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4 Helpful Votes
Sail Date: February 2019
There is a bit to like on the Majestic. Being fairly new it is quite tidy and presents reasonably well on board. There are quite a few good spaces on board, a bit of flair here and there, but overall with 3,500 to 4,000 passengers on board ... Read More
There is a bit to like on the Majestic. Being fairly new it is quite tidy and presents reasonably well on board. There are quite a few good spaces on board, a bit of flair here and there, but overall with 3,500 to 4,000 passengers on board its all a bit of a mess. And from the exterior “the ship” is as ugly as sin. An ugly floating appartment block. The root of the evil is the Princess business model. The market researchers have told them that the average passenger is not too bright ... so Princess presents an infantile and condescending package assuming the passengers to be morons so the staff dont need to be too sharp either ... they all seem to come from the cheaper parts of Asia and Eastern Europe. The activities program throughout is dumb, the lowlight of the day is a hard sell and then one has to suffer the bars and restaurants. Actually a couple of the cabaret shows were quite good! Pretty sad that wait staff are enthusiastic with their recommendations, but are unable to even pronounce the fish that they have been told to dispense (buramooondi). And someliers who operate on bin numbers which they recomend but have no idea what a nero d’avola is. But the poor wait staff are not the problem (they are also victims in the Princess business model) they are the result of the Princess training program which is rubbish. Thankfully, we had a suite on board and could escape most of the crass Princess infantile exploitation dogma. The suite was little better than most, but a poor excuse for the use of good space. Thankfully, we escaped without too much trauma and certainly we will not have occasion to go to sea with Princess ever again. Read Less
2 Helpful Votes
Sail Date: February 2019
We booked 2 years ago and have been used to the Diamond and Golden Princess size ships. We didn't find it too big to walk around but we felt that the public rooms had been enlarged a little but too many people crowded into them ... Read More
We booked 2 years ago and have been used to the Diamond and Golden Princess size ships. We didn't find it too big to walk around but we felt that the public rooms had been enlarged a little but too many people crowded into them causing congestion and a lot of noise. The practice of using the Piazza for activities such as Line Dancing classes instead of the Vista Lounge was a bad move. Most people go to the Piazza to sit down, have a coffee and meet people. When the so-called music started and a female with high pitched voice started yelling instructions into the microphone you couldn't hear yourself think. The music was not good apart from the piano player Marius because once again it was too high pitched and loud. The impressionist was excellent. Where, oh where, were the string quartets and trios??? Because it affected all the music mayabe the amplification was at fault. I daren't wear my hearing aids in the Piazza for fear of ear damage so consequently had trouble hearing people. On sea days you could hardly move because there were too many people around. The activities in the public area were not well planned when everybody was coming out of the lounges at the same time and trying to get through people who were waiting. The sudoku puzzle wasn't changed in the IT room. The Passenger Service staff on the whole didn't seem to know what they were doing and were quite unhelpful when a seat collapsed under me in the Princess Theatre. They wanted me to go to the doctor in 2 hours time when they opened and pay for it myself. We had to fill in 4 reports that essentially said the same thing and no apologies. Cabin staff were mediocre but Concerto dining staff were excellent even if the food was a bit tasteless. Read Less
3 Helpful Votes
Sail Date: January 2019
Take a lot of money. Yes, its expensive in Australia, but the expenses on the ship keep on mounting. A glass of wine $14.00.Cosmopolitan $16.00. They have taken away the 2 for 1 cocktail hour. The cost of the shore excursions is just ... Read More
Take a lot of money. Yes, its expensive in Australia, but the expenses on the ship keep on mounting. A glass of wine $14.00.Cosmopolitan $16.00. They have taken away the 2 for 1 cocktail hour. The cost of the shore excursions is just plain ridiculous. Two ports we were in, we had to pay for a shuttle to town. We used to get a coupon book that at least had a few coupons we could use, gone. The art gallery ( look hard or you will miss it ) is tucked into a tiny corner by a huge photo gallery. The menu in the diningroom is so geared to people other than Canadians and Americans, if you like fish only , you should. be happy. Not once was there pork or turkey, just fish, fish and more fish, missing also is the traditional new York cheesecake and crème brulee. We stood on top deck for 2 hours and did not have one bar staff around. There is a 1.1% surcharge added to your bill that princess collects. Read Less
4 Helpful Votes
Sail Date: December 2018
Timing as the Cruise was over the new year and also location the ship was traveling were the important issues. Traveled on the other cruise ships during the new year eve time frame and it was very nice. This trip seemed to be smaller in ... Read More
