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Cruise Ratings
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1 Helpful Vote
Sail Date: March 2019
We chose this trip to once again hopefully experience the northern lights and to have the luxury of this beautiful ship. The itinerary looked good with overnight stops at Tromso and Alta. Embarkation was seamless, withing 15 minutes of ... Read More
We chose this trip to once again hopefully experience the northern lights and to have the luxury of this beautiful ship. The itinerary looked good with overnight stops at Tromso and Alta. Embarkation was seamless, withing 15 minutes of arriving at Tilbury we were having lunch in the World Cafe and our holiday had started. Very impressed. Our stateroom was ready early and we were given a guided tour of the facilities in the cabin. On my mentioning that I did not drink coffee (there is a coffee maker in the cabin) the steward straight away fetched me a kettle and kept the teabags topped up - he kept the cabin spotless for the cruise and chatted and laughed with us every day, making the experience a bit more personal. We ate mostly in the World Cafe as it was very relaxed and the food was tasty and plentiful. We tried the pool grill and the afternoon tea which were both great and Manifredis italian had great service and great food, The service in every bar and lounge and dining was second to none, Very impressed. There were plenty of interesting lectures to attend, and we enjoyed sitting in the Explorers lounge watching the fjords go by with a tasty waffle and fresh fruit. We relaxed in our cabin most evenings and watched a film on the TV so cannot comment on the evening entertainment. The included excursions were informative and gave us an oversight into each port. The highlight of the trip was 'Chasing the lights' at Tromso where we were treated to a spectacular display of the Aurora about an hour or so outside the town, so many photos ........ On the way home we had the honour of a glimse of 2 Killer whale from our balcony,,,another hightlight. a quick photo and they were gone. March is certainly a good time to take this cruise. The weather was great, even a sunny day in Bergen !! Disembarkation was fairly uneventfull although there was no rep at Oslo to help out. All in all a fantastic holiday and thank you to all the ships staff for a great trip. Read Less
1 Helpful Vote
Sail Date: March 2019
We really lucked out and had fantastic weather for March. Northern lights were spectacular in Tromso. We took a private tour with indvidulltromoso and was better than the one Vikng offered. The weather was sun shine in Bergen also where it ... Read More
We really lucked out and had fantastic weather for March. Northern lights were spectacular in Tromso. We took a private tour with indvidulltromoso and was better than the one Vikng offered. The weather was sun shine in Bergen also where it usually rains 360 days a year. As far as the ship, it is beautiful. The few issues we had with service were quickly remedied by the guest service and restaurant managers. Entertainment was good quality, especially for a ship this size. Food was great. Every night in the buffet were crab legs, shrimp etc. Crab legs were split and easy to eat and delicious. We would definately sail with Viking again and again. Good value as you are not nickled andf dimed constantly. Room service was great for coffee and breakfast....Our cabin was good...floor in bathroom was heated and a little too much though. Embarkation and disembarkation were very smooth. All in all, I would highly recommend. Enrichment lecturesd were also very good. Read Less
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Sail Date: February 2019
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After ... Read More
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After five days of being at sea, there is no let up in the attention to detail and graciousness. The food is generally quite good; the sushi bar is excellent and Manfredi's is uniformly delicious. We regret getting the silver spirits package however because one of us drinks only wine and the included wines listed are sub-par. The hard liquor choices on the other hand are wide-ranging and more than sufficient! Silver Spirits runs about $20/day and covers drinks up to $15, which is the price we normally pay for a single servings of wine so we thought we'd be okay, but were quickly disappointed. Next time we'll know or bring our bottles onboard which they permit. Love the ship, the room to spread out and the wifi has been terrific! Read Less
Sail Date: February 2019
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, ... Read More
