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Cruise Ratings
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Sail Date: March 2019
This ship was great, since we are now doing the suite life, the suite lounge and staff were great, from the time we got on till we got off. I would recommend this cruise to anyone. We had the dining plan so only ate once in the main ... Read More
This ship was great, since we are now doing the suite life, the suite lounge and staff were great, from the time we got on till we got off. I would recommend this cruise to anyone. We had the dining plan so only ate once in the main dinning room. The food was great at every venue. Found our new favorite restaurant was Wonderfand. The food was both fun and amazing. The wemsical and happy attitude of the staff was great. Even though we had a group of 5 thus having a odd number of people at the tabl. Food at the coastal kitchen was both well presented and tasted outstanding. Told the family that they had to try something different that they had not eaten before with every meal. While at Labadee we had a Cabana on barefoot beach, this was. One of the best days on the trip. Best no paperwork when disembarking. With luggage valet we were off the sip in less than 5 minutes. Read Less
2 Helpful Votes
Sail Date: March 2019
We are retired and have never been to Cuba before. We thought this would be the perfect cruise for us. We couldn’t have been more wrong. Our first impression was great disappointment. The pool was netted and the water was green. The ... Read More
We are retired and have never been to Cuba before. We thought this would be the perfect cruise for us. We couldn’t have been more wrong. Our first impression was great disappointment. The pool was netted and the water was green. The hot tubs were netted and empty. This was to be the theme of our experience as there so many time things were out of order or closed for maintenance. The soft serve machine was down, three of the seven treadmills were inoperable and the gym was insufficient for the number of guests wanting to use it. We resorted to walking on the walking deck, which was also closed for maintenance in some areas. This ship just came out of dry dock and it was evident. The Windjammer and bars were lacking in supplies that had not been restocked in time for the cruise, but we’re eventually restocked by day five. The shore excursions left a lot to be desired as one was canceled just days before we boarded the ship. Actually after experiencing one of RCL tours with this cruise, we were blessed that it was canceled. We booked a tour for a night in Cuba with RCL and it was so bad, the majoryof people walked out. The music was amateurish at best. We paid $109 per person to walk to a local restaurant and get two drinks and an appetizer that consisted of sliced cold cuts, cheese, grated carrots, and lettuce. We walked across the courtyard to another restaurant had two drinks, an appetizer and tipped our server and the cost of that was about $35 total ( not per person). What a huge mark up for profit, especially when you can get a Lobster dinner in town between $12-15 per person. If anything we’ve reminded ourselves of why de shouldn’t book tours with the cruise line and continue booking thru Airbnb. Our tours in Cienfuegos and Havana that we booked thru them were simply amazing and so much more affordable. We had a three hour walking tour with a small group of five and the cost to us was $45. Our guide even bought us gelato and mojitos as we toured. We had breakfast in Chops and they were slow and didn’t listen to what I requested. I asked for an omelet with mushroom, bell peppers and cilantro and I got an oil covered omelet with tomatoes, onions, and spinach. I ended up not eating it. As we waited we observed ceiling that were missing, paint that was peeled or incomplete. The size of the ship was nice, however, as we didn’t feel overwhelmed by the number of passengers on the ship and there were plenty of areas to go for a quiet retreat if we needed it. With all that being said, I would probably sail again on this ship, but would wait a year so that all the issues could be resolved. I certainly WOULD NOT book another shore excursion thru the cruise line. Airbnb experiences had won my loyalty and business for shore excursions. Read Less
Sail Date: March 2019
We chose this cruise because it was my brother in laws 60th birthday and 9 of us booked to go. I was feeling rather worried after reading quite a few bad reviews after I had booked the trip and we even thought of cancelling. In fact we ... Read More
We chose this cruise because it was my brother in laws 60th birthday and 9 of us booked to go. I was feeling rather worried after reading quite a few bad reviews after I had booked the trip and we even thought of cancelling. In fact we actually went to cancel and then changed our mind on the day. So glad we didn't cancel. The cruise was great. I had seen quite a few bad reviews, mainly about the food and the staff but also petty ones about the size of the TV in the room, the ship being run down etc etc which I just ignore anyway. Yes the ship is going in for a refit but it still looked really good. I noticed some reviewers whinged about the size of the TV but for goodness sake they need to get a life. If you really do want a big TV in your room then I suggest you pay three times the price and go 5 star on another ship as this won't work for you. I could not