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21 Helpful Votes
Sail Date: September 2018
We have traveled with Celebrity, Cunard, P & O and Princess and till now Princess was our clear favorite, but our experience over the past 3 weeks has left that favoritism in tatters! There were many negatives on this ship but I ... Read More
We have traveled with Celebrity, Cunard, P & O and Princess and till now Princess was our clear favorite, but our experience over the past 3 weeks has left that favoritism in tatters! There were many negatives on this ship but I will start with some positives. The staff were all very helpful, polite and generally good at their jobs. The ship itself was extraordinarily stable with almost NO rocking and rolling over the entire 22 days even though we traveled from Asia to Australia. Their system of taking the passports from the passengers to ease the immigration processing worked in most cases and the tendering service on the one occasion it was used was extremely smooth. Sadly, the negatives affected our cruise more than the positives, with one having a major effect on us throughout most of the trip. I will work through them in a logical order. Some are not fixable but it is probably best if you are aware of them rather than being surprised later. For this particular cruise the boarding in Shanghai was a nightmare. I am told that Princess were not responsible for the debacle in Shanghai and had indeed tried to be in control and failed. All I can suggest is that in future they avoid Shanghai altogether. It ensured most of the passengers boarded the ship in less than a positive frame of mind and could well have been part of the reason so many people were negative about the ship . For our part, the cruise was spoilt by our inability to have the balcony door open at night, but more of that shortly. On the first evening we went to dinner in the any time dining restaurant, Symphony, at 6.30 only to be handed a buzzer and told to go away and wait till it buzzed!! I assumed they had made an error as there were plenty of empty tables in the restaurant and told them I had any time dining, but they said they realised that and to take the buzzer and wait. 40 minutes later it went off and despite a preference for a table for two, we were forced to share a larger table of six if we didnt want a further delay! In all the cruises with all the different shipping lines we have sailed with that was the first time that had ever happened. Any time dining in the past referred to any time WE wanted to eat not any time the staff could fit us in! As a consequence to eating so late, I had severe indigestion that evening and in order to avoid that problem again we went to dinner at 5.45pm each night to ensure we got mostly the same table and didnt have to wait to be placed on a table. However it completely nullified the point of any time dining which is one of the main criteria we look for on a cruise. The other main essential for us is a cabin with a balcony so we can sleep with the door open at night. The reason we do this is because we enjoy fresh air and it usually avoids the problems associated with breathing recycled air conditioned air and the coughs and colds that often causes. On this cruise, despite paying so much extra for a balcony (and indeed a mini suite) we were unable to sleep with the balcony door open for all but the final few nights. The reason for that was a loud ''howling'' sound that erupted spasmodically from the wall next to the door when it was opened. Sometimes it was a high pitched whistle and other times it sounded like the night of the living dead! On the morning of the second day, we asked the cabin steward to listen to the sound and see if it could be fixed. He appeared horrified and baffled by the noise and told us he would get someone to look into it. Nothing happened so we assumed it was something structural which could not be fixed at sea and started sleeping with the door closed. Whilst it had an impact on the cruise from our point of view, we understand that sometimes there are events that are outside peoples control. However, on the 18th day an engineer came to the cabin to check our fridge and while he was there I asked if he knew what was causing the wailing sound when the door was opened. He listened to it and recorded it on his phone after tracing it to the panel of the bulkhead beside the door and told me to call reception and request a carpenter. I did this as he waited, but all that achieved was the cabin steward arrived asking if I had called for him. I explained I had asked the engineer about the noise we had told him about 2 weeks earlier and he called down to someone and spoke to them in a foreign language and left after telling me a carpenter was on his way. After a while we left the cabin as well. 8 hours later I called down to reception to ask if the carpenter had been as the noise was still there and they said he had been and not heard the noise when he opened the door and left! I had explained it wasnt constant but irregular and often. After dinner there was a message to call reception if the noise started - which it did almost immediately. They