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Sail Date: September 2018
I only have one complaint. The choreography on the ships own companies show was appalling. I am not sure that I was the target audience to be honest, which is strange as a 55 year old female theatre and musical theatre goer, I believe I ... Read More
I only have one complaint. The choreography on the ships own companies show was appalling. I am not sure that I was the target audience to be honest, which is strange as a 55 year old female theatre and musical theatre goer, I believe I should have been pretty near the demographic? There was no flow between the songs, the vague attempt at a storyline at the start then dwindled and stalled to a halt before the audience could get engaged with any characters that were being developed nicely at the start. If its a review, make it a review, if its a story make it a story, a journey don't mix it. We were on Britannia in March and Ventura in June this year. I think somebody should take a look at whats on offer on P&O, their sets are far in advance of the set you were using. The tiny (for a stage) TV screen starting showing the most uninspired cartoon of fish, suddenly somebody pushed a singer onto the stage, in a mermaid costume, sitting on a fake rock on wheels, it reminded me of a school play. The costumes didn't fit and dancers were pulling at their clothes as they turned away, the styling was uninspired and had no WOW. The sound quality of the band was really badly balanced, has anyone bothered to sit with an audience and actually listen to the sound and whats going on? There was little life in the sound and it made the musicians sound dull and bored. There was so much talent on stage, working hard at getting the best out of what they had been given to work with, being let down by people, who in my opinion are simply not up to the task of producing work that is of a quality that I expected from Cunard. Goodness me, go the National, RSC, go to The Fringe, go see some physical theatre, get inspired, shake it up or you will be left behind, your audience is a lot more educated than you think and its insulting to be served this. Read Less
1 Helpful Vote
Sail Date: September 2018
This was a tester cruise. I thought I would start with my perception of the best. Not sure that was true. There were some disappointing features generally and other passengers I spoke with did feel the service decreased over the weekend of ... Read More
This was a tester cruise. I thought I would start with my perception of the best. Not sure that was true. There were some disappointing features generally and other passengers I spoke with did feel the service decreased over the weekend of the short cruise. They had been on the ship for a longer cruise running into the short cruise. The food was not as good as we had hoped. It was definitely 3 star. Can't complain about the amount of a available food. You really can eat all day. Staff were pleasant enough but not overly so. The shore trip was well executed but unfortunately the shopping was poor as most shops were closed. Overall it was a good weekend but not value for money. I will try other companies to be able to compare with Cunard. On balance I think that my expectations were too high. Set them lower and you won't be disappointed. Read Less
Sail Date: September 2018
Our cruise director was fantastic. She did her very best to resolve problems and kept a very positive attitude throughout the entire trip. We did not really appreciate changing ships after four days, without being told at the beginning not ... Read More
Our cruise director was fantastic. She did her very best to resolve problems and kept a very positive attitude throughout the entire trip. We did not really appreciate changing ships after four days, without being told at the beginning not to unpack all our clothes. Communication would have been appreciated. Loved the electric bikes. Disappointed one tour was cancelled. Loved the opera and piano concert at the palace.... and we are not really opera fans! The performers was fantastic. The setting was dreamlike! Marco, the piano player on the scenic was wonderful. A real entertainer. We really enjoyed his performances. Food was ok. The steak and lobster dinner was a disaster. Most dinner choices were tasty. Portobellos was very good -- but you had only one night. Hated flying Air France ( 9 hours in premium business class with a small bottle of water given at the beginning and a 3 ounce glass distributed in hour 8. Awful service). Loved flying KLM. Our cabin on the Ruby was well laid out. The cabin on the Crystal not so functional. We believe Scenic did the best they could given low water levels Read Less
5 Helpful Votes
Sail Date: September 2018
Horrible customer service for six hour boarding. No attempt to provide customers any relief. No credit offered. Elderly people had to lie on concrete floors for hours. No food offered. No chairs. No communication until 5 pm when Cunard rep ... Read More
