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Princess Ruby Princess Cruise Reviews for Family Cruises to the Mexican Riviera
4.5 / 5.0
Editor Rating
1804 reviews
6 Awards
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Cruiser Rating
3.6
Average
371 reviews
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Most helpful review
Don't expect them to follow their rules for their blackjack tournament.
"We went on the 10 day cruise and this was our 1st experience with Princess and this ship. We have cruised over 10 times on 4 different lines so far. The ship loading was normal for all cruise lines with no..."Read More
akcruiser3333 avatar

akcruiser3333

10+ Cruises

Age 70s

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1-10 of 19 Princess Ruby Princess Cruise Reviews for Family Cruises to the Mexican Riviera


First and Last time on Princess

Review for Ruby Princess to Mexican Riviera

graciekelli avatar

graciekelli

10+ Cruises

Age 50s

We choose this cruise due to an excellent rate. We have been down the Mexican coast many times and wanted a little get away. We booked a Ocean View cabin, but were pleasantly surprised by an upgrade to a balcony. The food was not good at all. I compared it to something like cafeteria food or hospital food. Very bland and repetitious. The horizon buffet area was horribly crowed all the ...
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Sail Date: January 2019

Departure Port: Hong Kong

Cabin Type: Balcony

12 Helpful Votes


Basic at best

Review for Ruby Princess to Mexican Riviera

Coachron51 avatar

Coachron51

2-5 Cruises

Age 40s

When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for everything. Barely a smile from staff the entire cruise. People just going through the motions. The itinerary is built for travellers 70+. Nothing except comedy show and ...
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Sail Date: March 2019

Departure Port: Hong Kong

Traveled with children

Traveled with disabled person

3 Helpful Votes


Princess is going down the tubes

Review for Ruby Princess to Mexican Riviera

drjsherman avatar

drjsherman

10+ Cruises

Age 50s

We have taken many cruises and have been on most of the lines. I don’t expect Princess to be in the ranks of Crystal, but certainly should be better then Carnival since it is their “Premiere” line. First of all the ship is old and just came out of dry dock so we expected it to be updated. The only upgrade is the room key and hallway monitors which seemed high tech. Other then that the cruise ...
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Sail Date: November 2018

Departure Port: Hong Kong

Cabin Type: Oceanview

4 Helpful Votes


An overnight in Cabo aboard the Ruby

Review for Ruby Princess to Mexican Riviera

Mrs Plum avatar

Mrs Plum

6-10 Cruises

Age 50s

We chose the Ruby Princess due to the date, sailing from LA, and going to Cabo. I also wanted to try a Princess Cruise as I had not previously sailed with them. We had a balcony room and the room itself was average, but with a slightly larger balcony. We would have enjoyed the balcony more had the weather cooperated, but I can't fault Mother Nature. The bed, on the other hand, was the worst ...
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Sail Date: February 2018

Departure Port: Hong Kong

Cabin Type: Balcony

2 Helpful Votes


Last Princess Cruise

Review for Ruby Princess to Mexican Riviera

dnmilo avatar

dnmilo

10+ Cruises

Age 60s

I am a Captains Circle member. My friend and I were on a cruise to mexico and unfortunately he could not make it. On the 5th day of the cruise Princess informed me that I owed an extra 600.00 dollars as I was now a "single." These clowns will do anything to make an extra buck. So for 600.00 they have lost two people who have cruised with Princess over 6 times. In addition the ...
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Sail Date: March 2018

Departure Port: Hong Kong

Cabin Type: Balcony

1 Helpful Vote


Terrible Cruise

Review for Ruby Princess to Mexican Riviera

JenJusten13 avatar

JenJusten13

2-5 Cruises

Age 30s

Let's start from the top. Embarking: The crew outside the ship was a horrible experience. I had a crew member get very hostile with my Uber driver all because he missed a no parking sign that quite frankly I couldn't even see (still don't know if it existed). He was literally flailing his arms inside the drivers car. Next was our luggage that I honestly could have carried on myself but I ...
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Sail Date: February 2018

Departure Port: Hong Kong

Cabin Type: Balcony

5 Helpful Votes


Worst customer service ever

Review for Ruby Princess to Mexican Riviera

mrg31585 avatar

mrg31585

6-10 Cruises

Age 30s

Overall: Our experience was highly soured by the service issues below. Had they not happened, this would have been a mediocre cruise. Service: We had two major issues during our cruise. At our first port, we had booked an outside excursion based on the cruise itinerary. We were warned ahead of time by the tour operator that the cruise might be on a different time zone, so I called ahead to ...
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Sail Date: January 2018

Departure Port: Hong Kong

8 Helpful Votes


Terrible Customer Service and Customer Support

Review for Ruby Princess to Mexican Riviera

MarioD avatar

MarioD

First Time Cruiser

Age 60s

I recently booked a vacation on the Ruby Princess and used a travel agent for the booking, our travel agent assured/guaranteed Princess Cruises will do everything to accommodate special diets, this was not the case. Our Travel agent told us that they sent Princess a list of our dietary requirements including the various foods items required. At our first dinner sitting there were no Vegan options ...
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Sail Date: January 2018

Departure Port: Hong Kong

Cabin Type: Balcony

3 Helpful Votes


Sunny Mexican Riviera Cruise

Review for Ruby Princess to Mexican Riviera

mauimama48 avatar

mauimama48

10+ Cruises

Age 70s

Flew to LA to experience the Mexican Riviera for the first time as we live on the East Coast. Flights and transfers went as planned, all on time and very easy. Boarded the ship and were having lunch before 1p.m. The cabins were ready and luggage arrived early. Embarkation was very smooth. Ship seemed to be clean and in reasonably good shape. Cabin was a typical ocean view, large closet and ...
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Sail Date: March 2017

Departure Port: Hong Kong

Cabin Type: Oceanview

26 Helpful Votes


Disappointing service

Review for Ruby Princess to Mexican Riviera

travelworldcrazy avatar

travelworldcrazy

2-5 Cruises

Age 40s

Ruby Princess is essentially the same layout as Crown Princess, which my family has previously sailed upon, so we were quite familiar with the layout of the cabin and ship. Unlike the Crown Princess, the service on Ruby Princess is extremely poor. 1. During the first shore excursion day, I got sick from the food onboard and had an acute stomach pain. Instead of acknowledging my condition to ...
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Sail Date: March 2017

Departure Port: Hong Kong

Cabin Type: Oceanview (obstructed view)

2 Helpful Votes


Find a Ruby Princess Cruise from £229

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