said the carpenter would be there, but it took about 2 hours for him to arrive! Around 10.15 that night the carpenter came. The noise was very much on and off and not as serious as before but he did at least hear it and started banging a hammer on a screw driver. A manager arrived part way through and then when the noise stopped they both left and the carpenter said he would check back in the morning to see if the noise was gone. In the morning we advised him it was substantially reduced but still there a little and he then filled several gaps with silicone and from then on it was perfect. However it was annoying to discover we had paid for a mini suite for the balcony and not been able to use it for all but the final 3 nights despite pointing out the problem on the first full day! We may as well have paid for an ocean view for all the good of it. THAT issue obviously had a major impact on our cruise and its enjoyment. But it was not the only one. On the Majestic there is no promenade deck as such. On EVERY cruise ship we have traveled on in the past we could walk around the entire deck with a nice view and fresh air as we go. This was not possible on the Majestic and I believe that is a major design flaw. We took a Princess shore tour in Singapore and have to say we were shocked by the poor condition of the coach we traveled in. It was quite old and the air con was VERY limited. Worse still when the engine idled it was impossible to hear the guide speaking and the smell of petrol became quite over powering at the back of the bus where we were seated.Having said that, we could see the other coaches were all quite new, so it is possible we were unlucky. However the tour ended at some markets in China Town. They were about the least inspiring markets I have ever seen and having driven past all the fabulous stores on Orchard Street, a stop THERE would have been far better than ending up in a smelly third rate market! Due to the passenger numbers on the ship, there is another problem - not enough places for passengers to sit and read quietly. Most of the common areas are so full, there isnt a seat to sit on at times and far too much noise when there is. The lounge in front of the Hollywood Club was either full up (which it was all day) or the odd person would come and play the musical instruments around the place (BADLY) to interrupt any attempts to have a quiet moment in the evening. I am sure that sounds picky, but a lot of passengers look for that little place to sit and have some peace on board. On Majestic it really doesnt exist. For Trivia, there were more people than seats which resulted in my missing out a few times and I assume others missing out when I didnt! The room just wasnt big enough for the passenger numbers. The little nook and cranny problem was exacerbated by some of the few areas available being closed off now and again so a British film crew could film a fake wedding or give a (fake) impression of quiet areas on board as they made their free advert for Princess which will be shown on English TV shortly.! Finally I should mention the entertainment, which was disappointing. In over 3 weeks there were only 3 major stage shows on board - UNHEARD of on any other cruise where they are usually every second or third night. Whilst the value of the other entertainers is very much subjective and affected by personal opinion, the stage shows by the singers and dancers are what most of the passengers look forward to and less than one a week is pathetic! As for the other entertainers, some were good and some were iffy at best. I wont criticise individuals because as I said it is all a matter of personal opinion but for me, I have certainly seen better on every other cruise in the past. These are not all the problems or all the things that adversely affected the cruise for us, but I am sure if these had not been applicable the rest of the problems with have dimmed into insignificance. We may reconsider, Princess in the future, but at this moment we are very disappointed with them. Read Less
21 Helpful Votes
Sail Date: March 2018
Chose this cruise for Asian itinerary Always liked Princess and am in elite class Embarkation was a nightmare in Shanghai and the queues were a portent for much of the trip,dining rooms,buffet,coffee places etc Huge casinos and tiny ... Read More
Chose this cruise for Asian itinerary Always liked Princess and am in elite class Embarkation was a nightmare in Shanghai and the queues were a portent for much of the trip,dining rooms,buffet,coffee places etc Huge casinos and tiny library Not enough sun beds when it got really warm Staff as usual doing their best but overall the worst cruis l l have been on The enrichment talks were moderately interesting but were about the Australian outback We were travelling in Asia There were movies under the Stars but would you go on deck when it was really cold, There was a special cocktail time for elite members 4 till 6!! We ate dinner after 8 to try and minimise queuing so this was no use to us I could go on and on but no doubt Princess will ignore This ship is designed l think for the Chinese Market not for westerners who are used to a m higher standard Read Less
