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Cruise Ratings
6,290
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1,106
Sail Date: February 2019
This was our first Norwegian cruise. So many complaints! 1. Terrible customer service: upon boarding we discovered no drink or specialty dining packages were associated with our reservation, even though we had paid for them. We had ... Read More
This was our first Norwegian cruise. So many complaints! 1. Terrible customer service: upon boarding we discovered no drink or specialty dining packages were associated with our reservation, even though we had paid for them. We had booked through a travel agent (USAA Travel Services) and the ship customer service desk refused to help us because we had not booked directly through NCL. Very rudely told us to fix our own problem. After someone from the travel agency called the ship directly and provided proof of the purchase, they still would not fix the problem, told us it would take 2 days (of a 5 day cruise!) to update. 2. So many passengers falling down drunk most of the cruise. Could not take my kids to the family pool because of this. Ship employees did nothing about this and continued serving obviously intoxicated people. 3. Dining room staff indifferent and slow. Food quality uneven and often cold when served. Took at least 2 hours to eat a 3 course meal. 4. Very poor wine list. Mixed drinks were good if you could get served. If you didn’t have a bikini on the bartenders would ignore you completely. 4. Had a mini-suit on deck 11. Woken every morning before 5 due to noise from the buffet above. Very poor housekeeping in our suits. Never once met our steward. 5. The kids club had the weirdest hours. Made it very difficult to utilize. Staff was very rude. 6. The spa staff was forever trying to sell you their products. After a very relaxing massage the spa employee would not let me leave until I listened to her pitch, and then was extremely rude when I told her I wouldn’t buy anything. We will NEVER sail with NCL again!!!! Read Less
Sail Date: January 2019
The itinerary was excellent. Embarkation was very smooth as was the disembarkation. The cabin was clean but used glasses and coffee cups were not always replaced with clean ones. Washroom and shower functioned well. Pool towels were ... Read More
The itinerary was excellent. Embarkation was very smooth as was the disembarkation. The cabin was clean but used glasses and coffee cups were not always replaced with clean ones. Washroom and shower functioned well. Pool towels were always available. Entertainment was varied and generally of a good quality. Spa services were excellent. The eating areas were all extremely loud either with the noise of passengers talking or music that was turned up so you couldn't hear anyone talking. Tables were not always wiped clean. Wait staff ranged from friendly and accommodating to surely and lethargic. Quality of food was inconsistent. Beef Kabobs so tough that they couldn't be eaten to prime rib that melted in your mouth. Both obtained in the Venetian dining room. Trying to get into the main dining rooms during the first 4 nights was near impossible with waits of up to an hour. When we requested reservations the staff was curt and said that we should just line up...eventually she gave us 7:30 reservations. Read Less
Sail Date: January 2019
We sailed the Dawn 9 years ago and enjoyed the ship We also loved the southern Caribbean itinerary. Dawn was recently refurbished and looks great for a 17 year old ship. We heard before the trip about some plumbing problems and did meet ... Read More
We sailed the Dawn 9 years ago and enjoyed the ship We also loved the southern Caribbean itinerary. Dawn was recently refurbished and looks great for a 17 year old ship. We heard before the trip about some plumbing problems and did meet some people on board that experienced those issues. This is troubling that NCL sells these cabins and does not seem to do much for those affected. We saw a similar problem last year on Caribbean princess. Fortunately, we did not have any issues either sailing, but it does give you pause that both lines sell cabins with a history of plumbing problems and offer no recourse to passengers affected. We had beverage package and four meal dining package. So along with our platinum perk of two other restaurants we had six dinners in those restaurants. They were all excellent..we used Le Bistro, Cagneys and Moderno twice each and we can’t say enough about the food and service...fabulous!! The remaining dinners were all at Bamboo the free Asian restaurant. We were familiar with this restaurant from sailing the Star two years ago. It is an excellent venue with great food and service. It is very popular, so make all your reservations early. Breakfast was either on main dining room or buffet depending on how much time we had in the morning. Both we fine. One suggestion in the buffet is to have the muslelex available dry. It was soaked in