believe the speed in which we got on to the ship. I was anticipating a couple of hours but from start to finish it was only about 30 minutes or so. Smooth as!. Getting off was a lot slower but the Queen Mary had also docked and there were over 10,000 of us trying to get off the two ships. So the delay was due to congestion through immigration which is not the ships fault but whoever is responsible to allowing two large ships to disembark at the same time. The food was excellent. Bear in mind this was not an expensive 5-star cruise. We mainly ate in the Windjammer cafe for breakfast and the smorgasbord was really good. We always found a seat no matter what time we went and we never felt crowded or had bad service. Most of the basic dishes were the same every day but many of the main dishes changed every day. we even had Yorkshire puddings on Sunday with the roast. The food included one-off things like Lancashire hotpot, scottish tattie pancakes, grilled prawns, banoffee pie plus all the regulars like curry's, noodle dishes stir fries, roast meats, salads and veggies and cakes galore, hamburgers and fries. All in all the food was excellent. My husband is a chef and he was quite happy as was I with the food provided. Each evening we had pre-dinner drinks at one of many bars and lounges and then went to the Sapphire dining room and had a fab 3 course dinner from an extensive menu that took about 1.5 hours. Then a show afterwards and off to bed. Casino, dancing bars etc went on until the early hours in you wanted to stay up. We didn't buy the drinks package as we are not heavy drinkers. If you are, as were some of the Aussies on board who must have had pickled livers by the time they got off, then the package will be good value for you. We were offered it cheaper on the first day when we got onto the ship, than we could buy it beforehand. It worked out with the discount about AUD $1000 for two people for the 7 nights. We just bought a bottle of wine between the two of us and if there was any left after dinner they keep it for you for the next night. All of the staff that we encountered were friendly and helpful. We are easy going people so perhaps why we didn't have any issues. I imagine if everyone thinks you are a pain in the rear then you will find some problem with this ship. The problem will most likely be that you are on it. The staff were really polite and very helpful. We encountered no rude staff at all. We went to four of the shows after dinner and enjoyed them all. We also went ashore each day and took a cab and did our own thing as we have been to KL, Langkawi, Penang and Phuket before. Personally if I ever went again on this particular cruise I would stay on board for all the destinations apart from Phuket and just enjoy the relaxing holiday on the ship. KL is an hour each way from the port, worthwhile if you want to do some shopping especially shoes as it is shoe shopping heaven providing you have small feet (under size 38 or size 8) You can find good day trips available through trip advisor if you don't want to pay the inflated prices on the ship. Remember everything that you buy on the ship is in US$. All in all I will now do another cruise with Royal Caribbean and would go on this ship Voyager of the Seas again Read Less
Sail Date: March 2019
We were a group of five travelers. My husband and I and adult children. The Ship: Beautiful but starting to need some updating. Furniture in common areas is starting to age. Cabin: We had a Central Park Balcony. The location was ... Read More
We were a group of five travelers. My husband and I and adult children. The Ship: Beautiful but starting to need some updating. Furniture in common areas is starting to age. Cabin: We had a Central Park Balcony. The location was great. Our A/C didn't work very well. We called and it was fixed and then worked fine. Excursions: Four of us signed up for an excursion with RCCL. The excursion was described as eight hours with six hours of travel time. I figured that meant two hours at our destination. We received notice that we would only have 30-45 minutes at our destination in a note attached to our excursion tickets. One of our group that stayed back told us that RCCL put our group on the last ferry to leave headed for Playa Del Carmen. RCCL needs to take a look at logistics and prioritize to accommodate participants of lengthy excursions. We ended up with about an hour at our destination because the tour company did a great job, but RCCL dropped the ball on this. I'm glad the ship went to Costa Maya, which we love. Get away from the port (tourist trap) and take a taxi to town. It is my happy place. We took a private tour to a resort/beach in Roatan and didn't leave the ship in Nassau. Food/Drinks: The food is fine, but not as good as in years past. Gone are the free tastings before heading to dinner. I also wish there were more venues included, I'm tired of having to pay extra for every little thing. We did have one specialty lunch at Sabor and it was fabulous. We bought the premium drink package and I wouldn't buy it again. I felt obligated to drink a lot more than I normally do to take advantage of the unlimited drinks. Also, with four port days (although we stayed on the ship during one) and having a lot of activities planned, it was hard to get our money's worth. Entertainment: Excellent!!!! We saw all of the shows and they were very good with one exception being one of the Headliners, however, that