While most of the staff were very friendly and go out of their way to help you, guest services left must to be desired. Unless you purchase upgrades and shore excursions, don't expect must. Preferential service is give to passengers who pay the extra money, the rest of the passengers' needs are only seen if the staff has time. This includes disembarkation times at ports. If you stop at a port that ...
This is our second trip on Majestic in two years; the first of which was to New Zealand.
THE GOOD
The good news is that the overall energy level has much improved since our lethargic NZ experience. The cruise director and his staff did a great job of keeping us all engaged and there was fun enjoyed by all.
We had a mini suite which was clean and perfectly managed by our steward, Aldwin. ...
My wife and I have sailed on 4 cruises to various places. We have sailed on Royal Carribean and Norwegian. The most recent was on Princess to Alaska. The boarding experience was lacking. Very long line and not very organized. We told the person to use the main credit card for the secondary passenger, but apparently that did not happen, so we were called back down to guest services during the ...
Ship was extremely crowded. Embarkation took hours. Layout of the ship is confusing. A lot of people mentioned their difficulties with the ship layout. Ship is old and needs a lot of repairs. Wires hanging. Elevators required long wait times. Ship specialty restaurants were all booked as well as afternoon tea. So disappointing to not be able to eat in one at least once. Food in dining room also ...
After 31 years, it was time for us to return to Hawaii, so we went by ship. Royal Princess scheduled a 7 day cruise from Vancouver B.C. to Honolulu with a stop in Seattle.
Embarkation at Canada Place was very quick even though we were in the Blue Lane. We picked up our medallions, dropped our bags in our cabin and went to Concerto for lunch. This was the best meal I had in one of the Main ...
Another and possibly our last Princess cruise due to cutbacks ,poor food and very disappointing entertainment onboard.
We have done over 400 days on princess and since the break over Covid we are just completing our 4th long cruise and have felt undervalued and quite frankly ripped off.
We travel in a suite and enjoy the concierge lounge with happy hour every evening with complimentary ...
We chose this cruise so we would have many sea days, but also the itinerary was amazing! We went from Vancouver to Seattle, then Hawaii, French Polynesia, Tahiti, New Zealand and ended in Sydney, Australia. We loved it all! The food on board was great, although we found there could have been a little change from week to week, but all in all it was very good. Even the buffet had good choices! Being ...
Looking forward to seeing couple of new places and revisiting others. Was already on the Crown Princess in Alaska in may and found that the service and food has got so bad. They seem to be leaving the service out and many crew were not trained. We found that they were using the long ride to train staff. While I understand that if we had been told we could have not so hard on the crew we ...
Mediocre PCL experience. As Captain Circle Platinum guests, we received very little recognitions throughout our 7-day cruise. PCL primarily focus seems to be “charge more, give less.” Imposed new charges on services which should be included, such as room service, medallion orders, Alfredo/Gigi’s, etc. Crew seemed tired, overwhelmed, unhappy and rude at times. Managers conduct meetings with staff ...
Apart from a couple of days of wet weather (could not be helped!) our Alaska cruise was wonderful!
The food was fantastic (the best cruise food ever - some amazing choices) and the entertainment was also top drawer including a couple of great shows, and a guy who makes a piano sing and folks smile with his repertoire - Liam Stewart.
Our Buble singer wasn’t quite at the right pitch but even ...