13 Helpful Votes
Sail Date: March 2018
I've sailed with Princess 19 times now and this was probably the worse. Started off with a very, very poor embarkation process in Singapore, though much of it I blame on immigration I do think that Princess could work better with ... Read More
I've sailed with Princess 19 times now and this was probably the worse. Started off with a very, very poor embarkation process in Singapore, though much of it I blame on immigration I do think that Princess could work better with them to move people through the hot, hot terminal. Nice TVs, 48 or 55 hung on the wall, so this was a plus, however I bring lots of movies with me and an HDMI cable. While the TV had these outlets they were unreachable and the remote would not allow you to change inputs, nor would the TV, so no movies to watch from my Laptop. Fox news is a plus! usually these cruise ships have only BBC and CNN but this one had Fox which is a real plus for me. Staterooms typical size. We were bringing our granddaughter but she cancelled at the last minute which was a godsend for us! Had she been on the little pull out couch it would have been very, very hard moving around the room. Vines, no Sushi, very disappointing! We had the late seating. I do this because I like to go to the show first, then have dinner, then bed. Well let's fool me, most shows started at 7:45pm on this ship, so we only got to see one or two, which was also disappointing. Hollywood Conservatory is an enclosed pool area and quiet area, however they keep the place freezing cold. I don't know how people can sit around the pool in there when it's so cold. Perhaps that's why it was never really crowded. I was looking for some R&R time in this retreat but didn't bother. One day I went to the future cruise office. Waited 15 minutes to be talked to. Unfortunately the clock had just struck 1pm when they close and the lady totally blew me off, told me I had to come back later. Not a good way to handle customer service. Wait staff was great as they generally are on Princess. The customer service desk was horrible. You could never get a straight answer out of them! By the last day I had had enough so my wife and I went to complain to the manager. We got one of the assistants and prior to him coming out of the office we had asked what time we would be getting our passports back, the girl told us by 7am the next day (departure day). While we were waiting another person asked the guy next to us and he said after 6pm tonight. Just another example of not getting a straight answer. When we told the assistant manager of all the issues we had with his service desk and what had just happened, he politely said "thank you" and walked away. Sorry, that is not good customer service. Read Less
3 Helpful Votes
Sail Date: March 2018
We chose this cruise package because of the destinations. We have been on quite a few different cruise lines but hadn't been on a Princess before. We embarked the cruise in Singapore and the queues were massive and slow moving. We ... Read More
We chose this cruise package because of the destinations. We have been on quite a few different cruise lines but hadn't been on a Princess before. We embarked the cruise in Singapore and the queues were massive and slow moving. We arrived at the terminal at 12.30 and did not get to our cabin until gone 4pm. The fact that there were two cruise ships embarking didn't help I'm sure. A bit of poor planning perhaps? The ship is about a year old but I found one or two issues that pointed to poor build quality of some of the internal structure. For example some hand rails in the public areas were loose and out balcony sliding door was extremely stiff and creaked and groaned all night. The seating in the bars was very limited and filled up very quickly. There is a POLICY that forbids the reserving of sun beds on the pool deck but this was not policed at all. At any one time up to half the beds were reserved with towles, books etc but otherwise empty. We even noted some people reserving two beds each, one in the sun and one in the shade. The entertainment was only so-so. There were a couple of excellent comedians but not much else to excite. Food was good to very good and the choice was wide and interesting. The cabins were a little smaller that we have previously experienced but adequate and the bed was comfortable. As I said we chose this cruise for the itinerary and here we were not disappointed. In future we may use Princess but again only for the itinerary not for the ship. Read Less
5 Helpful Votes
Sail Date: March 2018
We`ve previously done small ships. Our last cruise was a Clipper ship with a very small number of passengers, so this was a new experience for us. Loved it. Great value for money. We chose it for the itinerary which was amazing. We were ... Read More