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, informal, consistant. The food was excellent in all venues. There is no extra charge for the two specialty restaurants, The public spaces are comfortable with many quiet nooks, books, art, board games, etc. The cabin is large and well furnished with a great bed. The bathroom has a large shower and heated floors, there's a built in night light. Very good entertainment, it varied from classical to song and dance plus we had an exceptional magician who also gave free classes. Viking Star transatlantic fills your sea days with interesting speakers, cooking classes, bridge lessons, craft classes, all free. Overall, great value for money. We are ready to do this cruise again next year. Read Less
1 Helpful Vote
Sail Date: February 2019
I was looking forward to this so much and first time trying Viking, thought the Caribbean would be a good choice as it was one of their less expensive cruises and I wanted to see what the Viking experience would be like without spending ... Read More
I was looking forward to this so much and first time trying Viking, thought the Caribbean would be a good choice as it was one of their less expensive cruises and I wanted to see what the Viking experience would be like without spending too much money. Weather was mixed, some of the Islands are still recovering from various hurricanes so be prepared for infrastructure and transport that may not be what you’re used to. No sea days, in a different port each day ( except San Juan at the beginning ) Let’s start with the good things: Beautiful contemporary classy ship with gorgeous public spaces. Staff good in the main but quite a few seemed to struggle with our British accents and some were surly and on automatic pilot. They didn’t listen. Good cabin stewards. Nice cabin but on the small side. Fantastic bathroom. Top end and stunning spa suite. Expensive for treatments though. Included excursions were ok but given itinerary it was to be expected. Optional excursions expensive. Silver beverage package good at a decent price but all drinks reasonably priced in any event. Other cruise lines should note. Good included WiFi And the not so good: Food and wine Layout of buffet and indeed main restaurant not great. Small ship so narrow down each side. In the main restaurant, you felt at times if you were sitting in a corridor. Service very spotty, wine waiters, difficult to get a hold of, serving staff were different all the time. Seemed a bit chaotic and it took on average around two hours each night for a 3 course dinner to be served. Not always asked if you wanted tea or coffee. Food itself ranged from very good to indifferent and we had over cooked fish and lukewarm food on more than a few occasions. The speciality restaurants offered better service but food didn’t live up to the hype. They take themselves far too seriously in The Chefs Table. The staff need to lighten up a bit and let their personalities come through. Having said that, there was one waiter who was particularly bumptious, condescending and aggressive. After we complained, the restaurant manager sorted it out but it was quite an upsetting experience. Mentioned the overcooked fish in mid cruise survey and was gobsmacked when the head chef called, came to see us in Manfredis that night, got the main chef to come to our table too and arranged for beautiful petit fours to be sent to our cabin. It was impressive how Viking wanted to sort things out. We had upgraded wines as on the package- seemed to confuse staff but in the main the upgraded versions were decent enough. However, the included wines were pretty poor with very limited choice. It wasn’t exactly free flowing either way. Mamsens good, coffee and pastries in the downstairs bar good. Lovely Gelato and desserts in the buffet. You get much better food and wine on Oceania though. No comparison. Room service- we gave up after a few days. Missing items. Wrong items. Entertainment- A real weak point. Good band, four great young singers with 4/5 shows over a 10 day cruise. Couple of movies shown in the evening. No guest artistes. Classical duo. Nice up to a point and then begins to grate. Good pianist but no vocals.Not looking for high impact stuff but it was a bit too sedate. Better than Oceania though where the Tumbleweed roams freely. Atrium bar and Explorers bar very nice places for a pre dinner cocktail. Toshaven - lovely little venue for dancing but not well attended. Good fun though and the band/ singers very good. Didn’t go to any enrichment lectures so can’t comment. Others said they were interesting. No casino but in my book, not missed. We are a couple in our late 50’s so we were at the lower end of the age spectrum. Fellow guests were in the main very nice, polite and courteous. So, summary- there is much to like about Viking BUT at this price point, there are other options that may suit better. It depends what you’re looking for. If only I could combine a bit of Oceania, a bit of Celebrity, Regent and Azamara with Viking, I think I’d have found the perfect cruise line. I thought I had found it, but I wouldn’t rush to book another cruise with them unless the itinerary sang to me. Read Less
