Princess Ruby Princess Cruise Reviews for Family to the Mexican Riviera

4.5 / 5.0
1,976 reviews
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Photo Credit: sros367552
Photo Credit: sros367552
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1-10 of 73 Princess Ruby Princess Cruise Reviews for Family to the Mexican Riviera


Now is not a good time to sail with Princess

Review for a U.S.A. Cruise on Ruby Princess

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CineGraphic
10+ Cruises • Age 60s

I dreaded writing this, but now is not a good time to cruise with Princess. Staffing is a major challenge.......and it's not that people don't want to work, it's that Princess is keeping it's purse-strings tightly closed. They are clearly shorthanded, and the crew they have are trying their best, but are clearly overworked. We were told that at times, the galley crew were getting breaks or ...
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Sail Date: April 2022

Cabin Type: Interior


Not a Good Start

Review for a Pacific Coastal Cruise on Ruby Princess

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smelslikmoney
First Time Cruiser • Age 50s

We definitely got off on the wrong foot. When we arrived for departure the port was changed (Princess did send a notification, but I skimmed through it thinking it was just a copy of our bill) and we had to walk 3/4 of a mile from pier 19 to pier 39 to stand in line for 1.5 hrs in the freezing wind. We paid additionally for early boarding, but that went out the window when we had to stand in line ...
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Sail Date: April 2022

Cabin Type: Mini-Suite with Balcony


three hour line just to check in and rocky seas...

Review for a Pacific Coastal Cruise on Ruby Princess

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lovey49120
10+ Cruises • Age 60s

I choose this cruise because it went out of San Francisco, and was easy for me to access. It started horrifically. The Majestic Princess was in port at the regular terminal. So, our California coastal cruise was out of Pier 37, a smaller building. I arrived on a chartered bus from Sonoma County, and the bus driver was told to have us get off the bus and get in line. He was able ...
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Sail Date: April 2022

Cabin Type: Interior

Traveled with disabled person


Disappointed in Hawaiian ports

Review for a Hawaii Cruise on Ruby Princess

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2blessed
10+ Cruises • Age 70s

We chose this cruise because we wanted to do the 15 day Hawaiian for our 70th birthday. So excited. Day of embarkation, waited over 2 hours to get into building, thank goodness it wasn't raining (San Francisco). Ship is small and does need repair. I think they were very understaffed with this cruise. Our cabin steward and our main dining servers were fantastic. However, the ...
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Sail Date: March 2022

Traveled with disabled person


A huge disappointment that ended our loyalty to Princess

Review for a Hawaii Cruise on Ruby Princess

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Drews_Cruise
10+ Cruises • Age 60s

I find it very important to give Princess Cruises an honest opinion of our recent cruise and how disappointing it was. For this reason I sent them a letter that is summarized by my review. After the 2-year hiatus, we were glad to not only to travel again, but to support our favorite cruise brand, and once again sail on the Ruby. We knew the risks, (well not all of them) however, their Cruise ...
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Sail Date: March 2022

Cabin Type: Balcony


IT Management should be fired

Review for a Hawaii Cruise on Ruby Princess

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mhaughton
6-10 Cruises • Age 60s

Initial booking, BB guaranteed. I specifically stated during booking that I did not want an upgrade. The day after booking and payment, I was upgraded to the cabin I specifically said I didn't want. The ship was understaffed. Embarkation / Demarcation – both unacceptable, 2 hours late for each. Check in especially bad because I couldn't do pre-cruise doc's on their App, I was assigned ...
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Sail Date: March 2022

Cabin Type: Balcony


Not up to expectations

Review for a Hawaii Cruise on Ruby Princess

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Torfaenwesty
6-10 Cruises • Age 60s

We chose this cruise as we wanted to visit Hawaii and the ruby princess seemed like a nice ship. Embarkment - well what a disaster everyone turned up to embark at the same time which led to massive queues everywhere total chaos took us over 4 long hours to get on board. No apologies no information just felt we were left to get on with it. When we did eventually get on board our madellion class ...
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Sail Date: March 2022


Not The Way It Used To Be

Review for a Panama Canal & Central America Cruise on Ruby Princess

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51retired
10+ Cruises • Age 70s

We have sailed on many cruises and took this one because it has been a goal to see the Panama Canal and this one ended in San Francisco, an hour from home. From our first day on board it was clear that Princess has made cutbacks in all aspects of their operations. Limited cabin service, worn and or dirty cabin and balcony furniture, reduced options, quality and portions of food, limited ...
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Sail Date: March 2022


Ruby is tired and apparently Princess is also

Review for a Panama Canal & Central America Cruise on Ruby Princess

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JohnLaura
10+ Cruises • Age 70s

Panama cruise new locks. Locks were great, that was certainly the best part of cruise… Ruby is showing its age. The medallion system that Princess forces on you is problematic. You might order a ginger ale from a waiter (that takes 5 minutes to enter into his device) then wait 10-20 minutes for delivery to your table. This happened again and again. You might order a cocktail while sitting at ...
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Sail Date: February 2022

Cabin Type: Balcony


Mediocre experience

Review for a Hawaii Cruise on Ruby Princess

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ydnewnotrub
2-5 Cruises • Age 70s

5th cruise with Princess. Long awaited trip. Some of the trip was good but much wasn’t. Ship and many employees not ready for this cruise. Common areas beautiful. Rooms run down. Paid for Upgrade to mini suite. Couch so old and uncomfortable barely used. Room steward horrible. Most bartenders and waiters tried hard. Guest service didn’t care. Very disorganized embarkation. Buffet under staffed and ...
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Sail Date: February 2022

Cabin Type: Balcony


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