Horrible customer service for six hour boarding. No attempt to provide customers any relief. No credit offered. Elderly people had to lie on concrete floors for hours. No food offered. No chairs. No communication until 5 pm when Cunard rep announced it would be another hour or more before checking could commence; this was followed by 1000 people groaning and booing Sheets dirty in stateroom No wine steward in brittania Wines offered have average markup of 500 percent The wine delivered to our stateroom was awful. Vinio rates the wine as in the lowest 2 per cent of wines in the Loire valley and with average retail price of $6. Cunard sure seems to be really cheap these days with the diamond class free welcome gift Food in brittania. Over cooked. Steak full of grizzle and inferior cut. Must be from a discount butcher toss away as certainly not quality. Dry. Tough. Desert chocolate cake gooey and awful. Waiters shakes at best. No pisitive communication with guests Purser desk staff rude and curt 12th floor outdoor restaurant closed for entire cruise even sunny windless days in port. Read Less
1 Helpful Vote
Sail Date: September 2018
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony over ... Read More
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony over the sea is smallish (two people only) but nice. Small love-seat. TV's are in the mirrors, which is fine unless there is a reflection because you would like to have your curtains open to view the sea. Entertainment: umm... no. Corny at best. Pool: Smallish, but it is a small ship, so what do you expect. Restaurants: Mostly good. Except Indochine.... supposed to be Thai and Japanese (or something like that) fusion. Not good. In fact we all got up and left and didn't finish our meals. Wait staff: Some good, some bad. Butler/maid: Ours were very good. Reception Desk staff: HORRIBLE. Rude, unhelpful and in general not at all what they should be. Disembarking: Fairly smooth. Organized tours: some good, some not so good. This was a business cruise, so everything was included. If I had gone on a normal cruise where I had to pay premiums to go to certain restaurants or get certain drinks, I would have been VERY unimpressed. My first cruise... not so sure it won't be my last. It was okay, but certainly I wouldn't think it to be worth the money they normally get for these types of ventures. Read Less
Sail Date: September 2018
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, ... Read More
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, the food was beyond awful. Other than breakfast, totally inedible, There was to nights that my wife could only eat soup and breadsticks. The specialty restaurants were fine, but they charged EXTRA (not so on Seabourne) and we literally had to beg to get in, as they would NOT allow reservations pre-boarding, and once we boarded, they claimed all booked up. Talk about a Catch-22. Third, the cabin was disgusting. there was an old and moldy shower curtain that, because the shower was so small, was constantly touchy our bodies. (photos on request). Talk about a dirty feeling! For the SAME price of a Seabourne cruise, this vacation was sorely lacking. Avoid this cruise line and spend your money elsewhere. Read Less
Sail Date: September 2018
We chose the ship for the itinerary and had been on the ship once before in Croatia. Great itinerary then and only 1 sea day. On this trip, The itinerary was changed about a month before departure, cancelling several experiences due to ... Read More
We chose the ship for the itinerary and had been on the ship once before in Croatia. Great itinerary then and only 1 sea day. On this trip, The itinerary was changed about a month before departure, cancelling several experiences due to WHALE MIGRATION. The whales migrate every year so the company should have not been surprised and should have offered other ports. There were 3 sea days...keep in mind we were in Canada, so we did not expect warm weather. With 3 sea days, there was little to do and of course we couldn’t sit out on the deck...too cold and windy. We took 1 ship tour against our better judgment. We spent a lot of time waiting for people to come out of the bathroom. Food was good but service was inconsistent. Many times meals did not arrive together or parts were forgotten and never delivered. Often food was not hot. Reception staff was excellent. Captain did not keep us very informed about sea conditions and was also invisible. Disembarkation was smooth and pleasant. I would not recommend this itinerary (Canadian Maritime) on any ship in the chilly spring or fall if there are many sea days without programmed activities. The movies that were chosen during sea days were horrendous. Overall, not up to our previous Windstar experiences. Read Less