3 Helpful Votes
Sail Date: February 2019
We are fairly new cruisers. We’ve been on one other cruise line, Crystal. Viking likes to brag that they’re a better rated brand than Crystal, so all of my views are compared to our experiences on Crystal. Ship: The ship itself ... Read More
We are fairly new cruisers. We’ve been on one other cruise line, Crystal. Viking likes to brag that they’re a better rated brand than Crystal, so all of my views are compared to our experiences on Crystal. Ship: The ship itself is beautiful. It’s classy and well laid out. They were very diligent about cleanliness, so we had no GI issues. It’s modern, well-stated, and the spa is phenomenal. Cabin: We booked an Explorer Suite, which was lovely. It had a wrap around balcony, a lovely bathroom, walk-in closet with a sit down vanity, ample storage, and a living room. My complaint about the room is that other than being able to book our excursions early, there’s no preferential treatment for the room category. The air travel accommodations/booking process was awful, which I will address later. When we got on the ship, we had to go looking for our luggage. It was not delivered to our room. With this room category, I would have expected a higher level of service, but that was not the case. Maybe the owner’s suite has this, but don’t expect anything extra for booking the higher level room. Dining: Crystal totally beat the Viking Sea in this category. The meal quality was spotty. We had great dinners at the specialty restaurants, Manfredi’s and The Chef’s Table, but the quality of service and food was inconsistent even there. The service and food quality at the World Cafe and The Restaurant was sometimes good and sometimes poor. We had great service in The Restaurant one night and poor service the next. They seemed untrained and even the manager was pitching in to help. I felt like this whole voyage was a training voyage for much of the crew. Entertainment: I hate to be negative here, because the entertainers were clearly trying to do a good job, but someone mentioned that it was along the lines of a high school musical presentation. I think that’s a great assessment. The left handed guitarist was great, but I wouldn't book this cruise line hoping for great entertainment. Excursions: We were in the Caribbean, so we were wanting relaxing, water-themed activities. The beach excursions were WAY TOO SHORT. We would just get settled on our beach chairs and they’d say, “time to go.” My advice would be to pay a taxi cab driver to take you to the beach and bring you back. Save the money for the taxi driver. The excursion I was most looking forward to, Cruising the Anguilla Channel, was canceled the night before. I think they knew all along, because it would never show up on our TV under our “excursions booked” tab, but they didn’t tell us until the night before. And take cash! The islands are still recovering and most of the places don’t take credit cards. We booked this cruise 8 months in advance. When we booked, the website simply said, “one free excursion per port.” They really needed an asterisk that made it clear that the excursion was their brief overview of the island in a bumpy, crowded bus. We thought it meant any excursion, which was NOT the case. Shady. Service: Our cabin manager was sweet and it would be difficult for me to fault her, but I found her English to be very hard to decipher. This was the case with many of the crew members. They were just inconsistent. We ordered room service, which is offered 24 hours a day, and more than once, they shorted us one breakfast. They brought the missing items 25 minutes later, but we had to leave for en excursion. The spotty service was most notable in the dining establishments and the luggage delivery I mentioned earlier wasn’t a good sign for our first 15 minutes on the ship. The people in Guest Relations seemed stressed out, probably from the negative comments. Everyone was trying to print boarding passes at the same time and they had trouble with the paper and printer. The spa had great people and they seemed to be the most organized and professional parts of the staff. BIG NEGATIVE: I specifically asked the travel agent and Viking NOT to make us sit and wait forever at the airport for our departing flight, as we had a nine hour flight awaiting us. Viking kicked us off the ship at 6:30 am, and our flight didn’t leave until 1:00 pm. By the time we arrived home, we had been up for 20 hours. There was a flight at 8:00 am that Viking could have booked us on. BIGGER NEGATIVE: I would advise anyone taking this cruise to book their own airfare. The cruise offers airfare as an included feature, but it’s really not worth