Timing as the Cruise was over the new year and also location the ship was traveling were the important issues. Traveled on the other cruise ships during the new year eve time frame and it was very nice. This trip seemed to be smaller in activity scale when compared to other cruise trips Limited activities - Started a golf activity that was to continue - dropped without notification, no word, just dropped it. Food left a lot to be desired - Asian food represented very well however if you do not like this type of food the balance was less than acceptable - ended up eating from the kids menu for many of the meals. Became sick during the cruise and went to see the doctor - very little help - seemed as many people on the cruise were also sick with coughing and sore throats. Small room, balcony had the life boats right below the room. Read Less
6 Helpful Votes
Sail Date: November 2018
I have never cruised before so I really did not know what to expect. But I must say I was bitterly disappointed. The entertainment I feel was really for people in walkers. It was the battle of the walking frames and go go mobiles. Staff ... Read More
I have never cruised before so I really did not know what to expect. But I must say I was bitterly disappointed. The entertainment I feel was really for people in walkers. It was the battle of the walking frames and go go mobiles. Staff were fantastic, cabin was lovely. I probably would not recommend this cruise to anyone under the age of 80. The maintenance of this ship was a joke. Every day on the deck they were painting with toxic varnish which gave me a chest infection as I am sensitive to fumes. They also closed the pool on the first warm day to re paint it. I went up to the deck for a swim to find there was no pool available that day. The next day it was open so I jumped in and got toxic pool paint all over my feet and hands. This paint was then all over the soles of my new shoes. I would not recommend this cruise to young people or to people with allergies. I had to wait for someone to toast my gluten free bread every morning which took at least a half hour and would also have to wait for that staff member to come back to get my toast out of the toaster and hand to me as we could not reach the toaster. One morning I had to go find someone to pass me my toast that had gone cold. I was fed a desert that was made on lactose free milk when I had told them I am strictly no dairy so was sick that night. Wow I could go on forever on how horrible this cruise was. Read Less
7 Helpful Votes
Sail Date: September 2018
We are not new to cruising. We were travelling with two other couples from previous cruises. Stunningly large ship doesn’t always mean a great ship. Cruise was great ship less than good. We experienced a lot of negatives such as. Not ... Read More
We are not new to cruising. We were travelling with two other couples from previous cruises. Stunningly large ship doesn’t always mean a great ship. Cruise was great ship less than good. We experienced a lot of negatives such as. Not enough pools, unsupervised Hollywood Observatory adults only pool and someone took their grandchild in who defacated in the pool meaning the closure of pool for 2 days. Grill restaurant Tbone was well done on the edge and raw in the middle to the point you would get sick if you ate the bloody meat. One staff member was rude both during photos at dinner and at the shop. Another staff member sold me a $600 camera with an American warranty. Thankfully I returned it the next day and got the Australian version. What does it say when a staff member ask you where did you get the blankets for movies under the stars. We bought the soda package online and waited four days before receiving our soda drink bottles and then only because we asked every day. I also bought a coffee as I like my lattes. Alas never got a decent coffee the whole two weeks. Very bitter and I would like to ask the question did they have a barista or just use the staff. Never once did we get into Princess theatre. It’s too small and people were waiting for 1.5 hours beforehand to get in to the show. Big ship and very elegant but nothing personable about it. With the hot weather coming and the lack of good size pools makes for not good swimming. Will continue to cruise with Princess but not Majestic. Oh and we even found a piece of plastic in one of the desserts but they seemed more interested in telling us the money they paid the chocolatier for his recipe. Also other ships have milkshakes or thick shakes in the ice cream shop but majestic didn’t. Crazy when you have kids onboard. Everyone you spoke to said they were not happy. Lots of trips. Nearly every second day you saw someone with a new break mainly arms. Again will cruise princess but not majestic we stopped anytime dining as the menu was nothing to write home about. It’s not good when the burgers hot dogs and even the pizzas were more enticing. Read Less
6 Helpful Votes
Sail Date: September 2018
Having sailed with Princess on other occasions, we found them to be all that we expected. As soon as we heard the brand new Majestic Princess was coming to Australia, we immediately booked to go on the first cruise out of Sydney. In a ... Read More