We`ve previously done small ships. Our last cruise was a Clipper ship with a very small number of passengers, so this was a new experience for us. Loved it. Great value for money. We chose it for the itinerary which was amazing. We were up early and went to bed late every day.....we didn`t want to miss a thing. OK the embarkation at Singapore was slow but the queue kept moving and once on board our cases were waiting and we were unpacked and in the bar by 5pm Loved our room, loads of storage and huge comfortable bed. Efficient shower and facilities. Balcony was big enough for 2, although we didn`t use it much, but view from picture window was fantastic. Market place buffet food was good but locations of items was muddled. Not always easy to find what you wanted. Waiter service dining room food was very good, with varied choices, both for breakfast and in the evening. We had free dining as we were happy to eat after 8pm. The Italian restaurant was very good, and we had lunch here several times. Coffee, cake, sandwiches and pies were always available from the excellent Atrium Bistro. Always got a seat in the theatre. Artists were varied and entertaining with some production shows. Talks didn`t tempt us but we found the Destination Presentations by Hutch really helpful and interesting. Dance area in the centre of the Atrium was small but people seemed to manage. Very, very impressed with excellent level of service throughout the ship in every department. It really seemed a happy ship. We bought the full drinks package and probably broke even. It was just so nice and relaxed to try new drinks, and great fun trying the extensive range of cocktails during our days at sea. It was a nuisance looking for sun beds without a towel or a book on them. Some remained like this for hours. Needs to be policed more. Love, love loved the cinema under the stars with pop corn and as the evening cooled we were given blankets. As we traveled north and the weather was colder there were other options to watch films including the TV in our room. Photographers took your photo at every opportunity(though we dodged most of these)and it was easy to view at them on their computer screen. We booked the studio and had a private sitting. Thrilled with just one perfect photo of the two of us. Appreciated our homework(all the visa and immigration paperwork on the bed most evenings) Some ports we did our own thing, but in Sth Korea and Japan we booked the full day tour with English guide. These tours were brilliant. Please note :-Some ports are a long way from the desirable destination. Varied reports on which was cheapest/ easiest....... either booking your own taxi or paying for the ship transfer. We disembarked early in Shanghai and booked our own taxi but beware you need to write down your destination in Chinese! The ship does not have currency exchange and the currency exchange at the port always had a massive queue. No time if you are booked on a tour. Bring the local currency with you. China does NOT accept Visa and we wasted 2 hours of our precious time looking for an ATM that would accept our card. Favorite thing:-level of service, lovely people we met and the surprise birthday card and balloons. Favorite destination - surprisingly Sth Korea Least impressed - out of order public toilets on board. Bonus - All our visa, immigration forms and other paper work was so easy thanks to you. Read Less
11 Helpful Votes
Sail Date: March 2018
Wanted to experience the new ship. I know it did state it was built for the Chinese market but didn’t expect it to that extent. Only very high end boutiques. No daily sales around the atrium like the other ships. No photo gallery- ... Read More
Wanted to experience the new ship. I know it did state it was built for the Chinese market but didn’t expect it to that extent. Only very high end boutiques. No daily sales around the atrium like the other ships. No photo gallery- one had to flip through thick booklets of negatives! Laundry rooms were only at one end of the ship! Long long walk if you were at the other end. Food menu was very repetitive- disappointed there was no local cuisine when we were in each port. Onboard production shows were great. Lots of guest entertainers as well. Many passengers were complaining of the high costs of the alcoholic drinks. In some ports there were shuttles into town but it was not advised on the shore excursion portals when booking tours! Crew were as helpful and friendly as always. It was a lovely ship but I will stick to the other Princess ships Read Less
4 Helpful Votes
Sail Date: March 2018
this cruise was very appealing to me an exciting opportunity to see Asia and on a new ship to explore so many different countries very exciting . the only downfall onshore excursions very expensive and not all appealing , personally i ... Read More
this cruise was very appealing to me an exciting opportunity to see Asia and on a new ship to explore so many different countries very exciting . the only downfall onshore excursions very expensive and not all appealing , personally i would have preferred sight seeing the country than shopping the whole day .SMOKING allowed in casino , allowed inside the ship , smoking in the casino with not enough ventilation the smoke coming out of the entrance on to floor 5 and 6 disgusting , going into princess theater through casino and smoke not well thought of and not fair to the non smokers , no smoke free nights at the casino except for 2 nights for only 2 hours only told this by staff at desk , not informed about smoking until i seen it , wasn't told smoking was allowed on the ship casino the entertainment during the day on the ship was same as last years cruise nothing changed i was bored during the day when out at sea , no night club no happy hour very disappointed no happy hour , shopping on the cruise nothing appealing ,the sales at the end of the cruise terrible nothing appealing , besides all that the ship was beautiful and brand new and sparkling . Read Less