it. We were flying out of LAX (Southern California). Viking wanted us to fly north to Chicago or New York, IN THE DEAD OF WINTER, just to turn around and fly south to Puerto Rico. We tried to renegotiate different flights that didn’t have us flying into inclement weather. We finally decided to purchase our own outbound flight, but because we did this, they charged us a $100 surcharge, which they would not reimburse us for. You read this correctly, they charged US $100, even though we paid for our own airfare, so we could avoid the illogical flights they wanted us to take!!! Embarkation and Disembarkation: The people were nice, and the guy who loaded the luggage at the Puerto Rico airport was a rock star! There certainly could have been more clear instructions, but we figured it out. Your Fellow Cruisers: Most of the people on the cruise were older people. When I say older, I mean 70+. This is fine, and we expected an older crowd. I am 60 and allegedly a young looking 60, so I had more than one older woman ask me if I was old enough to be on the ship. In fact, some women were somewhat hostile about it. My husband is older than I am, and we generated a few eye rolls and disapproving looks. We were there to celebrate our 40th wedding anniversary, so clearly people were jumping to some wrong conclusions. The people we enjoyed were the ones who ventured out with us on excursions. They were more active and friendly. I guess you don’t get to choose who you cruise with, but just know that it’s mostly seasoned travelers. Read Less
Sail Date: February 2019
We like a more luxury cruise, without kids and casinos. The food was fantastic and all the dining options. The staff went above and beyond to make us feel welcomed and happy. The ship itself is beautiful, yet understated. A clean elegance ... Read More
We like a more luxury cruise, without kids and casinos. The food was fantastic and all the dining options. The staff went above and beyond to make us feel welcomed and happy. The ship itself is beautiful, yet understated. A clean elegance if you may. Thoroughly enjoyed our cruise director Jenna....she was a blast. We will go again on VIKING very soon. We have been on Oceania, and to date that was our favorite. One aspect lacking a tad were the included shore excursions, they really weren't worth getting off the ship for. There were plenty of other excursions offered which we did do and really liked. The wine at dinner flowed nicely but the quality was give and take, one night very good, next night almost undrinkable. It never felt crowded onboard, there were plenty of quiet spots to sit and just reflect at what a wonderful ship this is. Can't say enough good things about our trip to the Caribbean and being on a clean, beautiful ship. One very fun night was dancing under the stars, good music and lots of dancing. We took part in the Movies under the Stars as well, really liked the comfort and popcorn. The ship was spotless clean and all the staff were happy and welcomed us daily. We would give the highest stars to service, then food. We would like to try a suite at some point just to compare. Read Less
3 Helpful Votes
Sail Date: February 2019
Have sailed on most lines over the past 25 years , most recently on Regent, Seabourn, Silversea. We were impressed with the consistently excellent service throughout the ship by the delightful crew. The ship’s ambience is quite serene ... Read More
Have sailed on most lines over the past 25 years , most recently on Regent, Seabourn, Silversea. We were impressed with the consistently excellent service throughout the ship by the delightful crew. The ship’s ambience is quite serene and decor just lovely and comfortable. Food overall is very good. We dined in all of the venues. Our least favorite was the main restaurant due to the noise, confusion, slow service. Guests are squeezed in like sardines and waiters appear breathless as they rush past you bringing plates to the tables. Not a relaxing environment. Our favorite venue was the Chef’s table. On our 5 visits, we received top notch service and food with wine pairings. Entertainment was tastefully done and we thoroughly enjoyed the classical duo. The 4 person dance and singing ensemble were also quite enjoyable and personable, as well. We especially enjoyed Bjorgen. Our steward, Yud, and his assistant were excellent. They kept our suite immaculate and always stocked with whatever we needed. Where Viking failed us is with our cabin (Explorer Suite) in terms of its size and general layout. See separate description as part of this review. Suffice it to say, the designers really failed on this one. We paid top dollar for such an accommodation and we would have been better off spending less and booking a PH category on deck 8. So disappointed being crammed into the over furnished space for two weeks. (And allergies flared up due to moldy massive cushions brought into already cramped space at night.) Included shore excursions were very good for the most part. Wand, of course, the NZ to Australia itinerary is outstanding. Such beautiful countries and the weather was great. Crossing the Tasman Sea (which I feared ) actually wasn’t bad, at all. The ship handles quite well in rocky seas. Overall, we very much enjoyed ourselves and the Viking experience. Read Less