milk. I use almond milk which they would get for me, but only twice was dry muslelex available to which I could add my fruit nuts etc..small point, but other lines do a better job with this. Staff was great entire voyage, happy helpful and courteous throughout the ship. Richard was the cruise director who we had previously on the Star. We had a midship balcony which was great. Entertainment was fine, Jose and Patti returned for second half of cruise,and while we enjoy them, they get stifled by the same requested songs over and over. Comedians were great. Three Knights...singers were good. Did not go to other shows. Itinerary was great along with the weather. Basically took cabs to beaches. Do your research and chose the ones you like. Will give a shout out to the Boatyard in Barbados. Great spot, best deal in Caribbean. It is a five dollar shuttle to Boatyard. Admission is 25 dollars which includes two loungers,and umbrella and two drinks. You also get free snorkeling too. They go to two spots close by, some underwater wrecks and a spot to see the turtles. Snorkeling was pretty good and I did see a large greenback close up. Register for the snorkeling when you pay the admission, it can get backed up if you wait. Read Less
1 Helpful Vote
Sail Date: January 2019
I am platinum latitude member and it was my 9th cruise. And it was the worse cruise I have ever had. I will try to tell you why…. The embarkation was total chaos. They postponed it for 3 hours. It started only at 1 pm. It looked like ... Read More
I am platinum latitude member and it was my 9th cruise. And it was the worse cruise I have ever had. I will try to tell you why…. The embarkation was total chaos. They postponed it for 3 hours. It started only at 1 pm. It looked like 4,000 passengers were trapped in a single terminal room without water and poor air. There were a lot of old people and a couple of them fainted. Having so many people in one room could have been deadly in an emergency. It was very different just to walk into the ship: Quite and cold, unwelcome, none of the staff cheering, laughing, and no washi-washi songs. They were clearly exhausted from the previous cruise. People were moving slowly in complete silence. When they finally admitted us to the ship, cabins were not ready. Beds were upside down, dirty cabins, showers with hair on the floor. It was not only our cabin --it was all over the ship. The crew were washing every wall, elevator, railings, and buttons, everywhere. The walls were dripping with sanitizer water. You could not touch anything. Every surface was dripping. Lines to customer service were very long; even at midnight people were complaining that they did not have their cabins cleaned and their bed were still upside down. They did not vacuum our cabins or any floors until the last day of the cruise. We had to wipe the dust, hair, and filth off our feet before climbing into bed each night. In the cafe: we were not allowed to touch anything. They handed us plates and silverware, cups, etc. We had to be served all food and drinks. This caused long lines everywhere and a lot of anger. The salt and pepper shakers ketchup, mustard disappeared from the tables. To get it you had to stay on line again. To get tea, juice, or water – stay on line. To use the same plate or cup was not allowed. All cushions were removed from the seats. In the lounges, people were sitting or lying on bare foam for the first week of the cruise. Seat covers did not begin to be replaced until the second week. Some were never replaced. People were not allowed to get to the cafe without washing hands before entering the café (which is a good safety measure at any time). They also started a mandatory announcement from the CDC three times a day during the whole cruise, up until the last three days. It was very annoying, but also very instructional. We learned that the CDC requires this level of response for up to three days after the last case of disease. Since they made this announcement and kept up the strict hospital situation until three days before our return that means there were continual outbreaks of disease throughout OUR cruise, even though the announcement said there was a problem ONLY on the last cruise. Library and spa were closed almost all the cruise. Fridges in mostly of cabins were locked, no coffee machine in the room, no glasses for water, nothing. At every meal at the restaurant chairs and tables were moved to the side for disinfectant (my daughter took a video where people in hazmat suits rushed disinfect a contaminated table). Men with air masks all over the ship spraying something in the cabins. They pulled large fogging machines to fill rooms with mist disinfectant. This covered all our belongings. Many passengers claimed they could not stay in their rooms because of the smell. In every port, passengers were not allowed to get in and out of the ship without spraying sanitizer on their hands. The crew was overwhelmed, and we learned many staff were quarantined due to illness. The passengers were also overwhelmed and not happy… Disembarkation: they accumulated people in the restaurant area and halls and kept them there for 2 hours as well. This is typical, however. I think the New York terminal has more problems than any other. I am actually surprised that there is no information about how awful was this particular cruise…. Read Less
