with certain hotels only ( it’s the inter continental in Moorea) so local knowledge us key.His name isTeva Wilkes 87764564The phone number is correct but not sure if this is the correct email - but give it a go!tevawilkes@yahoo.cpm All in all, we loved the PG cruise. We are thinking of doing a 10 day cruise next time! Read Less
Sail Date: July 2018
We like ACL and this is our 3rd cruise with them. Pluses: We booked our next cruise with them while on board to get the 15% savings. and no port charges. We like the intimacy of a smaller ship with less hassles going on & off ship. ... Read More
We like ACL and this is our 3rd cruise with them. Pluses: We booked our next cruise with them while on board to get the 15% savings. and no port charges. We like the intimacy of a smaller ship with less hassles going on & off ship. For people with mobility issues the smaller ship is good as there is less walking around the ship.The ship being small could go to ports like Petersburg where the larger cruise ships cant go. An added surprise was overnighting in Glacier Bay and being able to go off ship at Barlett Cove and walk around. Again something that the big ships cant do. When we saw whales the Capt stopped for some time and then rotated the ship so everyone could see.. The ship is all inclusive with no shops, casino or spa. We like this as opposed to the big ships that can push sales constantly. There is no mail box or name on the cabin door so no worries about having to cull advertisements out constantly like on some ships PLUS & MINUS: The food is good but rich and the desserts are constantly pushed, cookies at 10 am, desserts at lunch & dinner. Happy hour with treats then dinner and for the night's program root beer floats & sundaes. For anyone struggling with a sweet tooth or watching sugar intake has a constant temptation. Snacks are kept out. ACL has started room service for breakfast which we didn't use. A highlight was our Tlingkat Native interpreters that came on board in Glacier Bay Barlett Cove with the Ranger for 24 hours. Captain, Capt Brown who was retired Coast Guard.Capt Brown was very pleasant and conscientious .Our hotel manager Nico was excellent always working and determined to please. MINUS: The vast majority of the staff are younger students.We found this to be true on the other 2 cruises we took with ACL. This was a problem that wait staff needed better training and meal service could be very chaotic. Even the Cruise Directors were young so we see ACL as a training ground for students going into the hospitality field. I would like ACL to include and pay higher wages to some seasoned waiters to mentor the young waiters. The waiters try but it can be frustrating to see the chaos and their stress. Internet was sporadic and we lost it in Glacier bay for several days which met that people could not check in with home or use their cell phones except for the 3 hour stop at Barlett Cove in Glacier Bay. When we cruised Tray Arm again the loss of internet & cell from about 3 am the last day until about 8 pm when we arrived back in Juneau..I think ACL needs to improve their WIFI which we found to be slow. People with health issues have on the larger ships access to medical clinic with doctors. On ACL there was a medic I believe but no medical clinic. I believe a heart attack in Glacier Bay could be a major issue for a medical evacuation. ACL does cater to the older crowd with a higher probability of health issues. There is no cable TV and some of the videos shown on the ACL channel were very dated at least 20-30 years old. there were movie videos but the lack of updated videos on the Alaska channel was disappointing. Excursions are mainly walking tours and the fishing, float and Kayak tours had limited space and sold out. I would like ACL to have more variety with their tours and increase the capacity for float, kayaking and fishing. Read Less
Sail Date: July 2018
Wonderful staff, they go over and beyond. Butler Aron was especially great along with the bar staff crew and restaurant staff. Wonderful excursions with great guides. Only thing we could say was the air conditioning in the room ... Read More
Wonderful staff, they go over and beyond. Butler Aron was especially great along with the bar staff crew and restaurant staff. Wonderful excursions with great guides. Only thing we could say was the air conditioning in the room wasn’t working well, but in Scenic’s defence there was a record heat wave booing on. Aron went and got us a small fan for our room which made all the difference. Also, my husband has celiacs which comes with a strict gluten free diet. The boat was great with this, gave us the best bread ever. Would like to see a few higher sipping rums on board but they had a great wine selection. Karol and Razan in the restaurant were so much fun, but honestly they were all extremely good. Cristian the bar supervisor was also great. He has awesome staff. Excursions were a ton of fun. Lots to choose from. Would have enjoyed free time in Cognac, but the tour was great. Read Less
Sail Date: July 2018
The itinerary, dates and length of cruise was the reason we chose Silversea. We also wanted a higher end cruise line, which we understood that Silversea was. The embarkation and disembarkation was the smoothest I've ever experienced. ... Read More
The itinerary, dates and length of cruise was the reason we chose Silversea. We also wanted a higher end cruise line, which we understood that Silversea was. The embarkation and disembarkation was the smoothest I've ever experienced. It was well organized, had little/no queues, and plenty of staff to assist. The ship and cabins, in general, are a bit tired and dated and in much need of a refresh. The cruise was also more formal, particularly as it relates to the dress code, than I would have preferred. No shorts after 6PM and jackets required every evening was too stuffy, especially when you are supposed to be on vacation and relaxing. The food was excellent, particularly La Dame, and the service was top notch. We traveled with a large group (celebrating a 35th wedding anniversary) so 3 small children were in tow, all under the age of 4. I would definitely not recommend Silversea if traveling with children. There were 4 high chairs on the entire ship, which meant the majority of the time, there wasn't any high chairs for our children when we were dining. Also, there was no childcare/babysitting services which would have been nice for the family to enjoy a quiet evening or to go on excursions that required more activity. The pool was small and we were afraid our children would make too much noise and disrupt the other guests, so we really didn't use it much. Not much in general for kids to do. Silversea is definitely an older demographic without kids... The ports were excellent and there was enough time to really enjoy them. I particularly liked the fact that a local person from each port was at the Excursion desk on the ship to provide truly local expertise/recommendations. Our butler, Rooben, was fantastic. He was prompt, courteous, eager to please and anticipated our needs. Definitely one of the best butlers I have had. Our housekeeper, Joanna, likewise was fantastic. Overall, the cruise was nice but I would wait to go on recently refurbished ship and definitely without kids. Read Less
Sail Date: July 2018
We chose this cruise by the ports of call. We arrived early morning in Barcelona and the cruise line representatives arranged for transportation and breakfast at a nearby hotel. Embarkation was quick and easy. Our top deck suite was ... Read More
We chose this cruise by the ports of call. We arrived early morning in Barcelona and the cruise line representatives arranged for transportation and breakfast at a nearby hotel. Embarkation was quick and easy. Our top deck suite was lovely, spacious and immaculate. The huge walk in closet is a bonus.The food overall was quite good - I highly recommend dining at La Dame - with good selections of wine. But the best part of the cruise is the service. It is simply outstanding. Our butler, Marlon, could not have been more helpful and gracious. The wait staff are friendly and courteous. Just superb. We visited interesting ports of call and took advantage of shore excursions at each stop. Some of the tour guides are better than others but in the main we thoroughly enjoyed every experience. I travel internationally quite a bit on business and have pretty high standards, and would recommend the Silver Whisper with no reservations whatsoever. Read Less

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