I dreaded writing this, but now is not a good time to cruise with Princess.
Staffing is a major challenge.......and it's not that people don't want to work, it's that Princess is keeping it's purse-strings tightly closed. They are clearly shorthanded, and the crew they have are trying their best, but are clearly overworked.
We were told that at times, the galley crew were getting breaks or ...
We definitely got off on the wrong foot. When we arrived for departure the port was changed (Princess did send a notification, but I skimmed through it thinking it was just a copy of our bill) and we had to walk 3/4 of a mile from pier 19 to pier 39 to stand in line for 1.5 hrs in the freezing wind. We paid additionally for early boarding, but that went out the window when we had to stand in line ...
I choose this cruise because it went out of San Francisco, and was easy for me to access. It started horrifically. The Majestic Princess was in port at the regular terminal. So, our California coastal cruise was out of Pier 37, a smaller building. I arrived on a chartered bus from Sonoma County, and the bus driver was told to have us get off the bus and get in line. He was able ...
We chose this cruise because we wanted to do the 15 day Hawaiian for our 70th birthday. So excited.
Day of embarkation, waited over 2 hours to get into building, thank goodness it wasn't raining (San Francisco).
Ship is small and does need repair.
I think they were very understaffed with this cruise. Our cabin steward and our main dining servers were fantastic. However, the ...
I find it very important to give Princess Cruises an honest opinion of our recent cruise and how disappointing it was. For this reason I sent them a letter that is summarized by my review. After the 2-year hiatus, we were glad to not only to travel again, but to support our favorite cruise brand, and once again sail on the Ruby. We knew the risks, (well not all of them) however, their Cruise ...
Initial booking, BB guaranteed. I specifically stated during booking that I did not want an upgrade. The day after booking and payment, I was upgraded to the cabin I specifically said I didn't want.
The ship was understaffed.
Embarkation / Demarcation – both unacceptable, 2 hours late for each. Check in especially bad because I couldn't do pre-cruise doc's on their App, I was assigned ...
We chose this cruise as we wanted to visit Hawaii and the ruby princess seemed like a nice ship.
Embarkment - well what a disaster everyone turned up to embark at the same time which led to massive queues everywhere total chaos took us over 4 long hours to get on board. No apologies no information just felt we were left to get on with it. When we did eventually get on board our madellion class ...
We have sailed on many cruises and took this one because it has been a goal to see the Panama Canal and this one ended in San Francisco, an hour from home. From our first day on board it was clear that Princess has made cutbacks in all aspects of their operations. Limited cabin service, worn and or dirty cabin and balcony furniture, reduced options, quality and portions of food, limited ...
Panama cruise new locks. Locks were great, that was certainly the best part of cruise…
Ruby is showing its age. The medallion system that Princess forces on you is problematic.
You might order a ginger ale from a waiter (that takes 5 minutes to enter into his device) then wait 10-20 minutes for delivery to your table. This happened again and again. You might order a cocktail while sitting at ...
5th cruise with Princess. Long awaited trip. Some of the trip was good but much wasn’t. Ship and many employees not ready for this cruise. Common areas beautiful. Rooms run down. Paid for Upgrade to mini suite. Couch so old and uncomfortable barely used. Room steward horrible. Most bartenders and waiters tried hard. Guest service didn’t care. Very disorganized embarkation. Buffet under staffed and ...