5 Helpful Votes
Sail Date: February 2019
We chose this cruise because we were looking for a 2-week ocean cruise on Viking that provided guided tours of Rome. We had just returned from a 2-week cruise on Viking that toured Norway and the UK. This cruise was excellent in almost ... Read More
We chose this cruise because we were looking for a 2-week ocean cruise on Viking that provided guided tours of Rome. We had just returned from a 2-week cruise on Viking that toured Norway and the UK. This cruise was excellent in almost every respect from the cabin, the crew and the entertainment. Everything was top notch. This excellent cruise was called, Into the Midnight Sun on the Viking Sky. Because of this excellent experience we wanted to sail on another 2 week Viking cruise. We purchased what we though was another 2-week (14 night) Viking cruise from Athens to Barcelona and expected the same features and quality as we had on the previous Viking 14 day cruise. Unfortunately once we arrived on board the ship we learned that what we were sold was actually two back to back 7 day cruises. This was disappointing for two main reasons, first all the entertainment and most all of the lectures were repeated on the second 7 day cruise. Second and more importantly Viking did not provide their same level of excursions in Rome that they typically arrange for all other ports. Neither of the two offered excursions were acceptable to me and my wife as both excursions required us to spend 5 or more hours on our own in Rome. My wife and I do not feel comfortable spending this amount of time on our own in Rome. It is worth noting that the reason the Rome excursions were limited is that this was the embarkation and debarkation port and about 800 of the passengers were leaving the ship at this port. And about 800 new passengers were coming on board here as well. Of the approximately 900 passengers, approximately 100 of us were sold the 14-night cruise. All others were sold the 7 night cruise either from Athens to Rome or from Rome to Barcelona. In talking with many of the other 14 night passengers they too were equally disappointed that this was not a true 14 night cruise. The information in Viking's marketing material mentioned that this itinerary combined two cruises. I did not meet anyone that understood this meant that Viking planned to combined two 7 night back to back cruises for a select number of passengers. We all thought that everyone who boarded in Athens were going to be on a 14 night cruise. The food quality was good. Although the selection was somewhat limited. I would have preferred to have had a larger selection of vegetables, both cooked and raw for making salads. One night my wife ordered a NY strip steak medium at the World Cafe and after waiting 10 minutes the chef came out and spoke to my wife and another passenger about issues with getting their steaks. It took another 15 minutes for the chef to obtain the steak from the kitchen and then prepare it. I assume they ran out of steaks and no one replenished them in he World Cafe.. The entertainment on this cruise was amateurish. The vocalists were right out of college with very little experience. Individually they may be talented but together they did not harmonize at all. We were told that these 4 vocalists were new hires and had not worked together except for 11 days prior to performing their first show on the Viking Jupiter. In comparison to the quality of entertainment between what we had on the viking Sky and on the Viking Jupiter is significant. Jupiter were amateur's whereas Sky were professionals. The atmosphere around the entertainment on the Jupiter was similar to "elevator music". On the Sky the entertainment was much more upbeat, popular hits from the 60's and 70's. On the Sky the band and vocalists often time performed at the pool and there were easily 100 or more passengers up dancing and having a good time. On the Jupiter the band performed a couple times at the pool and there were maybe 20 or so passengers dancing and almost no one listening to and enjoying the music in the audience. We really enjoyed the educational lectures. Bother the resident historian and the astronomer were excellent speakers. This was the maiden voyage of the Jupiter and as such there were a number of mechanical issues. I am sure that within 6 weeks or so all the mechanical issues will have been worked out, unfortunately for us we