3 Helpful Votes
Sail Date: September 2018
My wife and I booked an 11-day Scenic Gems of the Danube cruise as a 20th anniversary present to ourselves. It was recommended by my travel agent. This was also a trip that was on our bucket list. Just a few days before leaving for our ... Read More
My wife and I booked an 11-day Scenic Gems of the Danube cruise as a 20th anniversary present to ourselves. It was recommended by my travel agent. This was also a trip that was on our bucket list. Just a few days before leaving for our trip, I was advised by my travel agent that the rivers in Europe were experiencing low water levels due to the hot, dry summer. We were scheduled to be on the Scenic Amber; however, we were told we would likely have to "swap" ships. After arriving in Prague, we were told that we would be on the Scenic Jasper as the Amber was stuck down river due to the low water levels. The ship was to travel down the Danube and stop along the way at cities such as Regensburg, Passau, Melk, Vienna and Budapest. Unfortunately, the low water levels prevented the ship from progressing past Regensburg. None of the river tour companies can control Mother Nature, but how they respond is key. There should have been a contingency plan to swap ships as standard operating procedure, and this did not happen. As a result of the ship remaining in Regensburg, the stops in Passau (including Salzburg), Melk, and Vienna were cancelled and even after the water level rose again, the ship only arrived in Budapest on the very last day when all passengers had to disembark. The company did offer coach rides to Salzburg or Cesky Krumlov. Since we originally had planned to visit Salzburg, we chose the coach ride there, which took hours to get to. As a result, the tour was rushed as we had to be back on the coach for the ride back. The coach rides to Vienna and Budapest were also very long and resulted in tours in which we felt very rushed. We were not able to visit Schonbrunn Palace as we had planned, and the tour guide in Budapest remarked that our tour was the fastest she had ever given. Some passengers were so disappointed at not having had a river cruise that they left the ship early and went home. We decided to stay on the ship and visit as many cities as possible, but it still wasn't the cruise we had hoped for. Each day, the cruise director called us into the lounge to announce the latest decision on what they would offer. This constant state of not knowing added to the stress of our vacation. As the cruise director stated, it was no longer a cruise, but an adventure. The ship itself was fine, although I don't think calling their ships "Spaceships" is justified as our cabin was much smaller than expected, based on the company's description. The service on the ship was fine, although one drink server was very unfriendly from the first day. The food was good, although the breakfast buffet didn't change. All beverages were included, which is nice as this is not the case on most ocean cruises. Read Less
3 Helpful Votes
Sail Date: September 2018
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and had ... Read More
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and had friends who had good experience on Regent and we liked its all-inclusive feature. This turned out to be lavish convenience. Flew into Nice, France, taxied to Monte Carlo the day before departure, and enjoyed the Hop-on-Hop-off bus. Embarkation in Monte Carlo was a breeze -- no lines and the ship didn't seem crowded while we awaited our 2pm cabin availability. Our cabin was 747 -- perfectly placed mid-ship for minimal movement and easy walk to all events. The room was noticeably bigger than other company's standard cabins -- two could actually fit into the bathroom at the same time. Tub AND shower. And WALK-IN CLOSET! We did notice that our Celebrity Sky Suite has more drawers/storage but that's apples and oranges. Staff got us extra clothes hangers and did a good job keeping room spotless. Food in the main dining room, Compass Rose, was very good. Their creative menu changed nightly and they had a long list of standard items, which included lobster, filet mignon, Dover sole, and more. French restaurant Chartreuse provided one our favorite dining experiences with excellent service and amazing food. Our reservation for steakhouse Prime Seven was at 9pm (way too late for us) and checked but never got in at an earlier time. Regent allows you to reserve several months in advance but I suspect suites and longtime Regent customers had already accessed the best times. Regent's buffet restaurant, La Veranda, offers white table cloths and ample service staff will bring items to your table when you give them your table number. We thought the food there was just so-so and lacked much daily variety or creativity. The hamburgers at the poolside grill were terrific and they also had a