Having sailed with Princess on other occasions, we found them to be all that we expected. As soon as we heard the brand new Majestic Princess was coming to Australia, we immediately booked to go on the first cruise out of Sydney. In a nutshell the ship is big, new and shiny. The crew are fantastic, food in the Buffet ( they call it the Market Place) was okay, but we have had better on other Princess Cruises. The food in the Dining Room was very good as were the waiting staff.. Here's the crunch, The ship is big damn big, we found the balcony cabins to be smaller that on other Princess Ships. They have squeezed in more cabins (more passengers) but have failed to provide sufficient lifts to move the high number of passengers up and down the additional decks. This ship had the feel of a live sheep export ship. Crowds at the lifts were a joke. It was said that the Majestic Princess was built for the "Chinese Market". As far as we are concerned they should have kept this ship in China. In the long term this ship will not be well received in the Australian market. Read Less
2 Helpful Votes
Sail Date: January 2019
Missed ports last cruise due to bad weather. This cruise was very good, only problems were greedy people keeping reserved seats for shows, policing by ship should have been better. also many People entering pools and spas, did not shower ... Read More
Missed ports last cruise due to bad weather. This cruise was very good, only problems were greedy people keeping reserved seats for shows, policing by ship should have been better. also many People entering pools and spas, did not shower as requested by signs before entering,. Shore excursions from ship were good but a bit expensive as was the, price of drinks, could not see the duty free or GST exemption reflected in price. Buffet set up is messy as is trying to get a table, service in buffet area not very good. Movies in cabin were a bit dated and there was no current shows. The area for Elite passengers to get together each evening has been moved from Crooners bar to Vista Lounge a better idea, except that if you have formal dining at 5-15 pm it is hardly worth while attending hours shoul be advanced by a half an hour to give you a chance to enjoy yourself instead of rushing ir not going. Princess Happy hour has disappeared, where for an extra dollar you could buy a second drink, Not Good. Photographers are a nuisance,. always trying to push there product as is Effey, the spa, and fine art sales. you get the feeling they are after your money all the time. Read Less
5 Helpful Votes
Sail Date: January 2019
Embarkation: Got on and found the water to be $6.50 for a 1.5 Lt rip-off And all beers to be $8.75 per stubbie Day 2: International bar Went for early morning coffee at 6am, which was very weak and bitter and order was made ... Read More
Embarkation: Got on and found the water to be $6.50 for a 1.5 Lt rip-off And all beers to be $8.75 per stubbie Day 2: International bar Went for early morning coffee at 6am, which was very weak and bitter and order was made wrong by Milan. He did remake it for me but no better. For next 5 days the coffee was the same and my order was stuffed up each time buy the same barista and needed him to remake it each day. I noticed every one who ordered coffee their order was stuffed up as well on these days. I think retraining is needed their. So I did not waste any more money on coffee. Was also told at least twice about 4.30am that I would need to come back at 5.30am to get something to eat. So much for a 24 hour snack bar. Bars: It was observed that at all bars they were not putting a full nip in mixed drinks ( jack daniels & coke ) when question about it the staff were happy to call people a liar. So no more money spend on over priced low quantity drinks. Most bars told us that ice water is found in the market place area and that’s where you should go to get it. Lotus spa: On day 1 we bought the enclave pack $299.00 it was a great place but needed to stop going their for hygiene reasons and no protection from germs being spread by other passengers. Found a passenger using the hair drier to dry his private parts. Did not find any hand sanitiser on entry or near the self serve water. Constant hard sell by staff was annoying. They were sending out advertising material to the room and instructing it be placed on our bed in our staterooms which was done without knocking or knocking and just walking in which on 2 occasions we were in the room having a sleep or private time and we had some messenger boy walk in. This was unnecessary as their is a mailbox outside the front door no need to enter my room. As far as I no the room steward, maintenance and security are the only people allowed in my room with out my permission ( privacy laws ) We won some gift vouchers and made a booking for treatments but when staff found out about vouchers booking time were changed to a time when we would need to be at dinner which was unsuitable for us. Excursion: Found to be double or more than local operators prices, and had privately booked tours cancelled because princess forced them too by using stand over tactics. Some of these were booked up to 8 months in advance to secure our spots. The locals operators apologies but told us it was out of their control and princess cruiser were the ones who were forcing them to cancel us. Restaurant: Were very good and most staff excellent. Food servings a bit small and the food sometimes tough from over cooking or left in warmers to long, ice cream was always delivered half melted. No New Zealand wines on menu and all wines over priced. We also found the dress code was not enforced In the dinning rooms on formal nights with people allowed in in tee shirts and jeans or shorts. This was also the case at the platinum & Ellite captains circle party. The once high standards of princess has been lowered dramatically and at times I thought I was on a Sydney harbour ferry. Destinations: Dunedin and Fiords cruising canceled for safety reasons and Picton was put in to replace Dunedin but