This company has gone down hill. This was our second cruise with American Queen. We took the Queen from New Orleans to Memphis in Nov 2019. It was amazing; great food; great service; great tours. We were so excited to go on another cruise after the success of our first one. We were so disappointed with the Empress. Between the cruise and airfare, we (my husband and I) paid almost $10,000. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are pleased to hear that the scenery was amazing; however, we are disappointed to hear about the dining experience and the cancelled tour on Monday that...
No pre-cruise contact by AQV. Booked 4/2023. Called early August to see if they were still cruising 9/3. Received boarding documents 2 weeks before cruise. That was all the pre-cruise information.
Staff on board were terrific. Very friendly and helpful. River talks were highlight of cruise. Lots of information and good insights on Lewis & Clark, native Americans and history of the Columbia ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for the feedback! We're glad to hear that you had a great time onboard and enjoyed the river talks, premium experiences, and food. We are disappointed to hear about the boarding...
Staff worked very hard to please the guests. The crew continually displayed great enthusiasm and many wore more than one hat--and wore them well. Cabin was comfortable. Dining room food was very good for the most part with enough variety for a week on board. Excursions were somewhat limited due to inclement weather and location. Talented musical entertainers. Our first river cruise after ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello roamgeorgia! We are thrilled to hear you had an excellent time sailing with us, despite the sporadic T.V. reception. We will make sure to pass your feedback along to our crew....
After my internet “research” I felt that the Aqua ships were the nicest ones available. The food was amazing. As a carnivore from the Pacific Northwest I had one of my best fish meals ever one afternoon and every other meal was also very good. All of the crew from Crhistian the bartender to George and Alex the guides were attentive and knowledgeable and proficient. The animals cooperated and ...
In midst of wave of new Covid cases, safety is not a big concern. They spray the luggage, but mask enforcement is minimal if at all. It has been shown that contacting Covid from surfaces is at the bottom of the list. No social distancing in any venue. Supposedly they follow state law when docked and on land, but not when moving on water. If you need mask protection when at the dock, you ...
My mom and I got back two weeks ago from the Columbia river cruise through the Pacific Northwest (Oregon and Washington) with the American Queen Voyages Company. We were initially booked on this tour in April 2020 just before the world shut down. We have been dreaming of rebooking since then, and although we were somewhat nervous about cruising at this time, were reassured by the Co-Vid ...
(First, actual embarkation was in Clarkston, WA, but that port wasn't listed)
I wanted to take my first 'post-pandemic' cruise close to home, and always wanted to try a riverboat cruise. My wife had already been on most of their other itineraries, and always wanted a Snake/Columbia River cruise. She had 'Ruby' status on AQSC, so we chose this one, and in our preferred westbound, downriver ...
Response from BriannaH, Guest Relations @American Queen Voyages
Dear Bob Brown, We’re thrilled you chose us to take your, “first 'post-pandemic' cruise close to home” aboard one of our authentic paddlewheelers! We love that you noticed we say “boat” and...
We had been wanting to try a river cruise, especially after watching the size of ocean-going cruise ships balloon until some can carry more than 6,000 passengers. The American Empress beautifully accommodates just over 221, with an attentive crew of 88. Our Category C cabin--212--was cozy, but well laid out so that we had plenty of closet space and storage, even in the bathroom. Yes, the shower is ...
Response from BriannaH, Guest Relations @American Queen Voyages
RealJewell - you live up to your name! What a gem you are for sharing such a thoughtful review.
To say that our "staff was unfailingly cordial, professional, and attentive," just knocks it...
This cruise for for my 10th anniversary. We were the youngest couple on the boat (not a critique, just an observation). It was the first river boat experience for both of us.
There was one port-of-call change that was made after we booked due to an event at on of the ports that seemed significant enough to have warranted more warning.
The excursions we took:
The LEWIS & CLARK ...
Hi KGlasgow,
Happy Anniversary! Thank you for taking the time to write your review. We appreciate the detailed feedback. Be sure and drop our guest experience manager a line at...
This was a 4-night "add-on" to the end of the normal cruise season. The price was irrestible, plus the convenience of being a round-trip cruise. We'd previously done the traditional 8-day, one-way trip up the Columbia on this boat. Earlier this year, we did a lower Mississippi cruise on the American Queen. AQSC is a "class act", and we love the company. I hope they will expand to other ...
Dear Smurfjet,
Thank you for your very well thought out and detailed review! We can certainly tell that you are extremely knowledgeable when it comes to American Queen Steamboat Company...