is personal preference as I overheard many people had liked it so I won't mention the entertainer. Service: We had excellent service from all staff members we encountered. Internet: We didn't buy internet service. Using the internet cafe to check in for our flight cost us $10.00 for one hour of use. There are no more pay by the minute options. Overall: In an attempt to making cruising for everyone and create bigger ships with more activities, some of us long time cruisers are left behind. I miss the ShipShape program (I think that was the name) events where you collected bucks by doing activities and earned RCCL swag. I miss getting a gift when I cruise as a thanks for being loyal, but overall, cruising is still a great way to travel. We didn't use the gym or the spa. I noticed many of the group exercises classes in the gym have a fee. We picked this cruise mostly for the great itinerary. Read Less
2 Helpful Votes
Sail Date: March 2019
Hi everyone: I have previously reviewed my cruises on Silverseas, Crystal, Oceania, Regent and Seabourne. This time, we figured “OK, so we won’t eat steak and lobster every night, let’s save some money and try Royal Caribbean.” ... Read More
Hi everyone: I have previously reviewed my cruises on Silverseas, Crystal, Oceania, Regent and Seabourne. This time, we figured “OK, so we won’t eat steak and lobster every night, let’s save some money and try Royal Caribbean.” We were pleasantly surprised. As my title suggests, despite the fact that the ship was full to capacity—well over 6500 people, you would never know it. The ship is so large that you never get the feeling that it is too crowded. Don’t get me wrong: it is crowded, but not in a negative way. And, they did serve lobster tail on one night and sushi grade tuna steaks on another. I usually concentrate on the food on my reviews, so let’s start there. Breakfast is nearly identical to the much more expensive cruise lines. The only differences I noticed were no fresh juices and no pure maple syrup. The Harmony even had fresh salmon, but it was definitely of a lower quality than in the high end ships. Other than those items, the choices for breakfast were identical to Oceania, etc. Lunches were superb as well. True, there were no large shrimp, tuna steaks and lamb chops as can be found on the high end lines, but that aside, the lunch options were not that different. Plentiful salads, pizzas, and enough entrees—chicken, pork, seafood and beef—that you were sure to find one to your liking. Desserts were definitely cheaper than on the pricier cruises but I always found at least one I liked. And the cookies were identical to those on Regent and Oceania. Dinner is where the differences begin to show: while I was always able to find a delicious option, the expensive entrees such as tuna steaks, lobster tails, lamb chops, filet mignon and fresh salmon were not available every night as they are on the more expensive lines. The side dishes were much more limited as well. We seemed to get whatever vegetable and potato the chef felt like serving. There was always a fish of the day. Desserts were good but limited. There was no “tea time”; a highlight in Oceania and Regent. At the bottom of the dinner menu every night there were steak and lobster options for about $30 extra. You could order these every night and still end up paying a fraction of what a high end cruise would cost. The Harmony is a kids friendly ship and there were tons of families with younger kids. The clientele was definitely predominantly “middle America”, FYI. All in all, a good experience. Like Norwegian and other similarly priced cruise lines, RC does charge for everything. This is in contrast to some high end cruises where everything is included. I imagine that the average cruiser had a bill well in excess of $1000 for alcohol, excursions, specialty restaurants, etc. I don’t drink, only went on one excursion and my extras were 350. (The super fast internet was about 170 of that. Yes, you can even stream videos.) My daughter only drank and went on one excursion and her bill was close to 450. You can see that we “hardly spent” and it totaled almost 800$! You can also get a slightly cheaper super fast internet without the streaming option. Our cabin was spacious. Plenty of storage space. Amazing water pressure in the shower. I guess that is what the newer ships give you. Staff was every bit as polite and courteous as on the expensive ships. Large well equipped gym. There is a charge for the sauna and steam room. Surprisingly no spin classes or bikes. Read Less
Sail Date: March 2019
Another great cruise on RCL. We had a four night dining package which may or may not have been excessive;) Kids liked Adventure Ocean and Optix, the teen club. Great service from all we encountered! I was worried we wouldn’t like this ... Read More
Another great cruise on RCL. We had a four night dining package which may or may not have been excessive;) Kids liked Adventure Ocean and Optix, the teen club. Great service from all we encountered! I was worried we wouldn’t like this ship as much after taking two trips on the Harmony but I was pleasantly surprised and reminded of why people sometimes choose smaller ships- ease of getting around! The pools were never too busy and the kids area wasn’t ever too crowded for my kids. They loved the flow rider and the water slides. I’m glad RCL has added those slides to even these smaller ships. This is the second time we have done this itinerary, four stops in a row with 8 days total. It’s my favorite... now we are ready to go longer than 8 days!! The food everywhere was great, in my opinion. The pastry chefs knew what they were doing! Chops Grille needs more kid friendly options for appetizers though. All the servers in the main dining room and specialty restaurants were so kind to my girls, it was very sweet. All in all I would 100% recommend this cruise to anyone. Read Less