no replacement for a full day cruising the Fiords, this allowed the ship to cruise back to Sydney at 14 notts and that would have been a great saving to princess. At this stage we have not been offered any compensation. When I check the weather charts supplied by the captain the swell and wind was no higher than what we got on Wednesday in open ocean on our way back to Sydney. Which princess should have none about as the weather charts indicated that the bad weather that stopped us from going to the fiords was moving north and we would get it anyway. If we cruised close to shore we would miss most the high swells but this would not allow the casino or gift shops to open. This suggest to me that the ports were changed for lost income more than for safety. A large amount of passengers were also of the same opinion and wanted some compensation. We paid an extra $1000.00 per person to secure a balcony at the rear of the ship for the scenic cruising which we would not normally do, so we felt ripped off again. I pick this cruise at this time for the ship and the itinerary as it was advertised as going to fiords first but found out to late that it was going north island first to be able to change to a different departure date. Photos: Very little effort was put into have a nice background for onshore photos and found the quality of photography to be very poor. Even the formal and casual photos on the ship had little effort put in to make sure the photos taken were good, some photographers did not even check each shot after taking them to see if they were any good which resulted in poor quality and no photos were bought because of this. I wanted to buy a Nikon P900 camera but the price was $799.99 which I was told was duty & tax free but when I checked the price with my local camera shop near my home I found them to be priced at $698.00 including tax & duty. When I checked with Nikon in Japan I was told a price of under $600.00 Australian delivered to my residence in Australia. I ask them camera shop to price match and was told no. Another sale lost for your company. Casino: We went to play roulette and the sign at the table said $2.00 to $50.00 chips. But once we purchased chips we were told we must bet a minimum of $10.00 per each and every spin. So we cashed out and I have sent an email to the Australian gamberling authorities to investigate as this seems to be wrong to me and have never encounter this before on any of the 10 cruises I have done. Entertainment: This was found to be top quality but show times were not planned as good as other cruises we have been on with show times 8pm & 10pm. This ment if you were on late dinner you could only go to the late show and this made bed time after 11pm. On your other cruise ships show times lined up with dinner times so when first dinner sitting in the restaurant was on, the 1st show would be on & the same at the second dinner sitting ( 1st show at 6pm & 2nd show at 8pm) this allowed everyone a chance at getting a seat in the theatre and not have to go to bed late or miss the show, as some people would go to the early show and stay for the second show reducing the seating in the second show. Read Less
8 Helpful Votes
Sail Date: January 2019
The Majestic may be the biggest fleet of Princess, but it is the worst cruise ship and cruise experience I've ever had (and this includes the time I went on a cruise to Alaska - also with Princess - and we hit the tail end of a ... Read More
The Majestic may be the biggest fleet of Princess, but it is the worst cruise ship and cruise experience I've ever had (and this includes the time I went on a cruise to Alaska - also with Princess - and we hit the tail end of a typhoon and the waves were coming up to the 5th floor). Embarkation/disembarkation: The embarkation and disembarkation went very smoothly, so that's a positive. We were one of the first onboard and our room was ready for us. Left relatively on time and it was smooth sailing. Disembarkation was also very quickly and we were able to conveniently take a bus to the airport straight from the ship terminal. The ship itself: The layout of this ship is so disjointed and I have no idea what the designers were thinking with some of their choices. For such a huge cruise ship that can carry more than 3000 passengers, why in the world was the Princess Theater so small? I think it could only hold 700-800 passengers, and it was the smallest theater I have ever seen on the 6-8 cruises I've taken with 3 different cruise lines. You had to show up at least half an hour before show time for the less popular entertainment shows, and even when we showed up an hour early for the last night's show (a relatively boring magician with card tricks and not much else... oh wait, he also incorporated coins), half the seats were already full. There was an altercation next to us between 2 husbands trying to save seats for their wives, and another couple of women who told them that's wrong (which it is) and not right. The seats are also very tiny and narrow, considering the average size of most cruise passengers. The "library" consisted of a couple of bookshelves in the very crowded and tiny internet cafe, where there was a line of people who didn't know how to connect to the internet. It wasn't the kind of space you'd want to sit with a book - not that there were more than 3-4 chairs available for sitting in. The VIP lounge seemed like an after-thought; it was on the 14th floor amongst other cabins and next to the meeting room. I've been in VIP lounges that actually had a view and were places you'd *want* to go to. The