This was our first cruise with MSC and was a bit hesitant after reading some of the reviews, but our experience was very positive. We booked a Deluxe Balcony Suite Aurea experience. First, the embarkation process was quick and seamless, we boarded in Civitavecchia, we were on board within twenty minutes from luggage drop off to check in. As this was our first cruise with MSC we had a few ...
We chose this cruise as we had a weeks holiday before meeting family for another part of our trip and the dates and location of the ship fitted perfectly.
We have been on cruises for over 30 years and have sampled many cruise lines over that time, and have changed our style of cruising as our kids were little/grew up/had kids of their own.
This was our first with MSC, and i had not read many ...
Since day one our experience was terrible
I have done 6 cruices before in the caribbean and rhe baltic sea with Royal Caribbean and Celebrity Cruise. This was my first and last with MSC...
First there is nit even water included to drink, normally sodas, juices and water are included in cruices .... here not even water.
Everything is extra cost, I mean everything!!
In Cannes it takes ...
We were a group of 19 between seniors, adults and children and I must say the food in particular was extraordinary and suitable for all ages. We dined every night at Golden Sand restaurant and the service, the food, the experience was amazing. Special thanks to Mr. Islam who made sure our experience was one of a kind.
Cabins were very clean all the time.
We were supplied with clean towels ...
I am writing to express my extreme disappointment and dissatisfaction with my recent experience aboard the MSC Seaview. From start to finish, it was a truly horrible experience, and I feel compelled to bring these concerns to your attention.
To begin with, the customer service provided by the forward-facing staff was nothing short of horrendous. It seemed as though they had no interest in ...
Chose this cruise with a group of friends for the itinerary, size and amenities of ship, and price. Embarked at Civatavecchia, which was very quick and easy. This ship allows passengers to embark at multiple ports, so there are not hoards of people to move. Each day, there were people starting and ending their voyages, and others visiting ports for the day, using separate entrances. Worked very ...
After reading some of the reviews, we were so pleasantly surprised to find all the staff were really very good! If you take the time to exchange pleasantries, they certainly remember you and are happy to engage with you. We were amazed at the different nationalities of all the staff and the fact they could easily interact with guests in several languages! Impressive, compared to our uni-lingual ...
We chose this cruise as we saw a documentary on MSC. It is a great new ship with great rooms and great staff. There are no sea days so there is never really any overcrowded areas.
We booked the Aurea Experience and upgraded to the Premium Plus drinks package, (Well worth it). We suffered a bit of jet lag so didn't get the full benefit of the upgrade but still went pretty close. With Aurea ...
Timing and port selection of cities which we had not visited,Last minute booking to fit a time slot which opened up.The food was not up to previous standards and the one hour time slot did not allow time for coffee. Thje buffet food was same quality as dining room.
Unlike previous cruises there was constant nickle and dining going on. The drink packages and internet charges were high .Expect ...
First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I called guest services to have the sheets changed.
Room was not very clean. I dropped my chapstick on the floor on the side of the bed and when I picked it up, I also ...