We are Emerald level cruisers and have also traveled with Disney and Carnival. Our last 2 cruises were on the mega ships Oasis and Allure. I felt the large ships lost that sense of "cruise community" I had come to expect and enjoy. Enchantment didn't disappoint.
I must admit the choice of venues were lean compared to the larger ships but Bobby the cruise director and his staff did a great job keeping people involved with all the normal cruise ship games. The ship band and dancers were well above average and I must admit I have paid plenty more to see much less.
However, regarding the level of service I was truly surprised at the marked difference. What started out as pleasant and professional quickly turned into warm and personal! The staff and crew went out of their way to roll out their best and make us feel welcome and appreciated.
Well used but very clean and maintained.