1 Helpful Vote
Sail Date: January 2019
We arrived at the cruise port in New York City just after 10:30 AM, People were left standing for hours to check in and get on board. We finally got on board after 3:00 PM. We were told that our rooms were not ready yet and had to wait. ... Read More
We arrived at the cruise port in New York City just after 10:30 AM, People were left standing for hours to check in and get on board. We finally got on board after 3:00 PM. We were told that our rooms were not ready yet and had to wait. around 4:30 they finally said that the staterooms on our deck were ready. We went to our cabin to find that it still was not ready, we had to look for a room steward just to get toilet paper. Our luggage still did not arrive so we waited and waited. At 1:00 AM another passenger told us that we would have to look for our luggage somewhere on our deck. I found our luggage way down the hall, they just left our luggage where ever they could, we had to search for it ourselves. We found out that the cruise before us had a virus on board, so now we were subject to chemicales for the whole trip, they were spraying and wiping the walls, doors, door handles, elevators, rest rooms. What ever was sprayed or wiped was left driping wet. They had people in hazmat suites and masks mixing the chemicales in the halls, all passengers were subject to the chemicals. The staff on the ship were taken from their usual tasks to help with the spraying and wiping, so the passangers were short changed, there were days when our room was not made untill after 5:00 PM. The ship has to many people and was poorly managed, it was very loud and has no place outside of your cabin for peace and quiet. Dining was short changed with not enough help and a menu that had very little changes. The buffet was just ok nothing to write home about where it was often hard to find a seat and then you were sitting on top of one another. When we disembarked from the ship they called our color and had us wait in line outside in the cold untill we got into customs where there was another long line. Getting off the ship took over two hours. Standing in that long line you knew they just wanted every one off the ship for their convenience and without regard for the customers. Read Less
1 Helpful Vote
Sail Date: January 2019
I am a platinum member, but after this cruise I am not going with NCL anymore. They had gastrointestinal virus outbreak on cruise before us, we weren’t informed until we got to the port. 5000 people were standing and waiting for check in ... Read More
I am a platinum member, but after this cruise I am not going with NCL anymore. They had gastrointestinal virus outbreak on cruise before us, we weren’t informed until we got to the port. 5000 people were standing and waiting for check in to start until 3 pm, rooms were not ready for another hours. People were sitting on the floor and staircases. And it’s only beginning. All cruise was a disaster. NCL upper managers don’t care about their guests. They didn’t have enough crew members to serve guests. Absolutely total mismanagement. But I must say our Stuart did a great job. He was great. Service in specialty restaurants was good, but in complimentary restaurants below average. Entertainment below, below average, Nothing to do on the ship. Such a disappointment. Waist of money and vacation. First time we could not wait to get out of ship. Nothing more to say. Read Less
2 Helpful Votes
Sail Date: January 2019
Ship was 3 1/2 hours late boarding and departing. No explanation was given in the terminal. NCL didn't offer anything while thousands of people just stood around (no seating available). Could have at least had a bottle of water or a ... Read More
Ship was 3 1/2 hours late boarding and departing. No explanation was given in the terminal. NCL didn't offer anything while thousands of people just stood around (no seating available). Could have at least had a bottle of water or a snack. Had to sanitize because people were sick on the previous cruise. The ship was dirty when we boarded. Our cabin was filthy with dirt on the floor and a layer of dust on everything. it wasn't cleaned until day 12 of the two week cruise. The cabin was small. We could barely get our bags in the closet. No table in front of the sofa. Small veranda with two non-reclining seats and a 1 sqft table. Small bath. I could barely move in the shower without bouncing off the walls, and I am not big. Several entertainment events were cancelled. Deck activities were not available for the first week. Food was very low end, unless you pay extra for