17 Helpful Votes
Sail Date: March 2018
The Good: It’s a new ship. The Bad: it’s a Princess ship. The Ugly: it’s the same as the old Princess ships only bigger and worse and only all dressed up. A Princess platinum member so been on a few rodeo’s with Princess. ... Read More
The Good: It’s a new ship. The Bad: it’s a Princess ship. The Ugly: it’s the same as the old Princess ships only bigger and worse and only all dressed up. A Princess platinum member so been on a few rodeo’s with Princess. Overall, Princess continues its downward spiral and we will probably not do another unless a very very good sale and better experience comes along. The Good: Digital screen in room, a digital screen at pool. Well I guess that sums it up. The Bad: Boarding confusion in Singapore (recurring theme with Princess). Told to sit with others in specific area and then we all realized (about 50 of us) that the main group was 30 yards away across the hall. We would have never been told to board. The food set a new low for Princess. Let’s imagine 3/8 inch thick steak. Or a consistent 4 capers (really?) each morning on the smoked salmon bagel. Little variety and old standbys slimmed down like fettuccini alfredo no longer in parmesan cheese bowl. It was getting cold in a cold dish it was served in. The international buffet was mediocre at best with the same items every day of the cruise for two weeks. Can we say Congee in Asia that tasted like wallpaper paste? Even, their new “Lobster dim sum” pool eatery was mediocre. Shopping was terrible. Wife usually likes to browse and get a few things at the sales but on this ship it is all high end shops. Not even the Asian market was browsing. Their special Leica unveiling was interesting but very few photographers (I am a professional) can afford such gear and then would not be on this kind of cruise. Needless to say, what kind of warranty is on these duty-free purchases? I could not get an answer (not that I could afford a Leica). Excursions were hit and miss: typical Princess. Always, better to book something yourself. The UGLY: When saying it is the same old Princess ships only bigger and worse it is meant literally. Yes the atrium is a bit glitzier than others. Yes the layout is the same but longer walks. Yes, the same stupid tokens for using Laundry room. Yes, the same elevator layouts in which there are always four on one side and two on the opposite wall and selecting a up and down button only controls that bank on that wall. So every time you must push two different buttons to be assured of an elevator. It has been that way on every ship for years. Yes, the same announcements only in the hallways. It is great for not interrupting sleep, etc., but at least put the same message on the television. It is terrible for information on your passport/visa information for the next port. This brings me to technology on board. Princess is making a big thing about the Princess medallion but they didn’t even have it on this newest ship. Though I really don’t want Princess tracking me everywhere and would probably keep it in a RFID proof pouch to disable it until I needed a drink or for my room to open up. The new television was great in quality but it went down a couple of times (it is network driven) and we had to even have their electronics personnel and come and hard reboot it. More importantly, I am not on a cruise to watch television or their small old selections of movies (yes it was very cold on the northern part of the cruise so being outside was not possible). I like to connect either a cable or dongle to the HDMI port and review my photos or watch a movie that I brought on my laptop. There are no inputs available to do so. But you might be able to access the one open HDMI port on the monitor (it hangs on the wall) but there were no controls on the display or remote that would allow you to switch inputs. This is a ship that went into service a year ago. By contrast our room at the Grand Hyatt in Shanghai though having what looks like 20 year old technology connected to their modern digital display allowed you to connect either at the desk or actually at their wall mounted display. Princess, your cliental may be older but most of use have experienced most of the modern technology era so get with it. Caring for their passengers all 4000+ of them was a strain and at times a nightmare. Case in point: Disembarking in Shanghai most of us had no idea that the ship was headed to dry dock for refitting as they were going to minimize the Asia aspects of the ship. This meant for the 1000 of us waiting in the cruise terminal for taxis it was a 3+ hour wait (standing in line) as