Embarkation and disembarkation went well. The ship definitely needs to be updated. Cabins look so outdated. This ship should not be rated as 4.5 stars. The most disturbing thing is that staff was very unhappy and not trying to please customers at all. This made my experience with RCL Adventures of the Sea very bad. I knew that their job is hard, working non-stop 11 hours a day and 7 days a ...
We had heard about RCCL and decided to try them. Very disappointed in EVERYTHING. Food was sub par, service extremely poor, friendliness of the crew and service staff. The dining room was a complete nightmare regarding food and service. Windjammer poor service, dishes sat on tables for 15 minutes and only removed when we called attention to the manager. I have been involved with McDonalds ...
Chose this cruise with ten family members because it went to the most island ports with an exceptional ship. Huge TV that could have been exceptional, but was not used for music video (stupid human video instead). No "Bon Voyage". Announcements were not in English that you could understand.
Service staff were exceptional. Best ever. Soft drinks sometimes tasted like pool water. Room ...
Our stateroom toilet did not work for 4 days. Had to go down 2 floors to use the public restroom. Our stateroom phone did not work for 4 days. Glad we didn't have an emergency!! Extremely poor customer service from gentleman at desk regarding these issues. 150 words would not be enough to describe my dissatisfaction with how these issues were addressed, not to mention the poor quality of ...
We booked this cruise because we loved Royal Caribbean and all of our previous 5 cruises with them. This particular cruise was disappointing, to put it politely. Fellow cruisers were rude, obnoxious and, at times, out of control. Seasoned cruisers at our dining table made these same observations and, were discussing other cruise lines for their future cruise experiences. Entertainment was subpar ...
I always read bad reviews thinking that that person must always be angry or hard to please and I truly never thought I would ever have to write one. Unfortunately, the ship and level of service were just in too bad of condition to not speak up. Below are some selected items I wanted to review:
Overall cleanliness of the ship was poor. Furniture was very worn and the carpet has possibly ...
This was my "BIG 60" birthday cruise and honestly I thought that it would have been cancelled due to "foreseen" bad weather conditions. I picked this particular cruise because
1) I would be on the ship on my birthday
2) I don't like being on the water constantly (port stops are very important to me)
3) I have always preferred Royal Caribbean cruises until now.
The food was excellent, ...
Some way we did not go to any of the ports on our schedule, because of Hurricane Maria. We paid for 6 we got 3. The real problem is that there were no options presented.
Some of the wait staff were so busy having fun they ignored the guests. (Most were nice, friendly and accommodating though)
The Flowrider was the best part of the experience. Alexandra and Levi and the rest of the team ...
Because after several times cruising in the Caribbean we had not visited these islands in the Southern Caribbean. Also we were on a cruise in June 2017, with Royal Caribbean in Alaska, and booked this cruise. The cruise was scheduled to depart from Puerto Rico on the 16th of September. Days before the hurricane IRMA brushed Puerto Rico. We could see by the weather forecasts that Maria was ...
Sorry but no....the guests did NOT all agree. We had no choice but to go - Largely a "plug" for Royal and a complete write off. They had other ships from those cancelled cruises that could have come and taken an entire boat full of people. The supply they dropped was a JOKE. Our itinerary was changed before cruising to an overnight in Aruba, no St. Maartin. Ok, not a problem and we scheduled ...