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10 Helpful Votes
Sail Date: October 2017
We were particularly interested in the kayaking and camping opportunities which were heavily advertised in the brochure and a major selling point for the trip. Although these were optional activities, the wording and photographs suggested ... Read More
We were particularly interested in the kayaking and camping opportunities which were heavily advertised in the brochure and a major selling point for the trip. Although these were optional activities, the wording and photographs suggested that the only reason you might not be able to participate would be inclement weather. On the cruise, a meeting was arranged to present these activities and we were informed that only 3 groups of 12 kayakers would be organised. As the activity would obviously be oversubscribed, a list would be posted outside the meeting and a 'draw' made to select participants. There would be no camping due to 'staffing issues'. Nothing more was announced until the day before the kayaking when a list of 36 names was posted on a noticeboard. 18 of these were members of a Chinese party who, we were told, had 'special status' due to them being 'around the world' customers. The remaining 18 places were heavily oversubscribed and so many passengers did not get to kayak. With over 200 passengers on the Fram this was a very poor ratio for an activity which was so heavily promoted in the cruise brochure. I wrote to Hurtigruten regarding this issue and finally received a reply pointing out that kayaking and camping were cancelled on this trip due to bad weather. When I pointed out that the the weather had been glorious and the kayaking actually went ahead they eventually sent a very short reply stating that passenger safety was the most important consideration! I still don't know if they simply sent me a stock answer or whether the ship had given them incorrect information. Either way, the matter was dealt with in a very disappointing manner. So, Antarctica and South Georgia are wonderful destinations but if you want to kayak, camp, hike or carry out any of the advertised activities be very careful booking with Hurtigruten. There are other excellent companies out there! Read Less
Fram Ratings
Category Editor Member
Cabins 3.0 3.9
Dining 3.0 3.4
Entertainment 2.0 2.8
Public Rooms 3.0 4.2
Fitness Recreation 2.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 4.0
Enrichment 4.0 3.8
Service 4.0 4.1
Value For Money 4.0 3.5
Rates 4.0 3.8

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