were the guinea pigs or beta testers for the ship and crew. There were public toilets that would not stop flushing, spa pool water that was too hot one day and too cold another, the hot tub was routinely not as hot as the pool, the infinity pool was not in operation (no water), cabin hot water temperature was for several days way too hot. These issues were minor in comparison to the Rome excursion issue and the very poor quality entertainment. The shore excursions were sometimes too short and did not offer sufficient time to explore the area. For example we purchased the optional excursion to the Medieval Fortified Town of Carcassonne in France. The tour lasted about an hour at Carcassonne by a local guide. There is a castle museum within the walls of this town that required at least 90 minutes to tour. Unfortunately the tour did not provide adequate time to see everything within the castle museum. Additionally, admission to the castle museum was extra and not included in the Viking arrange excursion and had to be purchased separately. The tour of Herculeum out of the Naples port was excellent. The right amount of time and detail in the tour. Highly recommend this optional tour. Unfortunately there were high winds expected in Civitavecchia (Rome) so our stay at the Naples port did not provide sufficient time ofr us to see Naples. The ship had to leave the Naples port early (about 4 hours) in order to insure that the ship could get into Civitavecchia (Rome) so that 800 passengers could make their flights in Rome the following day. The best part of this cruise was the Viking crew. Everyone form the cabin steward to the restaurant waiters and staff were excellent. Almost all staff on this ship were excellent. Knowing what we know now we would not have purchased this 14-day cruise and do not recommend this cruise and itinerary to others. Based on our experiences with Viking on this cruise we most likely will not be traveling with Viking again. Read Less
3 Helpful Votes
Sail Date: February 2019
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ... Read More
We went on this cruise , after hearing how great viking was . Boy were we disappointed . First the good things, the boat was clean new and well decorated . The cabins were the same and they probably had the biggest bathroom that we have ever encountered. The Italian speciality restaurant had the best food on the boat. All the staff that we meet , from the bartenders to the room steward were professional, help-full and friendly. Now the bad . I have always wanted to visit Cuba , its on my bucket list so we decided to try viking due to its itinerary and excursions. We signed up for the one on one salsa class , well it was 12 fellow cruisers to one spanish speaking instructor . It was described as an air-conditioned studio, well it was an outside patio of a bar . On the ride over all the guide talked about was about the rich people that used to live here and how the revolution has helped the people . I went for the culture not a political rally . Second we signed on for the catamaran tour. It was a double decker boat with plastic chairs . We were also signed up for the "kitchen table " this is where we were going to shop on the island with the chef prepare the meal and have dinner . It was cancelled , we found out later that it had been cancelled since they went to Cuba . The meals in the main dining room were disappointing , they seems to not have enough staff and for the few meals we ate there we were always asking for something . This is the first time we had to eat most dinners at the buffet . I know most people do but we r foodies and actually relayed our opinion to the head chef. But the kicker was the captain decided not to go to the second port due to bad weather . We went back to our room and got on the internet and found out that this was not true. The staff told us that the have not visited that port in the last 3 cruises . We were not the only disappointed travelers , that's all people talked about at happy hour and all the next sea day . When we got back home we had an email offering that viking would give a voucher for 500 dollars for a next cruise . I call viking customer service , discussed my concerns and the fact that I consider this to be false advertising . I was put on hold . they came back with 750 each , I refused and asked for ALL my money back. Again I was placed on hold and this time I was offered 250 dollar cash if I signed a non-disclosure form , I refused I stated that why would I go on another cruise when I was lied to so many times. I explained that we cruised a lot and if we were told the truth about Cuba we would have picked another itinerary . .Nothing, so I hung up . My job now is to spread the word about viking cruises and how they treat people . Gregg Read Less
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