1 Helpful Vote
Sail Date: March 2019
We went on SOTS with high expectations considering the price we paid. After we booked, we were disappointed to review the beverage package price. It was 1100$ for 2 adults to get the deluxe package. Then the number of restaurants you ... Read More
We went on SOTS with high expectations considering the price we paid. After we booked, we were disappointed to review the beverage package price. It was 1100$ for 2 adults to get the deluxe package. Then the number of restaurants you can eat at are limited. Windjammer and main dining room are included. You may also have a slice of OK pizza at Sorento, or grab a quick snack at cafe promenade. As for the rest, you have to pay extra and they were fully booked when we tried to go. Food at the main dining room was average at best. My pastas on a busy Tuesday night are better that what we were served, for instance. It is very annoying to pay a huge price and get that kind of food. Basically, good food is not included in the package and even if you want to pay, you have to schedule in advance. There are a lot of extras on the ship. Kids wanted to watch a movie at night in our stateroom while we went to an adult show. We paid 12$ for a movie that was on Netflix, plus 6$ for popcorn. This is abusive. The configuration of the dining rooms are confusing. Spoons are not with the soup, dressing for salad is not with the salad, etc. Except for deck 15, water is hard to find on the ship. You are not allowed to refill your bottle of water, for public health and safety issues! They give you plastic bottles instead, which is a huge environmental fail according to me. Toilets are difficult to find. On the Promenade, you have quite a few restaurants and you have to go all the way to the staterooms to find one single toilet. You have to adjust to the ship schedule. When on holiday, you don't want to follow schedules. Yet, zipline is closed between 12h to 2h, and so is the kids club. I never managed to do the wall climbing, as we were never on schedule. You'd better carry your running shoes, shorts and t-shirt with you when you go to the Abys and zipline, otherwise, you will be sent back. We never managed to do the laser tag. It was already fully booked on Wednesday for the whole week. Essentially, all we could do during the day was the pool and slides. It get boring after a couple of hours. SHOWS are excellent. We loved the aqua theater show, as well as the comedy show. The pianist was excellent, and so was the bands. We were very impressed with the quality and the talent. Karaoke was fun too! The beverage package was expensive and red wine was warm. There is very little selection. If you like French or Italian wine, you will find it hard to find. Otherwise, you have to go to Vintage and pay extra. Service is top. Kids club is very basic. Just a playroom with computers. No multilingual personnel when we tried to go. We couldn't enjoy it. Solarium was the best, but we only managed to go for 15 minutes because it is for 16 YO and more. Food was good too. Read Less
Sail Date: March 2019
Back from a family cruise with teens. Embarkation and desembarkation: fast and easy. Despite the 6500+ passengers, you never feel crowded (except in Windjammer). Stateroom: We had 2 balcony rooms, ocean view. The room attendant ... Read More
Back from a family cruise with teens. Embarkation and desembarkation: fast and easy. Despite the 6500+ passengers, you never feel crowded (except in Windjammer). Stateroom: We had 2 balcony rooms, ocean view. The room attendant came twice a day to clean. Dining: Disappointed by Windjammer. Everything was fresh but the choices were greatly reduced. Breakfast was particulary below expectations. No omelette station, no more little croissant, the apples and oranges are behind a window so you have to wait in line to ask for some, the bread is already toasted and put in a basket but only in a couple of place, so quite cold by the time you get some. Main dining room: We found out that the good breakfast is at the main dining room (a la carte or buffet). One morning the even had a chocolate fountain that was spectacular. Dinner was good. Lobster night is back at no charge, serving only the lobster tail. Specialty dining: Chops and Izumi were delicious. Jamie's Italian was very good but lacked the Wow you expected from a specialty restaurant. We wanted to tried it but I would not return. Climatisation: That was a problem throughout the cruise, in our room and on the ship. The main area were either cold or hot, depending ot the days. At one point on the Royal Pormenade, the air conditionning was working mainly in the area at guest services but it was really hot around the shops and Boleros. Staff told us that this is usual and that climatisation needs improvment. Shops: For alcohol and make-up, you better check the price at home. Some items were a deal, some others not so much. Medical clinic: Went there for a minor issue. Staff is friendly and knowledgeable. Consultation was 