nice buffet for lunch and casual evening dining. We always preceded dinner with cocktails in the Voyager lounge, where we always found a nice seat by the window -- enjoyed snacks, martinis and the piano player. We'd heard that the entertainment was not a strength of Regent's and we were pleasantly surprised. Their cast shows were as good or better than one's we'd seen on much larger ships...Celebrity, Disney and Cunard. The dancers were amazing and the singers had terrific voices AND could dance as well. Excursions were efficient and well-run by the on board staff. Because Regent offers a variety of included excursions, seasoned passengers know they need to book as early as possible because they often sell-out quickly. We booked early and got all the tours we wanted. Unfortunately, we found out on-board our Rome tour was cancelled due to lack of interest and others we were interested in were unavailable. Gratefully, the supervisor created room for us on a previously sold-out tour. Very nice, patient and accommodating staff. Tour guides were spotty....some were terrific while others were unenthusiastic or very hard to understand (particularly at the Vatican). A guest lecturer provided history and information on several of our ports. His presentation style wasn't particularly entertaining. Reminded me of a college professor who could have used better slides and a laser pointer. Could have been improved with actual photos of ports, how to get to the center of town, what's withing walking distance. I've seen others actually drop in iPhone photos they've taken on the previous cruise. Very helpful. FENDER-BENDER ALERT: When departing Rome's port of Civitavecchia, a major gust of wind pushed our ship into the pier, causing a big dent and scrape to Voyager's portside, aft. We were at dinner in Compass Rose and as we got underway a big THUD visibly stunned passengers. I always look at staff in these situations and you could clearly tell this was NOT something they experience often -- looking to each other like "should we go into emergency mode?" After a while, the captain came on the PA and explained what happened and he'd keep us apprised. The next morning at 7am we were still in port in Civitavecchia and there was no word from Captain, no note on the door, no message on the Regent TV channel, etc. I went to Reception and they also had no information on when we'd be leaving or where we were headed. Finally, the Captain came on and told us we'd be having a "sea day" and would skip our stop in Naples, which had already been changed from our anchor-port of Sorrento for weather reasons. We actually were happy to have a relaxing day at sea after an intense excursion in Rome but many passengers were very upset missing either the Amalfi Coast or Pompeii. For the remainder of the cruise, we tendered or disembarked from the starboard side, avoiding the visible appearance of the dent/scrape. We feel lucky this incident was relatively minor because it could have been so much worse. And everyone agreed the ship could have handled the overnight communication better. Even if they didn't have answers, they could have outlined the facts, when decisions would likely be made...and sent approved information for staff to use when answering passenger questions. Overall, we enjoyed Regent. They have an excellent product, superior staff and Voyager is still in ship-shape. The price would be our only hesitation. We can get similar experiences for less in suites on Celebrity or others. But it still wouldn't be the special experience that Regent or other luxury lines provide. Read Less
Sail Date: September 2018
First cruise and probably the last. The list of problems on this ship are too numerous to elaborate. Briefly - no hot water some days, no self serve coffee/tea available - only available with room service after 6:00 pm, inadequate ... Read More
First cruise and probably the last. The list of problems on this ship are too numerous to elaborate. Briefly - no hot water some days, no self serve coffee/tea available - only available with room service after 6:00 pm, inadequate seating spaces for breakfast and lunch during inclement weather, options for meals are severely limited, old and outdated stateroom, poorly coordinated and overpriced excursions, movie room had seating for about 8 people. At embarkation they lost 2 of our 3 pieces of luggage so that we had to track them down. Three full days at sea with nothing to do - what a waste of time and money. TV program listings on the daily activity sheet were for the day before. They cleaned the brass handrails on the stairs with Brasso and failed to wipe it down thoroughly. Got black on our hands when we used them. Service providers were overly friendly but many did not understand English. One redeeming quality was the workout room was well equipped. Read Less

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