We had a brilliant river cruise on the MS Rostropovitch August 2019 from Moscow to St Petersberg. The ship is very clean and the staff are excellent! Our personal cruise girl Zenka (Jayne) looked after our every need from the minute we boarded to the second we left. She is only young but seemed very experienced and nothing was too much trouble. She ensured everyneed was taken care of and ...
From the moment I contacted Vodohod to book this cruise to the time we were dropped off at our hotel in St. Petersburg, we were pleased. Customer service was great. My emails to the company were responded to within a day. All my questions were clearly answered and the company sent me a letter of invitation for the entire pre and post cruise time we spent in Russia (so we could get our ...
I recognize that on any cruise there is a risk that bad weather can interfere with the experience. However, when problems occur, a reasonable cruise company is honest about the problems, mitigates the problems to the best of their ability, and takes reasonable action to remediate. On our cruise, high waves prevented our ship from reaching St. Petersburg. This had a major impact on the last two ...