180$. Though the sanitation is a priority everywhere, the medical clinic restroom strangely had no motion sensor soap dispensor. If the clinic is closed, there is a vending machine on the 15th floor where you can get a variety of medication (ex: advil) and personnal hygiene products. You can get free medication for seasickness if need be, in a box at the entrance of the clinic. Entertainment: Amazing! There were so many shows to enjoy and the whole family loved it.We were really impress by Hiro at the Aquatheater. If the show you want to see is sold-out, go wait in line and 10 minutes before the beginning you will likely have a place. Slides: Water slides are much fun and the whole family will enjoy it.. The Ultimate Abyss is OK but after 1-2 times you will have enough. Ports of call: Nassau: Stayed on the ship to enjoy it. St-Thomas: Went to the beach by taxi and had a great day St-Kitts: We booked a private tour with Royston and that was the highlight of our trip! We visited Brimstone Hill Fortress National Park in the morning, saw many off the path places on the island and went to the beach after. Symphony is a great ship with many things to offer. However, the difference with the other Oasis class ships is not that significant to me, except for the slides. Read Less
2 Helpful Votes
Sail Date: March 2019
This cruise was to celebrate our mom's birthday. I booked us a junior suite which she loved. The rest of the family had interior rooms. The suite was beautiful however I only saw our room attendent once and that was because I hunted ... Read More
This cruise was to celebrate our mom's birthday. I booked us a junior suite which she loved. The rest of the family had interior rooms. The suite was beautiful however I only saw our room attendent once and that was because I hunted him down to ask for more towels, ice, coffee pods for coffee pot and menus for breakfast room service. These items are typically provided automatically. Water bottles are also typical however they were not provided in my room or my other family rooms. I always make it a point to get to know our stateroom attendent and always have had excellent service however this was not the case. The ship seemed a bit stingy with certain amenities. Half and half for coffee was only available in the main dining room. I asked for it in the windjammer and room service but was denied and provided with tiny containers of fake creamer. We all also paid for the drink package. The drinks are now being served in tiny cups and when you ask for a bigger glass they make it a point to tell you that just because you get a bigger cup doesnt mean you get more alcohol. There also seemed to be a shortage of bartenders at the busy pool bars with a max of 2 at each bar and sometimes just one serving a huge amount of people clamoring for a drink. The ship was very nice and clean on the inside however the outside was filthy and no windows were clean.....they were so dirty you could barely see out. Not once did we see any crew members cleaning the outside of the ship. I have always seen them doing this on other cruises. We wnt to the Atlantis aquarium excursion and We were very impressed and plan on going back. The casino on the ship was very clean and not too smoky. My son came home with an extra $900. Cococay jet ski was a blast like it always is. I will miss the serenity of the island once the new "theme park" is done. I doubt i will go back as i would prefer visiting an island not owned by the ship so they can nickel and dime me more. The changes to Cococay were not really necessary. All in all it was a good cruise and mom had fun which is what really matters. I dont think i would do this cruise again however and am hoping the stingy service was just on this ship and not a new implementation made on all the royal caribbean ships. Read Less
2 Helpful Votes
Sail Date: March 2019
First cruise after it being refurbished. We chose this cruise because of its itinerary and it being 9 days. The renovations to the ship are very nice. Unfortunately some were not complete so, therefore, we didn’t get the full ... Read More
First cruise after it being refurbished. We chose this cruise because of its itinerary and it being 9 days. The renovations to the ship are very nice. Unfortunately some were not complete so, therefore, we didn’t get the full benefit. If I would of had children along I would have been disappointed because one of the slides was not operational yet and the children’s play areas were not complete. For 70 year olds that didn’t care about those things it was great. Food, service and entertainment were all excellent. We were traveling with a group of 12 and everyone had a great time. Small complaint was the first couple of nights were slow in the main dining room but it got better as the week went on. Also, the only movies offered in the cabin you had to pay for. There should be at least one or two movies a day you don’t have to pay for. About the only TV was MSNBC and Fox News. I know you are not on a cruise to watch TV but sometimes you like a little quiet time away from the crowds and music. They showed movies out on the pool deck but you couldn’t hear and who wants to sit in the hot sun to watch a movie. We did feel that the ship felt a little crowded. I don’t know if it was because some venues were not open yet and everyone was pushed into the areas that were but at times it was crowded. Read Less
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