the terminal is not close to the central city and no taxis wanted to come all the way out for only a return trip fare. In fact, while we still were waiting for taxis the ship departed for its dry dock. We could have paid for the transfer to the airport and taken the Maglev back to the city and saved over an hour and a half and the maglev costs $11. Another example: Unless you’re in a suite or black card you can not try and get a advanced reservation for the Chef’s table. Well, first thing on board we try and make reservations. Wife calls and also informs them of her pepper allergy. They say no problem and they will get back to us after they have received all the requests. Next day a message on the phone saying they could not abide us as the Chef was unable to accommodate her allergy (really, a dinner to show your skills but the dishes made ahead maybe so can’t be modified). We ate at a Michelin rated eatery in Singapore and they had no problem accommodating her allergy even in the tasting menu. But, this was probably not even true as we dined in the restaurant that had the Chef’s table area and not one night was there a Chef’s table. So just call and say you are not doing it for the cruise. Don’t misinform. Net: think twice whether you want to be on any super size cruise ship (some may be great) and also whether Princess is the experience you want. Read Less
40 Helpful Votes
Sail Date: June 2017
We choose this cruise for its iternary and also being a new ship hoped it would be special how wrong can you be. There were more things wrong than good and with staff leaving at every port and being replaced by Chinese staff it ended ... Read More
We choose this cruise for its iternary and also being a new ship hoped it would be special how wrong can you be. There were more things wrong than good and with staff leaving at every port and being replaced by Chinese staff it ended being a training ship for which we paid a lot of money. Many of the public toilets were out of order at all times. Ship organised excursions were very poor don't think anybody from Princess had ever been on these and when a coach turned up with 7 broken seats when people were expected to sit on them. We dined in the Allegro and were put in one of the private dining rooms out the back we had asked for a table of 8 wasnt even close we hadvyo complain to get what we wanted. You dont expect supplies to run but they did Pineapple juice, Noblio Pinot Grigo wine and the worst was English Tea Bags we were told that supplies weren't plentiful of items not used by the Chinese. Not what you expect from Princess Cruises. Read Less
28 Helpful Votes
Sail Date: June 2017
Firstly let me say that this was my first cruise so my expectations might be different to more experienced cruisers but in speaking to many others their views often reflected my own/The ship is "new" fast and stable. FOOD We ... Read More
Firstly let me say that this was my first cruise so my expectations might be different to more experienced cruisers but in speaking to many others their views often reflected my own/The ship is "new" fast and stable. FOOD We ate mainly in the World Fresh Marketplace (Bistro) where the food was varied,ample in quantity and of a standard which would be found in most shopping mall feed courts. Waiter service was mostly excellent except on the morning where shore excursions started at 7 and no table staff-appeared till after 6:30. Specialty resteraunts Harmony (Chinese?) lets say that I have never eaten such dishes in China. Alfredos Pizza a choice of Five type of pizza. Grill Steak and seafood but no fish on the menu? Coffee costs rxtra0 never saw a thermometer usrf in thr milk Capucino = espresso plus hot milk? Latte = espresso plus more hot milk in a glass? Some Barista training required, Library -small space, few books, two seats and one internet terminal. Shore excursions- This was a maiden voyage. /did Princess send an advance party to vet the tour companies and facilitated? I think not. Example: Tour guide spoke highly accounted English Answer to complaints "We do not supply the tour guides" Example Sailing time is approaching =, an hour has passed amf no shutttlr bus, What starte as about 20 people has grown to 50 or 60 worried passenger. Did a bus come? I dont know, I caught a taxi.he answer to complaints "We don't supply the buses" No, but how hard would it be to have a staff member AT THE SHUTTLE STOP TO ASSIST PASSENGERS AND KEEP IN TOUCH WITH THE SHIP. Currency exchange machines generally did not dispense the relevant currency rg before arrival in Shanghai machines were dtspensing Japanese Yen. The final indignity was disembarkation day. Qued and waiting yo leave. Calls of nature found most of the toilrt out of service. Am I a whinger? I have tried to be constructive in mu comments. Slmodt every passenger I asked "How do you like the ship/cruise" would typically reply "We have cruised many times but we do not like this ship" often adding "it is too big" Would I cruide again on prince dd line. Perhaps but sadly, not on Majestic Princedd. Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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