I have been on over 20 cruises with numerous lines. While some were better than others I never complained about anything. This cruise was an absolute nightmare. This was a 14 day cruise that included Singapore, Thailand, Vietnam, Cambodia, and Hong Kong. On the first day of the cruise and the second, I wrote Holland America guest services and requested a refund and I would fly home from Asia at ...
It was reasonably priced. No air conditioning for the first 6 days, and not of a great concern to the staff. A lot of rooms also had flooding, but ours didn’t. As it was, both my travel mate and Myself became quite ill with my friend going to the clinic for IV therapy. As a matter of fact, many people ended up being sick. Poor food and service both in the dining room and Lido.
I contacted ...
We chose this cruise because we wanted to sample Asia and picked Holland America as this was the most extensive itinerary. Unfortunately we did not believe we would be sacrificing the quality of our holiday. The cabin was not clean. No remote control for the TV. DVD player not working. No air conditioning for over a week. Basic soaps and bathroom supplies were missing. Then we have a major flood ...
I have gone on several Holland America cruises in the past, but my 28-day cruise from Shanghai to Singapore is the last one I will ever take with Holland America. I agree with all the negative comments of the previous posters and have a few more. The people who were satisfied must have never cruised before. A big disappointment was that in most ports we didn’t dock where the other cruise ships ...
Last January I traveled from Hong Kong to Singapore on the Volendaam. I have thought long and hard about this review, and I tried to contact someone at Holland America to talk about it, but I got no response better than a brush off "You reported a sharp zip", which is an untruth. It is possible that they did act on my correspondence; if so, they gave no indication of that, so here it is.
My ...
We sailed back to back on the solar eclipse Indonesia cruise and then the Thailand, Vietnam to Hong Kong cruise (31 days) . We are 4 star mariners with HAL so We have sailed with them many times. We have sailed on every class of ship except the Prinsdendam, which we know is too old and small for us. This was our first sailing on the Volendam and it will be our last on this size ship! We were ...
This was our first and probably last trip with Holland America. We had previously done a 19 night trip with Cunard which we thoroughly enjoyed. The cruise ticked all the boxes when we booked. It was travelling from Hong Kong to Japan and was stopping at Shanghai, Beijing, Nagasaki and Osaka. The cruise was really a way of getting from Hong Kong to Osaka and the visited ports.
I am just glad it ...
My first cruise on Holland America and my LAST Have done at least a dozen cruises with all companies and this was without a doubt the very worst. The food was dreadful, the photos on HALs website are certainly not from Volendam. Portion sizes are very small and most people ate in the Lido buffet - tell you anything? Cabin was spacious and very nice but one small cake of soap for 2 wks? ( had to ...
The ship was clean and the Indonesian (only) staff was very friendly and gave their best.
The cabins were O.K. and the ship, though old, was very clean.
However the negative aspects were overwhelming.
The food , besides being on the cheap side (excluding the occasional crayfish) was often tasteless and the meats basically tasted all alike . Every day (for 6 weeks) the same salads, 3 ...
Our cruise got off to a bad start, the drink packages we had prepaid for did not appear on our cards so the drinks were charged to our room, the other family we were travelling with the same thing happened. Easy fix you should think but for the next two weeks our wives complained daily to try and get our account fixed. They complained to the front office the head of the beverages (Ferdinand) all ...