casino was huge, but we didn't spend any time in there, and from the looks of it, neither did most people. I felt bad for the staff standing at tables hoping someone would join. Food/buffet: The buffet layout is also disjointed and weird. There wasn't much variety with the food, but they do love offering a majority of Asian dishes, and lots and lots of meat. Wish there were more pasta and vegetarian options, and I'm not even a vegetarian. At least the watermelon slices were yummy, although I wish they offered watermelon slices for breakfast as well, but they were only available for dinner.... which if you came to eat after 8pm, half the buffet closed and the options were limited to mostly.... slices of meat and fried Asian food. Buffet service: TERRIBLE. It's not that the staff were rude or crappy themselves (although a couple seemed like you were inconveniencing them by asking for something), but you could tell the ship must have been understaffed because just getting some water poured in our glasses or getting a refill of orange juice in the morning took a long time. Some meals, I'd be more than halfway done before someone finally poured us some water, unless we flagged someone down (which feels kind of rude and pushy). The juice glasses in the morning were so small! I don't know about other people, but when I wake up in the morning, I'd like to have a normal sized glass of orange juice. Then maybe the staff wouldn't have to walk around refilling glasses as often. It would have been more efficient if I could just pour my own juice or water. Stateroom: We had a mini-suite which had a large couch (which is good because we ended up spending a lot of time in there since most of the activities were catered either towards older people, gamblers, art auction lovers, and kids), but our balcony was so narrow! We set the thermostat to the lowest it could go to (it's just a dial so you don't even know what the temperature actually is), and it was still too hot. Woke up every morning in a sweat because it was so stuffy, and was a sweaty mess after showering and blow drying my hair. Opening the balcony only provided relief if it was a cooler windy day, but even then, not much help since it was mostly humid and warm most days. Steward service: Our beds were made, or turned over for the evening, and the bathroom was tidied, but the shower or the bathroom floor still had hairs in it, and you could tell the desk was never touched the entire time because you could clearly see the water stains from glasses, and fingerprints on the surface, so that was strange. Our steward was very nice though. Stateroom bathroom: Ugh. At least we had a tub, but the ventilation in there was terrible. Also, from the very first day when we first walked into our stateroom, there was an overwhelming smell of urine in the bathroom. I mean it was strong - like gas station bathroom strong, like someone had missed the toilet and pissed everywhere else. You had to hold your breath in there. We mentioned it after a couple days when it didn't go away, and they replaced our shower curtain and said they gave the bathroom a good scrubbing. The smell was still there. My dad reported it again to them (and we are not usually ones to complain about most things, which is why this cruise just felt like such a disappointment) and said it was probably a plumbing or ventilation issue, and the supervisor (who claimed there was no urine smell that she could smell... okay, so more than one person is just imagining things then? Right.) said she would tell the plumber to look into it. I don't know what they did, but after that the smell did improve, although it was smellier some days than others. At least it was more tolerable. They also gave us a free dinner at Crown Grill (which is good that it was free, because the filet mignon wasn't that tender and the food was less than memorable). The passengers: Encountered some rude passengers. Encountered a lot of bad elevator etiquette. Just horrible. I felt bad for older passengers who couldn't walk to the elevators fast enough because people would push the close doors button without waiting for others to get on. That said, the elevator layout was a little weird, and also the elevators were tiny. They say each can fit 20 people, but maybe they mean 20 small children. Our travels to the last port (Dunedin) and Fiordland Nat'l Park were canceled due to weather. I was so disappointed. I know there's nothing that could be done, but there's not much you can do to alleviate the disappointment of having travelled more than 6,000 miles to a destination where you can't see the thing you wanted to see the most (Fiordlands). They promised to "make it up" with "even more entertainment!" but didn't really deliver with anything worth writing home about. Overall, if this was the first cruise I'd ever gone on, I'd never want to cruise again, so I hope first time cruisers on this trip had better experiences/lower expectations. The previous cruise I went on (2 weeks in Greece and Turkey with Royal Caribbean) was beyond amazing and excellent compared to this - great service, great stateroom, great entertainment, a theater that can actually fit more than a third of the passengers.... I've cruised on Princess before (to Alaska), but will never cruise on Princess again if I can help it. We only chose this cruise because of the destination ports/timing/cost/availability, but I'll just try to think fondly of the ports we experienced, and not the cruise itself. Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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