the specialty restaurants. No quiet relaxing place anywhere on the ship. All places were completely disorganized and extremely slow. it took over an hour to get a bagel for breakfast. Crew, while not overly rude, were far from polite. Fitness center never had any towels. Two days the doors were closed with people standing outside waiting for them to open. An officer walked right through without saying a word and never came back to open the doors. Finally we just opened the doors ourselves and went in. They continued to sanitize for the entire cruise. That is good, except the chemicals were very irritating. About 1/2 the passengers were constantly coughing. And since they never cleaned anything, the dirt and dust made it worse. The entertainment was so-so. Two of the comedians were good. For the main show, After Midnight, many people either walked out or wanted to leave. The bands seemed to be competing for the greatest vol. They were so loud they were painful. It was impossible to hold a conversation whenever they were playing, either in the atrium or on the deck. That made it even louder with everyone yelling at each other over the sound of the music. Tobacco road stunk up the entire deck. The smoke odor was so strong we had to leave the game area there. We could even smell smoke on our deck 14 veranda (possibly from someone smoking in their room). Restrooms were never attended and almost constantly dirty. Read Less
2 Helpful Votes
Sail Date: January 2019
After arriving at the port at approximately 10:30 am as directed. We sat and waiting for over 4 hours packed in the terminal with over 4k other people. The ship was quarantined due to a bug effecting over 300 passengers. Once boarding the ... Read More
After arriving at the port at approximately 10:30 am as directed. We sat and waiting for over 4 hours packed in the terminal with over 4k other people. The ship was quarantined due to a bug effecting over 300 passengers. Once boarding the ship the state rooms were unavailable from 3 hours to well over 5 hours with passengers sitting with their carry on baggage on the floor and where ever they could find a seat. The rooms when they were available lacked towels, no vacuums run for 10 days. Dinning there were no salt or pepper shakers available on the 6th day they were giving out packages in some dinning areas and not in others. You were not allowed to get your own plate, retrieve your own silverware, or even get your own coffee. You stood in lines waiting with the other 4 thousand plus people. Dominica Republic was removed as a stop and replaced with Puerto Rico with no explanation. Several of the crew were running around with breathing mask wiping walls and your door and handles leaving them dripping and wet. With a foul smelling disinfectant while passengers were to tolerate the breathing conditions with nothing. All excursions were cancelled in Puerto Rico due to the late departure from NY it was supposed to be 3pm and we left at 7pm. Many brands of drinks were removed from the so called ultimate drinking package. The communication from the management was tight lipped and unavailable. From their own customer service people, "The home office is aware of the problem and has given us no answer". Find another cruise line. Read Less
2 Helpful Votes
Sail Date: January 2019
We chose this cruise because it is out of New York and have sailed the same time for the last several years. It was always 5 star This experience was exactly like the 14 days to the western Carib.Neurovirus Arrived at terminal 11:30 ... Read More
We chose this cruise because it is out of New York and have sailed the same time for the last several years. It was always 5 star This experience was exactly like the 14 days to the western Carib.Neurovirus Arrived at terminal 11:30 . As platinum plus we should have priority boarding .. We did not .. Stood (I sat on the floor till2:30) no water or chairs were offered Room was vey dirty beds not made, garbage on floor, no paper cups or soap. No response from housekeeping Since everyone got on board at the same time it was very hard to find a place for lunch Husband had a hotdog standing up We has a spa mini suite but the spa was closed due to the virus for the first week All hot tubs around ship and once the pool was closed The entertainment except for COM and after midnight was non existent Movies were very old and shown several times The bands around the ship were very good The manager in the dinning room (Moses) saved the day and got us salt pepper and hot sauce . David the concierge did his very best The staff was overworked and kept the ship clean. Had to wash hands before entering the Buffett We had a vibe pass, but hot tub closed or broken as well as the shower Fruit was only served in the vibe once The best thing was the weather NCL can do better and has in the past I will give them another chance... But there are many other cruise lines out there Read Less
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